Customer Service Medical Billing

Melina Carr

Oakland, CA

*************@*****.*** - 510-***-****

WORK EXPERIENCE

Triage Assistant

Lifelong Medical Care - Berkeley, CA - April 2004 to April 2006 Responsibilities

Patient appointment reminder calls, appointment scheduling, also scheduled H & P appointments. Demonstrated proficiencies in telephone and front-desk reception within a high volume environment. Calmed upset/angry patients, researched and rapidly solved problems and rebuilt patient trust to prevent a high volume of patient no-shows.

Accomplishments

I came up with fresh and new ideas. This was done by creating reports in MS Excel and MS Word that had been previously hand written.

Skills Used

Customer Service

Reception

Data Entry

Executive and Administrative support

Computer Skills: MS Word, MS Ecxel, Powerpoint and Outlook EDUCATION

AS in Medical Billing

Carrington Career College - San Leandro, CA

2003 to 2005

Contact this candidate