Customer Service Manager

Edwin Santiago

**** ******* ****., ***. **

Bellflower, CA 90706

Cell: 310-***-****

*******@***.***

OBJECTIVE

A Clerk position at a company where I can use my skills and abilities to make significant contributions toward the achievement of company goals.

EXPERIENCE SUMMARY

University of California Los Angeles, Westwood Plaza, Los Angeles, CA Laboratory Assistant II, 2/2002 - 3/2014

Sorting and receiving specimens in the department. Performs laboratory tasks of centrifuging specimens, printing extra labels, recording data, storage and retrieval of specimen.

Performs routine specimen maintenance on some equipment. Preparing reagents in the department.

Preparing specimens at workstations for testing, including worklists, aliquoting specimens into sample cups and tubes, checking specimens for clots and fibrin, inoculation, slide preparation. Resolves pending lists. Finds missing samples. Decontaminates work areas. Performs weekly radioactive wipe tests. Maintains files for department records. Follows PPE requirements and all safety regulations. Uses laboratory computer system as well as operates PCs. Disposes biohazardous material.

Operates Beckman Power Processor.

Fedco in Cerritos, South St., Cerritos, CA

Receptionist/Cashier, 1/1997-1/2002

Customer Service

Courteously greet customers.

Handle daily cash box.

Answer phones, record and process accurate messages. Daily stocking of goods on shelves. Input warranty claims into computer and filing.

Days Hotel Tagaytay, Philippines

Front Desk Clerk, 5/1992 - 12/1996

Processed guest incoming registration.

Responsible for the accurate check-in and checkout processes. Greets guest in a warm and friendly manner, ensuring all guest contact is courteous, informative and through.

Accurately informs guests of hotel services, features and room amenities. Maintains an inventory of vacancies, reservations and room assignments. Maintains knowledge of all hotel services and activities to respond to inquiries accurately. Ensures that Housekeeping cleans all rooms prior to issuing keys. Performs additional related duties as requested by a manager at any time with adherence to Company values and Mission.

EDUCATION

University of California Los Angeles, Los Angeles, CA Meditech Laboratory System Program - Training Program 06/2012 Arellano University, Manila, Philippines

H.S. Diploma, 4/1978

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