Customer Service Sales Representative
Resume:
Lydie Grace Abogado Rocero
**********@*****.***
PERSONAL DATA
Age:
25
Date of Birth:
Feb 1, 1990
Gender:
Female
Civil Status:
Single
Height:
170.6 cm
Weight:
Nationality:
Filipino
Religion:
Christian – Catholic
WORK EXPERIENCE
I have been working for 2.7 year(s).
1.
Position:
Customer Sales Representative (2GO Branch/Branch In-charge)
Duration:
Oct. 25, 2012 - PRESENT
Company:
2GO EXPRESS INC. / 2GO TRAVEL
Industry:
Cargo / Freight Services / Logistics
Location
Davao City
Department:
Retail Department And Passage Department
Job Description:
As an outlet customer service/sales representative we are required to do multi-tasking job since we are assigned and designated to a particular outlet that we have to handle not just the walk-in costumer but also the progress and revenue of the outlet. I am the one who prepares the daily collection report that will be submitted every day, cash deposit and cash count. Basically I am the one who handle the branch.
I am the one who entertains costumers for Davao light payments, ticket issuance and cargo/parcel acceptance and inquiries. I am assigned to maintain the cleanliness of our area, no utilities provided by the company.
I used to work 8hours per day or beyond if needed and even seven times a week. We make sure to value each costumer passes in our area. We provided well and good costumer service since we are taught for this to be implemented. We do wide smile greetings and presented our self well in front of our costumer. We treat every package as a golden package and we keep our commitment to be committed for every task we ought to do.
2. Position: Customer Service Representative
Duration: April 26,2010-October 10,2011
Company: GH Office Depot
Industry: Supplier School and Office Supply
Location: Monteverde, Davao City
Department: Retail Department
Job Description: As a customer service representative in GH Office Depot I am responsible to
entertain walk-in clients and answering incoming phone calls for inquiry and orders.
EDUCATION
Highest Education
Education Level:
College Degree
Education Field:
Business Studies/Administration/Management
Course:
BS Human Resource Management
School/University:
University Of Mindanao
Location:
Bolton St Davao City
-
Vocational Course:
Course: Bread and Pastry Production Leading to NC II
School: Philippine College of Technology
SKILLS
Skill
I can handle well customers by giving my expertise in customer service since I am working as a CSR for almost 3 yrs. I can work under pressure and with less supervision. I can handle a multi-tasking job and can perform my job well as long as I am oriented about it. I can work seven times a week and beyond working hours per day. I am good in multi-tasking and people management. I love doing marketing strategy and good in analytical and forecasting.
Remarks
I am really hoping to be part of this company; this is one of my dream jobs. I believe that I can improve my costumer service skills as well as in managing a particular department and can contribute for the success of the company.
REFERENCES
Ms. Connie Briones
Retail & Networking Manager North And South Mindanao
2GO EXPRESS INC.
Tel.No.: 092********
Email: **************@***.***.**
Relationship: Leader/ Area Manager
Mr. Ronnie Yu Retail Sales Specialist
Tel.No: 099********
Relationship: Retail Specialist
I hereby certify that the aforementioned are true and correct to the best of my knowledge.
LYDIE GRACE A. ROCERO Applicant
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