Change Management Specialist/Business Analyst

Change Management Specialist/Business Analyst with 13 years of experience in leadership, needs assessment, budget allocation, resource identification, ERP/SAP full cycle implementation, Waterfall, Iterative, Agile, UML, Data Flow Diagrams, Entity Relationship Diagrams, ‘As Is’ and ‘To Be’ flows, BPMN, Conceptual, Data Modelling and End to End process, and ADKAR process/change facilitation. Equipped with an MBA, Six-Sigma training, and affiliation with the Society of Human Resource Management (SHRM), and the Project Management Institute.

Implementation Analyst of projects for several people-oriented projects requiring interaction with senior executives and front-line employees. Recent accomplishments include talent management processes. Prior experiences include work with SAP projects, strategy definition, and business change and communications. Proven ability to move a project from inception to completion and to create alignment at all levels of the organizations.

Diverse Industry Experience including technology, healthcare, emergency preparedness, government, and education.

PROFESSIONAL EXPERIENCE

Senior Re-Entry Coordinator/Business Analyst 03/12- present

Zenith Education Group (acquired Corinthian Colleges February 2015)* Tampa, FL

E-Learning

Selected Accomplishments

Identify opportunities for business process improvement and initiated efforts to make those improvements.

Partner with the business in analysis of process and information needs to clearly identify and document project requirements.

Create requirement documents with supporting use case diagrams and traceability matrix.

Generate use case diagrams to demonstrate the critical processes using UML.

Provide the flow diagrams for various modules of the project using UML.

Used SharePoint to stay connected and be more productive by providing access to the team.

Write and review detailed test cases with in-depth description of each test scenario.

Exceeded assigned revenue goals by $400,000 in FY ’13 by effectively prospecting and closing new business transactions.

Train new team members on custom MS Access database, CampusVue and Talisma CRM systems, and Gantt pipeline management.

Conduct quantitative and qualitative analysis of quarterly budget including: market analysis, customer/prospect research and competitive analysis using Microsoft SQL.

Accurately forecast and manage pipeline reflecting planned opportunities and activities.

Develop and manages client relationships in a manner consistent company policies, and government compliance.

Develop transition strategies and plans for learners based on assessment outcomes.

Senior Administration Consultant 08/09-12/13

CVF Creative Group*New York, NY

Public Relations Agency

Selected Accomplishments:

Partnered with leadership team, that recently became a privately held company, focusing on establishing organizational culture and values while improving sales productivity, management development, and employee satisfaction.

Collaborated with leadership team to define values, increase employee collaboration, and attract and retain top talent by implementing the ADKAR model of change management; including change management strategy, communications plan, training plan, coaching plan, and individual and group recognition approaches.

Coached executive leadership in positive psychology methods to promote life-giving feed-back, and organizational alignment.

Represented the agency in meetings with individuals, agencies, and legislative representatives, nationwide.

Prepared the $1.5 million operating budget, and designed and implemented policies and procedures to monitor and control the effective utilization of the physical and financial resources.

Wrote and presented business cases for new custom SAP based products.

Led implementation teams for new product launches, coordinating among developers, sales, marketing, customer service, and finance.

Organizational Change Management Consultant 09/09-12/11

City of Orange* Orange, NJ

Municipal Government Authority

Selected Accomplishments:

Conducted team-building exercises that promoted organizational alignment, collaboration, and re-defining strategic goals.

Implemented 360 degree employee appraisal to foster organizational alignment.

Mentored and guided staff on the execution of day-to-day business, and implementing municipal policies, procedures, practices, and tools.

Managed $500,000 budget and performance metrics against predetermined goals, forecasting numbers, staffing levels, and strategic priorities. Oversaw six SAP full cycle implementations for HR payroll and budget alignment.

Headed up new Garden State Historic Preservation Trust Fund project, a matching grant. Implemented project to improve usability for custom-built Java interface to Master Data Management application for fundraising. Responsible for project planning and resource estimation/allocation; investigating usability gaps; setting scope; and designing, testing, and delivering best-practice solutions.

Directed all business-side activities after initial release, including requirements gathering, solution proposals and prototypes, business and technical documentation, planning and execution of all phases of testing, and post-production changes.

Communicated statuses both internally/externally and manage client expectations with regard to outstanding issues. Created and maintained program documentation, including implementation guides, user manuals, FAQ documents, quick reference sheets, troubleshooting tips, process flow diagrams, and software release notes. Conducted train the trainer, classroom, and or web training sessions per client request.

Project accomplishments led to improved team performances, greater leadership, development, more consistent communication, and enhanced scheduling and staffing, that led to a total of 25,000 raised as of 6/11.

