Rosemary Castro

San Diego, CA ***** 619-***-**** acq6gg@r.postjobfree.com

Human Resources Leader – Bi-Lingual

Hands-on leadership with the ability to build strong relationships with management, partner with operations leadership to deliver common sense, high-impact, and creative HR strategies that optimize employee engagement, market reputation and business growth in a multi-state environment. Provide full-scope Human Resource services with a commitment to excellence, outstanding customer service, and continuous process improvement.

Areas of Expertise

Organizational Development Talent Acquisition and Development

Employee Engagement Performance Improvement Relationship Management

Legal Compliance, Policies & Procedures Compensation & Benefits

Workers’ Compensation/Liability Insurance Programs

Professional Experience

Catalina Restaurant Group – Carlsbad, CA 2005 - 2015

Family dining restaurant company consisting of Coco’s Bakery Restaurants and Carrows with 151 locations and 3,500 employees in 3 states. Supervised three departments: Human Resources, Risk Management, and Office Services with a staff of nine.

Senior Director, Human Resources 2010 - 2015

Consulted management to ensure company compliance with all federal, state and local laws related to employee benefits, compensation, employment and training. Kept current with changes in human resource and employment law and managed company relationships with state and local regulatory agencies.

Developed HR training program for field management staff designed to increase knowledge of state and federal labor laws, sexual harassment, I-9 compliance and internal HR processes. Provided management tools, streamlined administrative procedures and ensured positive employee relations.

Supervised the employee benefits program including medical, dental, life, disability insurance, vacation, leave of absence and unemployment compensation.

Structured ACA internal requirements, eligibility, and reporting. Worked with IT and Payroll staff to develop initial eligibility rules/reports and on-going reporting.

Collaborated with management on reorganization strategies, implementation and workforce planning.

Oversaw recruitment and selection process activities, internal and external hiring processes, new hire orientation, talent management and succession planning.

Conducted job analysis, employee and position classification, compensation structures and job descriptions.

Administered workers’ compensation, and general liability programs.

Developed a return to work and reasonable accommodation program.

Investigated and resolved simple to complex employee relations issues and used judgment to determine when to consult legal counsel; provided coaching to executives on HR-related matters (EDD, DLSE, and EEOC).

Assisted executive and field management in the annual review and performance evaluations, preparation and administration of company wage and salary program.

Supervised payroll processes. Collaborated with the Department of Finance to implement a new payroll program and system.

Developed and maintained three department budgets.

Updated and distributed the Team Member Handbook.

Reason for Leaving: Company was sold and the Corporate Office closed.

Director, Human Resources 2005 – 2010

Conducted training for field management and corporate staff to increase knowledge and compliance on state and federal labor laws, AB 1825 Sexual Harassment Training, properly completing I-9s, and internal HR processes.

Responsible for employee relations company wide: employee issues and complaints, coaching, disciplinary actions, guidance and recommendations to management.

Responded to unemployment claims, attended EDD hearings and provided necessary documentation on behalf of the company.

Investigated and resolved simple to complex employee relation issues and harassment complaints.

Created job descriptions and performance evaluations.

Developed new hire documentation and orientation process.

Supervised HR Coordinator.

Cambridge investments –San Diego, CA 2000 - 2005

Fast casual dining company with the brands Arby’s and Baja Fresh with 50 locations and 1000 employees in 2 states.

Manager, Human Resources

Responded to and investigated complaints of harassment, discrimination, unfair treatment, employee relations, EDD and EEOC issues.

Developed, implemented and maintained company policies, ensuring company policies current with State and Federal laws/regulations.

Trained, educated, coached and disseminated information on HR policies, programs, practices and procedures to field.

Managed recruitment (classified ads, Internet, job fairs, referrals and cold calls) and selection procedures. Implemented Company staffing plans and performance evaluations.

Administered and maintained Worker’s Compensation, Liability, Safety Program, OSHA and Benefit Programs.

Maintained employee records and systems.

Reason for Leaving: Human Resources services were outsourced to a third party - Laid off.

DFG Restaurants – San Diego, CA 2000 - 1997

Fast casual dining company with the brand Jack in the Box with 9 locations and 150 employees.

Administrative Assistant/HR Generalist

Managed recruitment efforts and staffing needs for management.

Conducted weekly group orientation for new hires.

Coordinated and performed basic to complex administrative tasks in support of Franchise Owner, Area Manager and nine General Managers

Assisted with Workers Compensation and liability claims. Processed garnishment and employment verification requests. Benefit administration, including orientation, enrollment, issue resolution and maintenance of proper records.

Maintained and answered customer service line.

Reason for Leaving: Company was sold and was laid off.

education

Bachelor of Arts Degree

Psychology

California State University, Chico

professional affiliations

Member, Society Human Resource Management

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