Administrative Assistant Customer Service
Resume:
Patricia L. McEntyre
Greater Atlanta area
www.linkedin.com/in/pattimcentyre
**********@*****.***
Five years experience providing administrative support to high-level executives
Passionate about customer service and process improvement
Microsoft Outlook 10 years Schedules & Meetings 10 years
Microsoft Word 10 years Travel Plans 6 years
Microsoft Excel 8 years Expense Reports 6 years
Microsoft PowerPoint 8 years Conferences & Events 5 years
Phone Support 10 years Organizational Charts 5 years
Professional Experience
Women’s Premier Fitness Center (2013-2015)
Childcare Attendant
oPerformed light housekeeping duties
oProvided childcare for infants to age 12
Temporary / Seasonal Positions (2008-2013)
Various administrative and retail positions
oAdministrative Assistant / Office Manager
oCashier
Stayed at home (2006-2008)
Personal Assistant for elderly mother
oManaged the housework & paid the bills
oProvided transportation to doctor visits
oRan errands (grocery shopping, etc.)
BlueLinx Corporation / Georgia-Pacific (2001-2006)
IT Support Associate / Help Desk Analyst (2005-2006)
o Coordinated Facility, IT, and Telecom teams for on-boarding new hires
o Provided backup phone support at the Help Desk creating issue tickets
o Performed password resets, reprinted reports, offered troubleshooting advice, and assisted users with the navigation and use of system applications
o Reduced HR turnaround time for new hires from two weeks to three days
Executive Administrative Assistant (2001-2005)
o Provided administrative support to CFO and CIO and their direct reports
o Prepared monthly reports from the IT project tracking application for the CIO
o Planned and facilitated conferences and special events
o Scheduled meetings and arranged travel / hotel /car reservations
o Submitted expense reports for managers using the TEA system
o Created MS PowerPoint slide presentations & MS Excel spreadsheets
o Updated organizational charts / contact lists for the Finance & IT departments
o Supported the IT and Finance departments prioritizing tasks seamlessly
Patricia L. McEntyre Page 2
Temporary Agencies (1999-2001)
Executive Administrative Assistant
o Prepared correspondence, worksheets, presentation slides, reports
o Created manuals for mailing to customers
o Responded to the CEO’s email and phone messages on his behalf
Education, Training, & Development
Mercury’s Automated Testing Tools (July 2007)
ASQ Certified Quality Improvement Associate (Dec 2006)
New Horizon’s MS Excel and MS PowerPoint classes (Jun 2002)
System Testing and QA Techniques Seminar (1994)
L.O.M.A. (Life Office Management Assn.) courses (1982-1989)
Memberships and Associations
Member of ASQ (American Society for Quality) (2006-2008)
Member of TI (Toastmasters International) (2003-2007)
President of the Sales Center Speakers TI Club (2005-2006)
Toastmasters International Competent Leader Award (2005)
Toastmasters International Competent Toastmaster Award (2004)
VP of Education for Sales Center Speakers TI Club (2003-2005)
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