Customer Service Sales

LAURANDA J. TWEED

**** *. ********* ***., **** P*, Santa Ana, CA 92704

Cell: 714-***-****

Email: *************@*****.***

SUMMARY OF QUALIFICATIONS:

A team player with more than 10 years’ of award winning customer service and problem solving experience in the managerial, sales, administrative, technical, telecommunications, credit card, legal, and retail industries. Proficient in Microsoft Windows 8.1 and 10, Word, Excel, Power Point, Outlook, Siebel, Eyebeam, inventory software, and 45-60 wpm.

WORK EXPERIENCE:

2009-2015: Law Firm Liaison Specialist, Morgan Drexen Integrated Legal Systems, Costa Mesa, CA

Recipient of the company Certificate of Excellence in Customer Service and Teamwork in 12/2012

Scheduled legal clients’ debt settlement and bankruptcy consultation appointments for attorneys’ in all 50 states

Resolved client inbound calls in accordance with the attorneys and company departmental policies and procedures

Improved clients’ files for accuracy and quality control by uploading legal documents and faxes for attorneys with the goal of preparing a clients files toward readiness for debt settlement negotiations and or bankruptcy

Delegated the preparation of attorneys’ legal drafts for clients for overnight mailing of time sensitive legal documents

2006 – 2008: Non-Profit Assistant Gallery Supervisor, Business of Art Center, Manitou Springs, CO

Implemented the promotional advertising of this non-profit by staging lectures, engaged performers for theatre venue, and tours of the facilities

Created an exemplary non-profit eligibility criteria spreadsheet, quality control, cash control reports, and procedures

Instructed training workshops for the volunteers which increased community knowledge & support of the arts

Succeeded in increasing profitability in the gallery gift venue utilizing enhanced sales, customer service, and merchandising techniques

2001-2006: Inside Sales Account Executive, Hewlett Packard Corporation, Colorado Springs, CO

Recipient of the divisional Sales and Customer Service Team Player Award for excellence in 08/2005

Achieved increased account sales and quotas via inbound calls from the public sector which included the following: Federal, State and Local Government, Higher Education, Kindergarten-12, resellers, outside team sales account managers, and inventory support teams for Microsoft software, notebooks, printer, & desktop products

Implemented training for new employees with customer service phone skills, product, software standards with new sales techniques

Developed more efficient account sales and customer service accountability with utilization of work flow procedures and created successful “up selling” techniques to achieve business sales goals and quarterly targets

1996-2001: Inside Sales Account Executive, Kingston Technology Company, Fountain Valley, CA

Recipient of the company Customer Service Sales Team Player Employee of the Month in 4/2000

Created strong sales relationships with direct retail customers, distributors, resellers, and website in all 50 states

Succeeded in exceeding quarterly sales quotas and development of long term sales contracts

Initiated the development of a customer friendly website for internet sales and procedures

EDUCATIONAL BACKGROUND:

Arizona State University, Tempe, AZ Bachelor of Science Degree Sociology

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