Customer Service Sales
Resume:
Cyndee Gurrola
***********@*****.***
Hello,
I have come across your current opening position and is highly interested in a possible interview. I believe I meet your exact job criteria and feel very comfortable performing this type of description. What I'm looking for is a steady long term commitment with opportunities to grow and succeed. I can provide dependability professionalism and a bubbly friendly/positive attitude within any situation I come across and would be pleased to show your company what I have to offer. Please review my experiences below and I look forward to speaking with you.
WORK HISTORY
Turf Evolutions- May 2015- Present
Receptionist: Pay Rate- 13.00
Covered and managed front desk, screening and re-directing calls to appropriate department.
Creating calendars and scheduling appointments. Managed company supplies, updated and arranged conference meetings. Other office duties include creating word and excel reports and maintaining office appearance.
Identigraphix – Manufacture of Digital Screen Printing –Accounts Receivables Clerk/Office Assistant: July 2014-January 2015 Pay: $13.00
Accounts receivable-Invoiced all customers within company using accounting software such as QuickBooks.
Reported to Ceo daily sales reports and earnings, production activity, and other assignments assigned. Working in fast paced heavy deadline environment.
Main receptionist, re-directing calls to appropriate matter, helping customers with any questions regarding shipping, product knowledge, or tracking.
Heavy data entry involved. Updating and recording all customer purchase orders in 4 different software’s such as QuickBooks, Access, Excel and etc. 10 key by touch with 60 WPM: high attention to detail and accuracy.
Creating P.O’s and tickets through adobe illustrator. Updating and creating product certs.
Scheduled daily pick-ups working with UPS, USPS, FEDEX, DHL EXPRESS, and ON-TRAC shipping international and nationally.
Performed all other office duties such a filing, faxing, emailing and organizing work space.
Phone and Wireless- Verizon Wireless -Store Operations Manager
06/17/13 to 04/01/14 salary 2000 including incentives
Managed all store and costumer relations
.Provided costumer support and managed all consumer accounts, over the phone and in person.
Supervised and managed up to 6 employees. Managed dailytraining, creating and coaching weekly trackers on sales performance and creating/managing employee schedules. HR duties such as hiring, big decision making, and termination.
In charge of making sure all store operations and electronics run smoothly and follow proper guidelines and regulations.
Managed store inventory, updating aging reports and other inventory duties assigned.
Opened and closed store hour operations.
Managed cash register and daily bank deposits/Invoices.
Worked closely to a DM and CEO.
Ordered all supplies for store and employee needs.
Jakks Pacific Distribution 02/2012-03/2013 Manager Assistant 2000 salary
Worked in shipping and inventory department, assisting supervisor.
Includes inventory of stock, tracking shipments using Fed Ex, UPS, USPC, and Unit Trackers.
Creating shipments, batching orders, printing labels, emailing, costumer care, and data entry
Account receivables, invoicing through QuickBooks, receivedpayments.
Vonnic Inc. 08/11-02/2012 Sales : $2000 salary +commission
Office assistant and customer service sales for a CCTV manufacture
Part of running sales department which includes all forms of costumer care, researching for new potential clients, receiving invoices and constant email follow up.
Presented product showroom to costumers and organized appointments for clients.
Handled all incoming calls and caller’s inquires whenever possible. Worked in some tech support Processed orders through USPS Fed Ex and other logistics.
Consumer Protection -Law Firm Costumer Service/Receptionist 05/2011 $13 + Commission
Worked closely to paralegals and lawyer.
Performed Receptionist duties including experience using a switch board phone system. Creating/ canceling appointments, faxing, emailing, and constant follow-up for new and existing customers.
Modified and created documents for clients using excel and Microsoft.
Greeting all clients with professional manner and redirecting to proper legal departments. Assisted para-legal with any other misc. office work.
American Client Services Telemarketing 01/2011 $10.00
Handled over 500 calls inbound/outbound a day selling credit repair.
Other job duties include scheduling and constant follow up by phone and email.
Kept office neat and clean and assisted sales with any other misc. Office work.
Skills and Knowledge:
Microsoft Office Suite, Microsoft Word, Excel, QuickBooks, Access, Adobe illustrator, POS systems and other small business systems.
Logistics, USPS, UPS, FedEx, Unit Trackers, ON-TRAC, DHL
Data entry, 10 key by touch, 60 wpm, and Switch board phone system.
Education
High school Diploma
Some college
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