Client Billing Associate
Resume:
Erie, CO *****
**************@*****.***
ILIANA R. MILLER
PROFESSIONAL SUMMARY
Offering a diverse background of experience and expertise in financial and customer service, billing, banking, treasury management, supervisory and staff training, quality control, medical billing, retail and implementation of new systems.
Consistently received outstanding performance evaluations in all positions held. Strengths include strong analytical skills, excellent leadership, interpersonal, teamwork, and problem solving skills.
Provide the level of communication and understanding needed to address complex client needs, business goals, and the interrelationship of the employee needs. Computer proficient in: SAP usage, AS 400, Microsoft Office, Windows Vista and Cloud DB. Bilingual (fluent English-Spanish).
EXPERIENCE
PharMerica - Longmont, Co
October 2013 - Present
Client Billing Specialist I
Responsible for facility billing services and fees, ensuring accuracy through interim statement review for an assigned account portfolio in accordance with PharMerica Client Billing Services Policies and Procedures and the Consumer Credit Protection Act of 1977.
Primarily responsible for the accurate and timely billing of services and fees to facility clients.
Through interim statement review on a monthly basis, ensures charges are accurate.
Reviews facility bill and resolves any erroneous charges by adding and removing as necessary, and documenting in the client file with notes.
Reviews and reconciles billing statements with facility financial plans.
Responds to facility disputes over billing of services.
Works with responsible parties, receiving in/out bound telephone calls, providing customer service through explaining why they are being billed.
Works with Client Billing Manager/Supervisor in researching pharmacy accounts requiring special attention.
Works with Client Billing Manager/Supervisor and other members of the management team on special projects as needed.
Performs other tasks as assigned.
Seagate - Longmont, CO
June 2013 to August 2013
Administrative Support Assistant
Update and manage 3000+ VP contacts into new Cloud database.
Input information from a variety of sources.
Retrieval of contacts From Seagate Corporate HR Book
Completed information analysis in Data Base.
Severance Period
July/2011 – June / 2013
Relocation
Training & Development (Continuous)
Volunteering
HEIDELBERG USA, KENNESAW, GA
January 2004 to July 2011
Regional Account Representative
Assisted Directors and Regional Managers with financial reports, service history of all product lines: presses, post press and pre-press equipment.
Review, research and resolve customer's inquiries and questions regarding their account status, open invoices, credits, and part issues.
Monitored daily service jobs, verify all warranty and billing information to provide customers with accurate invoices. Process credits and debits.
Provide assistance to Financial Services to aid in their collection efforts, and customer's' disputes.
Generated monthly disputes, service, open consignment and part reports to make sure invoices are generated in a timely manner.
Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
Provided assistance to Logistics investigating short shipments, and wrong parts delivered, confirmed tracking information, and proof of delivery.
Provided daily support as the company's only bilingual Spanish/English customer service representative.
Interacted with all other departments within Heidelberg USA, Mexico, South America and Germany with translations in Spanish. Especially, but not limited Marketing, Vendors, Information Technology, Financial Services, Engineer, and Parts.
SUNTRUST BANK – STOCKBRIDGE, GA
September 1996 to September 2003
Operations Supervisor
Experience supervising for over three years 30 employees in shift operation and multi-functions operations.
Completed monthly and annual reviews, employee's daily productivity reports.
Completed special projects including PMT, workflow mapping, coaching / cross training, interviews, scheduling training courses for new employees and any other employee related issues.
Provides external reports of ledger transaction verifying totals of account payments using the DMP / CRT check processing system, Integrate and Turnover reports to upper management.
Able to set priorities to ensure all deadlines are met and escalate issues in a timely manner via through reporting process or communication to internal Treasury / Wholesale Lockbox Operations Management.
ACADEMIC BACKGROUND
KENNESAW STATE UNIVERSITY
Business Administration
SUNTRUST UNIVERSITY
Management Certificate
Supervisors Academy, Fundamentals of Consumer Credit /Lending, Understanding Financial Planning.
REFERENCES
EXCELLENT REFERENCES UPON REQUEST
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