Recruited new staff, conducted interviews and aided new hires in the understanding of company guidelines, procedures, and policies.

Client Services Analyst 07/06-07/09

ConvergEx Research Solutions* Summit, New Jersey

Global IT Company

Selected Accomplishments:

Successfully managed the implementation, integration, and scheduled operations of Broker Trak for 26 Investment Manager/Hedge fund clients. Liaising with 700+ broker firms and 4500+ global users.

Provided third level support to a base of 5000+ financial industry users across the Commission Management, Payment, Trade Reconciliation, Research Valuation, and Broker Contact/Event logging programs.

Tested new releases for usability and proper functionality per requirements.

Documented, reported, and tracked issues for resolution by development team.

Communicated statuses both internally/externally and managed client expectations with regard to outstanding issues. Create and maintain program documentation, including implementation guides, user manuals, FAQ documents, quick reference sheets, troubleshooting tips, process flow diagrams, and software release notes.

Conducted train the trainer, classroom, and web training.

Risk Communications Specialist

Medical Reserve Corps Coordinator 03/04-07/06

Newark Department of Health and Human Services. * Newark, NJ

Public Health Agency

Selected Accomplishments:

Managed community and stakeholder relations, and marketing and communications functions; overseeing a $500K budget and 8-member team. Evaluated programs and promotions to ensure messaging aligned with strategic goals, PR, media relations, agency positioning, network administration, program launches, advertising, and special events.

Developed and launched integrated, multi-channel print, catalog, web, and social media/direct marketing campaigns as part of crisis management strategy for a public health department serving 285,000 people; tested and measured performance of the strategy with key stakeholders; implemented revisions to improve plan weaknesses; received 100% assessment by Centers for Disease Control (CDC) and New Jersey Department of Health and Senior Services increasing multi-year grant funding by 20%.

Created internal, and stakeholder, communications package using JIVE platform to successfully engage constituents in a social media environment. Broad range of design skills with strengths in layout, color and usability. Experience with custom designs, branding, photo and graphic editing and print media.

Provided system administration for the ERP implementation of New Jersey Learning Management Network. Created and administered policies and permissions. Developed technical and user procedural documentation. Analyzed and resolved issues with scripts and documentation.

Negotiated mutual agency contracts with Prudential Inc., Rutgers University, and other local businesses to fulfill a state based plan that resulted in 100% compliance for receiving 1.5 million in grant funding for FY 04-06.

Provided workforce development training for nurses, doctors, and community volunteers to ensure the efficacy of medication dispensing sites, and the Strategic National Stockpile of medication, during emergencies (i.e. Swine Flu) throughout New Jersey.

Commended by the National Association of City and County Health Officials (NAACHO) for coordinating the City of Newark Medical Reserve Corps program, including managing highly sensitive matters requiring strict compliance with federal regulations, recruiting, retaining, and training 106 volunteers.

Project Manager 07/00-01/04

Project Vaccinate at Newark Emergency Services for Families, Inc. * Newark, NJ

A collaborative public health initiative

Selected Accomplishments:

Developed strategic marketing programs that applied an integrated approach to create sustainable tools for clients to track and measure progress. Included newsletters, seminars, and group membership program.

Trained hospital staff on input, and continued usage of National Immunization Registry.

Maintained network of 500 advocates through effective direct-mail appeals to contact legislators, with one campaign resulting in a 40 percent increase in state funding for immunization healthcare.

Expanded client base by 78% in three years by launching media campaigns highlighting program benefits, consistently delivering goal-surpassing results.

Presented concise P&L assessment and status information to essential program partners i.e., Medical Directors, Immunizations program coordinator, and disease prevention board’s members.

Earned commendations from Centers for Disease Control and Prevention (CDC) for communication deliverables that targeted desired audiences and articulated the value of products and services

Technology

Software:

SAP, QuarkXPress, Oracle, Photoshop, ImageReady, MS Project, MS Visio, Crystal Reports, MS Office, Apple, Jive, Sharepoint,

Web/Multimedia:

ColdFusion, Flash, Dreamweaver, Fireworks, EMC Documentum, Visual SourceSafe, Search Optimization, Web Server Administration, Content Management Systems

Education and Professional Memberships

BA Psychology * Seton Hall University, So. Orange, NJ * May 2000

MA Strategic Communication and Leadership * Seton Hall University, So. Orange, NJ* May 2008

Doctorate Business Intelligence* Capella University, Minneapolis, MN * December 2015

PMP-RMP Certification* Project Management Institute, Newtown Sq., PA* May. 2013

Member: Public Relations Society(PRSA)*Project Management Institute (PMI)*Society for Human Resource Management (SHRM)

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