Professional Editor and Proofreader

Alison Parker

Merrimack, NH ***** 603-***-**** ******.*.********@*****.***

Senior Systems Administrator

STRATEGY LEADERSHIP PERFORMANCE

Dynamic qualified, and highly ethical IT professional with a profound understanding of technology and the complexities associated with its design, planning, and development within the security industry.

Highly skilled at supporting critical business applications and resolving difficult technical issues.

Exceptional communication skills and ability to complete projects on time and within budget.

Able to quickly adapt to new concepts, technologies, and environments.

Entrepreneurial spirit and relationship building skills, with a special talent for transitioning strategy into action and achievement that have resulted in consistent career growth.

Innate ability to build rapport with customers and colleagues and succeed in high-pressure, challenging, and deadline-driven environments.

Seeking to leverage talent and background in information technology, operations, and management in a senior role with a respected organization that rewards hard work, commitment, and results.

Areas Of Expertise

Project Management

Process Improvement

Technical Support

Solutions

Customer Service

Disaster Recovery

Vendor Management

Oracle Databases

Problem Solving

Professional Experience

RSA, The Security Division of EMC, Bedford, MA 2001 – 2012

Senior System Administrator/Oracle DBA (2007 – 2012)

Assumed full responsibility for business critical Oracle databases: performed a wide variety of routine maintenance duties, including backups and recoveries, system refreshes, patch updates, upgrades, and performance monitoring.

Installed, configured, and maintained multiple generations of Oracle database servers in Windows and UNIX environments.

Created monitoring environment for RSA Oracle Databases, enabling 24/7 alerting on Critical Business Systems.

Provided a variety of support functions for Business Applications Team.

Administered development and production servers running multiple generations of Oracle databases.

Generated detailed documentation for database backup and restore procedures for disaster recovery.

Provided Oracle 24/7 on-call support and participated in 365-day on-call assignments.

Participated in regular SOX audits to ensure regulatory compliance.

Alison Parker, Page 2

Senior System Administrator (2003 – 2007)

Collaborated with a dedicated team to maintain a 24/7/365 corporate IT infrastructure that included Windows system administration, Active Directory, Exchange, and DNS. Served as Technical Lead to monitor worldwide anti-virus solution, successfully preventing a major virus breakout from 2001 thru 2007. Authored and updated corporate Virus Emergency Response Policy, routinely monitored all systems for virus infections, and coordinated clean/repair functions. Worked with EUS and remote IT staff to ensure systems remained up-to-date. EMC AV & SPAM Migration Tested removal of Symantec and installation of McAfee. Served as Technical Services primary to provide Mirapoint Anti-SPAM solution. Worked closely with vendor to ensure corporate anti-spam solution was configured optimally and customized for company. Deployed and maintained Antigen anti-virus on all Company Exchange Servers worldwide.

Maintained, managed, and deployed computer systems and infrastructure.

Proficiently diagnosed and replaced defective power supplies, motherboards, CPUs, RAM, video cards, sound cards, Ethernet cards, modems, and external peripheral components.

Provided 2nd-level, on-site and remote computer support worldwide.

Created documentation for end users regarding a variety of applications.

Assisted in upgrading Windows domain controllers from server NT to server 2000.

Managed Active Directory of users, created accounts, and set up email in Microsoft Exchange.

Created and maintained user network accounts in Active Directory and UNIX.

Led backup team and created new backup strategies and schedules to decrease backup time.

System Administrator (2001 – 2003)

Transferred from the UK office and promoted to expand systems knowledge in a more defined environment.

Resolved local and remote technical software problems for end users via telephone.

Administered ACE server and built Windows servers.

Imaged and re-imaged computers as needed.

Provided outstanding customer service and efficient and timely response to problems.

Migrated Papervision physical jukebox to a virtual jukebox.

IS Support Specialist/UK (1997 – 2001)

Served as part of a team to support a complex network of company sites throughout Europe, frequently traveled to provide on-site support to remote offices.

Provided end user and server support, build, maintenance, and repair.

Installed servers and end user systems and provided network support.

Administered firewall, BT telephone system, ACE Server, and Microsoft Exchange.

Served as Account Administrator for Windows users and system.

Previous positions include Technical Support, NETCOM Internet Ltd., 1996 – 1997; and Technical Officer in Charge of User Support, LSU College of Higher Education, 1991 – 1996.

Education/Training

BTEC in Business and Finance, Brokenhurst College, Brokenhurst, Hampshire, UK

Technical: Oracle database installation, configuration, monitoring and tuning on Unix and Windows platforms.

Unix and Windows platforms installation, configuration and administration

Contact this candidate