Customer Service Administrative Assistant

LETICIA DURUJI

OBJECTIVE

An individual having deep knowledge of customer service expectations as well as experience in a diverse atmosphere that is seeking a position with a company as an asset in a company that will allow me to utilize my previous knowledge.

EXPERIENCE

September 2013- Present Tobi Health Services

Home Health Provider

Change dressings

Perform a variety of duties as requested by client, such as obtaining household supplies, run errands.

Assist patient with personal basic hygiene and grooming needs

Assistance with shopping needs to meet the patients’ health care or nutritional needs

Change bed linens, wash or read aloud to patients to keep them mentally alert

Adheres to established production procedures in the performance of additional duties including, but not limited to: food prep, ability to effectively plan, understanding of food storage, sanitation and safety procedures

January 2013-February 2015 Carriage Caterers

Catering Server (Part-time)

Sets tables, carries trays, serve according to established dining etiquette.

Adheres to established production procedures in the performance of additional duties including, but not limited to : various prepping, plating and beverage service.

Controls food waste

Operates dishwasher and organizes small wares and dish storage

Organizes and completes event “pull sheets” and related operational tasks

Attention to detail in creating dining room and buffet ambiance

February 2010- September 2013 Miresco Rugs

Administrative Assistant

Customer Service

Schedule and plan appointments for CEO such as daily and weekly servicing activities

for new client contracts

Monitored coordinator relationships and work ethics at onsite locations to enforce

district policies and guidelines

Entered sales, purchasing and payroll data

Communicated directly with sponsors, vendors and coordinators weekly

January 2007–February 2010 ACS

Customer Service Representative

Responds to telephone inquiries and complaints using standard scripts

Gathers information, research, resolve inquiries and log customer calls

Communicate appropriate options for resolution in a timely manner

Inform customers about services available

Respond to telephone inquiries and complaints using standard scripts and procedures

EDUCATION

May 1997 Hastings High School Houston, TX

SKILLS

Working knowledge of Microsoft Office Package including: Word & Excel

10 Key by touch. Alpha & Numeric

Excellent communication and interpersonal skills

Manage & effectively handle many diverse activities at one time

Strong analytical skills

Self-Motivated, interactive team leader, ability to work collaboratively in a team environment

Strong customer service skills

References Available Upon Request

E-MAIL: ********@*****.***

12730 WHITTINGTON DR APT #1012• HOUSTON, TX 77077 • PHONE 832-***-****

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