Customer Service Manager
Resume:
EMILIO ESPIN
*** ******** ******- ********, **- *7022- 201-***-****
MANAGEMENT SUMMARY
Management experience in operations and sales management, cashier, stocking, replenishing, presentation, instocks, salesfloor, softlines, perishables and money handling. Passionate about quality and customer satisfaction. Record of improving efficiency, productivity, and profitability by driving sales and process of improvement. Outstanding interpersonal, motivational, and presentation skills. Analytical, articulate, and diligent.
CORE COMPETENCIES
Strategic planning Process Improvement Leadership
Quality Control Budget & Cost Control Client Relations
EDUCATIONAL BACKGROUND
North Bergen High School 2007-Graduated
New Jersey City University 2007-Present
PROFESSIONAL EXPERIENCE
Sephora, New York City 2013-2014
Position Held: Replenishment Cast Member.
-Drive Sales.
-Provide outstanding customer service.
-Unload the Truck, and replenish the floor.
-Create testers.
Target, Jersey City, NJ 2008-2015
Position Held: Customer Service Manager
-Drive Sales through organizing, strategizing, and planning.
-Manage all Food Operations and Front End Cashiers.
-Directed feedback and coaching based on employee performance.
-Manage a store of 100 or more faculty members.
-Create schedules for team members based on budget.
-Recruit potential candidates.
-Manage employee evaluations.
-Reported to Store Manager and held full profit and loss accountability.
-Payroll
-Responsible for all cash transactions.
Kmart, Jersey City, NJ 2015-Present
Position Held: Loss Prevention Agent
-Manage Cameras for surveillance around the store.
-Catch Shop Lifters and Employee Theft.
-Minimize Store Shortage.
-Maximize sales.
-Ensure Safety Procedures are being enforced all over the store.
Taco Bell, West New York, NJ 2015-2015
Position Held: Manager
-Drive Sales through organizing, strategizing, and planning.
-Manage all Food Operations and Front End Cashiers.
-Directed feedback and coaching based on employee performance.
-Manage a store of 100 or more faculty members.
-Create schedules for team members based on budget.
-Recruit potential candidates.
-Manage employee evaluations.
-Reported to Store Manager and held full profit and loss accountability.
-Payroll.
-Responsible for all cash transactions.
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