Customer Service Front Desk

Phone :239-***-**** • Email :*****************@*****.***

Alisha Hernandez

PROFESIONAL PROFILE

Energetic, organized, detail oriented professional with two years of customer service and front desk experience. Experienced in sales, hospitality industry, and receptionist work. Possess excellent customer service, sales, verbal and communication skills, and organization/filing skills. Proficient with computers. Articulate and friendly with a professional demeanor.

WORK EXPERIENCE

Crossland Economy Studios, Orlando, FL Feb 2014- Jan 2015

Front Desk Clerk

Provided information to guests in 100+ room hotel, ranging from hotel amenities and policies, to information for guests about the local area (directions to the university, downtown, restaurants, etc.)

Sold rooms to walk-in customers, made/changed reservations over the phone for guests on the hotel computer system.

Listened to and resolved any complaints from guests either over the phone or in person in the office.

Posted and processed payments to guest accounts, organized the housekeeping schedule for next day based on both current and anticipated departures.

Responsible for correctly filing guest paperwork in proper areas after check-in/check-out.

Made copies, sent faxes, and handled outgoing correspondence; sorted and dispersed all incoming mail to correct recipients throughout hotel.

FBC Granite, Fort Myers, FL May 2011 – Jun 2012

Administrative Assistant/Receptionist

Managed receptionist area, including greeting customers, answering telephones (responding to information requests).

Posted online ads for company; Monitored and replied to office e-mail correspondence from customers and contractors.

Maintained front desk as well as showroom in neat and organized fashion, responsible for cleanliness of both front desk and showroom (i.e. sweeping, vacuuming, dusting, making coffee, etc.)

Processed credit card and cash payments for products purchased from showroom.

Responsible for filing detail specific paperwork for each specific instillation team as well as participated in scheduling for installation team (getting best times, changing/rescheduling measurement and installation appointments).

EDUCATION

2011 H.S. Diploma Lehigh Senior High School Lehigh Acres, FL

2011 A.A. Degree Edison State College Fort Myers, FL

2012-present B.S.N (in progress) University of Central Florida Orlando, FL

Additional Skills

Proficient in all Microsoft Office Software and e-mail programs.

Excellent communication skills with a focus on customer service.

55 WPM typist

Contact this candidate