Customer Service Data Entry

Keiulani Wynn

***.*.****@*****.***

310-***-**** Cell

Objective: My goal is to become part of an organization with a wide range of opportunities to excel in an environment with people who take pride in their work and are willing to share their knowledge. I am a willing worker eager to learn and grow. I have been competent and responsible employee in my former position, with a history of coming forward in the time of need. I hope to seek a position that would provide an opportunity for advancement.

Experience:

Western Dental Services October 2014 to May 2015

New Patient Representative – Call Center Scheduler

• Handled 70 inbound and 30 outbound calls per day from patients

• Scheduled new patient, follow up, and procedure appointments for facilities in AZ, TX, CA, and CO

• Communicated with customers who need to complete dental treatment or have questions regarding dental needs and schedule appointments

• Verified patients insurance eligibility and advise customers of available plans and services; HMO, PPO, Medicare, Medi-Cal

• Triaged calls and handled customer issues

• Input customer information into the database

• Followed up outbound calls for missed and cancelled appointments

• Maintained standards regarding QA audits, hold rates, and transfer rates

Central Juvenile Jail, Los Angeles CA March 2013 – September 2014

Clerical Administrator

• Performed Clerical and Administrative duties

• Provided Customer Service for all incoming phone calls on 6 difference lines.

• Taking over 100 inbound calls from lawyers, officers, administrators, and family.

• Perform Data Entry and update excel spreadsheet

• Send and Receive Fax

The Home Depot Co. Los Angeles, CA Jul 2012- Aug 2014

Accountant Clerk

• Verify the accuracy of invoices and other accounting documents or records

• Update and maintain accounting journals, ledgers and other records detailing financial business transactions

• Compile data and prepare a variety of reports

• Reconciles records with internal company employees and management, or external vendors or customers

• Recommended actions to resolve discrepancies

Department of Public Social Services, Inglewood, CA Apr 2009-Aug 2012

In-Home Supportive Services

• Housecleaning

• Meal Preparation

• Laundry

• Grocery Shopping

• Personal Care Service

• Accompaniment to medical appointments

• Protective supervision for the mentally impaired

Verizon Wireless (Retail), Marina Del Rey, CA (Full Time) Mar 2007- Aug 2008

Customer Service/ Clerical

• Answer phones and greet clients warmly.

• Assist in filing duties.

• Preform data entry.

• Professionally handle incoming requests from customers and ensure that issues are resolved both promptly and thoroughly.

• Resolves product or service problems by clarifying the customer’s complaint.

QUALIFICATIONS:

• Ample professional experience with customers through email, telephone, and in person!

• Excellent phone demeanor and exemplary writing skills!

• Strong leader, self-motivated, strong communication and organizational skills

• Excellent time management skills, detail-oriented, well organized, creative, and an efficient team player!

• Dedicated problem solver

• Proficient in Excel, Word, Power Point as well as other office applications on PC and Mac!

• Typing - 60/wpm

• Available to work weekdays and/or weekends

• Available to work overtime (if needed)

EDUCATION:

Diploma

Opportunities for Learning, Los Angeles, CA

Contact this candidate