Customer Service Sales

RELEVANT SKILLS

Extensive experience in customer service over the last 10 years in a wide variety of environments

Strong knowledge of forecasting, budgeting, demand planning processes and relationship management

Excellent training skills focused on a team concept with common goals

Ability to manage and problem solve job-related issues and with a diverse group of individuals

Great understanding of business, the sales cycle and assessing customer requirements

Strong experience in administration including payroll, inventory, reporting

Proficient in Microsoft Office, 10 Key

ACADEMIC BACKGROUND

Moorhead Sate University • Moorhead, MN

B.S., Finance, B.A., Economics Dean’s List

Presenter, Moorhead State Academic Conference: “Factors Affecting Health Care Expenditures: A Cross-Sectional Analysis of the United States”

Team Captain, Moorhead State Men’s Track & Field

Merritt Community College • Oakland, CA

A.A., Business

EXPERIENCE

The Oak’s Card Club • Emeryville, CA 2003 – 06 & 2007 – 05/2015

Lead Bartender

Supervised staff including making managerial decisions and on-going problem solving

Trained employees throughout the facility in sales and operations

Ensured operations adhered to California Gaming Commission guidelines

Implemented control measures with regard to workplace organization and flow

Maintained a secure environment, mediated tensions between employees and customers, especially those based on differences in language and culture

Extremely productive keeping up with high traffic drink orders for the entire facility

Legend Merchant Group • San Francisco, CA 2006

Financial Consultant, Stock Broker

Extensive research of the financial market, trends and future forecasting

Order placement through various financial traders, buying and selling stocks for the public

Designed and delivered financial reporting solutions

Assessed clients’ risk tolerance and investment objectives before presenting solutions

Extensive outreach and prospecting of potential clients utilizing customized scripts, mailers

Sunglass Hut • Corte Madera, CA 2000 - 03

Assistant Manager

Managed employee scheduling, payroll, bank deposits

Trained all employees in customer service procedures and company sales guidelines

Maintained inventory, special orders, tracking and loss prevention

PERSONAL ACHIEVEMENTS

Member, Ace International Track Club • Memphis, TN

Five-time Champion, NSIC Conference, Track & Field (won first Team Championship in 11 years)

Competitor, World Championships in Track and Field (versus Olympic athletes, same skills & requirements as trials)

Contact this candidate