Quality Customer Service
Resume:
Mary L. Visconti
*** ***** **. ● Spencerport, NY 14559 ● 585-***-**** ● ****.*********@*****.***
QUALITY ENGINEERING PROFESSIONAL
Process Management Support ● Product Testing ● Process Control Quality Systems Management ● Supplier Quality Management and Support Responsible for ensuring that the quality of products and services meet company standards through the utilization of quality systems application and High Performance Culture. Promotes and communicates quality processes, systems and standards internally and externally (supply base to customer). Responsibility encompasses management of one or more quality systems, cross-functional team participation on new product development, process improvement or problem solving teams, and component/product testing projects. Employs statistical methods and formal problem solving techniques.
PROFESSIONAL EXPERIENCE
SENTRY GROUP, INC.; Rochester, NY (2007-Present)
This privately-held, 80 year-old firm has been a pioneer and innovator in manufacturing and distribution of personal safes and fire-resistant safes for personal and small business use. The company’s customer base is international in scope and includes both wholesale and retail channels. 2007 – Present
Met or exceeded targeted goals for several Key Performance Indicators (KPIs).
Ensured conformance and improvement of the quality of products, processes, and purchased parts by means of product testing, process management, system management and supplier audits.
Analyzed and reported on findings to ensure quality standards were met through the use and direction of quality tools and systems and statistical data.
Used all aspects of testing equipment to set-up, perform, analyze and report on all phases of product testing based on Quality Manager/Engineer test plans.
Developed appropriate work instructions and provided accurate documentation of testing performances, results and summaries.
Designed automated inspection/measurement programs and implemented the inspections/measurements by training other Quality personnel.
Developed measurement set-up configurations, work instructions, and provided accurate documentation of results.
Led Six Sigma project to eliminate scrap data collection in manufacturing process resulting in a $23,000/year savings.
Led Kaizen event at newly acquired manufacturing facility. Improved outgoing product quality and implemented sustainable Quality System.
Cross functional team- Coordinated efforts between Customer Service, Design Engineering, and Quality to reduce customer returns by 17% and field failure rate by 11%.
Developed and accurately documented, organized and reported on Quality Systems including written documentation, file organization and database structure use and maintenance such as PPAP, Receiving Inspection, Non-Conforming Material, and Calibration.
Participated in New Product Development and supported manufacturing through testing and evaluating Rochester and International Sourced products from China, Taiwan, and South Korea.
Statistical problem solving skills along with excellent verbal and written communication skills. Identified, quantified and solved quality issues using statistical tools then accurately documented problems and solutions.
Developed product testing work instructions and test protocols.
3rd party (UL and ETL) certification regulatory agency liaison for surveillance audits.
Championed Irreversible Corrective Action System. Mary L. Visconti
Resume – Page Two 585-***-**** ****.*********@*****.*** EASTMAN KODAK COMPANY; Rochester, NY (1982-2007)
Founded in 1920 by George Eastman is a global specialty chemical company that produces a broad range of products found in items people use every day. With a portfolio of specialty businesses, Eastman works with customers to deliver innovative products and solutions while maintaining a commitment to safety and sustainability. Its market- driven approaches take advantage of world-class technology platforms and leading positions in attractive end-markets such as transportation, building and construction, and consumables. 1982 – 2007
Selected ISO 9001/17025 coordinator for Metrology team.
Wide range of metrology, maintenance, quality and process control skills.
Participated on “Pit Crew” team, reducing yearly downtime by 480 hours.
Led Six Sigma project to eliminate testing steps in manufacturing process resulting in a 70% reduction in turnaround time.
Mentored Greenbelts during training for certifications.
Led FMEA’s and DFMEA’s.
EDUCATION
Experience with Degree:
Penn State University – AAS Mechanical Technology
Rochester Institute of Technology – Electrical Technician Certificate Program VARIOUS TRAINING EDUCATIONAL WORKSHOPS COURSES
American Society of Quality CQT Certification
RIT CQAS Six Sigma Greenbelt program
Yaskawa Motoman NX100 Robot Basic Programming w/Material Handling
CMM
Tec-Ease GD&T
ISO 9001/17025
Sprint Vision System
Wide range of Metrology skills
Professional References:
Kevin Angus
VP of Quality Global Operations Team at The Master Lock Co. 585-***-****
**********@*****.***
Doris Ou
Quality Manager at Sentry Safe
*****.**@**********.***
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