Pharmacy Technician Customer Service

Anna Mikaelian

**** ***** ******* ****** # *** * West Hollywood, CA 90046 * 323-***-**** * ********@*******.***

SUMMARY

Responsible and dedicated office professional with over 10 years of experience in heavy-volume, fast paced environments. Detail-oriented, well organized to handle a variety of assignments, multitasking. Strong work ethic, with eagerness to learn and willingness to contribute toward meeting a company’s goals. Seeking administrative position that utilizes my strong organizational skills, educational background and experience.

SKILLS

Fluent in Armenian, Russian and English. Experience using Microsoft Word and Excel

WORK HISTORY

Glenrock pharmacy, RX Trader Inc. 2010-2013

Pharmacy Technician

Perform administrative tasks, entry data of prescription by computer, manage drug database and records, assist pharmacist to manage pharmacy, working with different type of insurances, Medical and Medicare. Establish and maintain patient profiles, including lists of medications taken by individual patients.

Kang Kang Pharmacy, Monterey Park, CA 2000-2004

Pharmacy Technician

Receive written prescription, refill requests, and answer telephones, responding to questions or requests. Fill bottles with prescribed medications and type and affix labels. Order, label, and count stock of medications, chemicals, and supplies, and enter inventory data into computer. Prepare and process medical insurance claim forms and records. Mix pharmaceutical preparations according to written prescriptions.

Express Medical Supplies and Equipment, Los Angeles, CA 1998-2000

Receptionist

Answer telephones, direct calls and take messages. Compile, copy, sort, and file records. Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems and personal computers. Type, format, proofread and edit correspondence and other documents. Prepare billing invoices and ensure accuracy. Communicate with customers and employees to answer questions, disseminate or explain information, take orders and address complaints.

Law Office of Vardkez Yeghiayn, Glendale, CA 1995-1998

Office Clerk

Handling front desk and answering multiple incoming telephone lines. Provide excellent customer service to patrons, scheduling an appointments and meetings. Translate documents from English to Armenian/Russian. Act as translator for litigants. Prepare affidavits of documents and maintain document files and case correspondence.

EDUCATON

Certification as a Pharmacy Technician

California State Board of Pharmacy 2002-2003

License #47638

Early Childhood Education

Completed certification program at UCLA Extension, Los Angeles, CA 2000-2002

Office Administration and Typing

Glendale Community College, Glendale, CA 1994-1996

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