Customer Service Assisted Living
Resume:
JESSE RICKETTS
**** ****** ******, *******, ** **680
**********@*****.***
SUMMARY
Experienced professional seeking employment that will allow my talent and creativity to establish a positive environment for clients and staff. Ability to create customer service where clients will be very satisfied, and word of mouth will bring in client after client. Have worked in customer service numerous years and in those years have worked in a variety of departments, utilizing my experience in Health Care, Marketing, Senior Care, Senior Placement, Community Relations Director, Senior Activities Director, Employee training, Retail Sales, Phone Sales, Real Estate, Medi-Cal Coordinator, Admissions Director. Bilingual English/Spanish.
WORK EXPERIENCE
Home Instead Senior Care, Mission Viejo, CA (2010 –Present)
- Client Care Coordinator: Responsible for all aspects of Scheduling, Recruitment and Retention. Provided excellent care to Clients and CAREGivers and resolved all issues swiftly, efficiently with patience and flexibility.
Elite Services, Los Angeles, CA (2006-2010)
- Community Marketing, Networking, Chamber of Commerce Mixers, and Admissions & Assessments of Potential clients. Assessed and pre approved clients’ pay sources.
Westwood Plaza Assisted Living, Los Angeles, CA (2004-2006)
- Admissions, Outside Marketing, Trained Staff on Customer Service, Facility tours, set up Model Rooms, Most important, received 99% of deposits.
Gilman Park Assisted Living, Oregon City, OR (2002-2004)
-Assessed all Residents, Care plan Director, Kept close contact with all M.D’s and healthcare professionals in community. Marketing and Tours plus all admissions. Assessed all Medical changes when needed. Assessed all Med passes and changes.
Beaverton Hills Assisted Living, Beaverton, OR (2001-2002)
- Marketing and Admissions, Tours, Networking, Outside Marketing, Trained staff on Customer Service Behaviors, Kept in close contact with Medical Professionals.
Meadows of La Habra, La Habra, CA (1996-2001)
Senior Assisted Living- 300 Bed Facilities
Job Description- Marketing and Admissions Director, Assessed and Transferred 75 residents that needed higher level of care, Worked long and hard to change reputation in community to a positive and caring facility, Trained staff and implemented excellent programs that met residents needs. Facility was re-certified in 2 months and brought in 65 private pay in 6 months. Created a positive attitude from community and healthcare professionals. Left Facility because Company sold to new company.
EDUCATION
Franklin Career College-Medical Billing Coding
Cypress College – A.A. in Business Administration
Certificate in Behaviors- Alzheimer’s, & other Behaviors.
Certificate in Marketing and Customer Service.
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