Customer Service Sales

Michael A. McClure

**** ******* **** ***** ****, Texas 77494 713-***-**** ****************@*****.***

DIRECTOR OF SALES - MANAGEMENT EXECUTIVE

Startup & Turnaround Operations…Management Development…Community Outreach

Dynamic, award-winning, performance-driven, multiunit retail management executive with a stellar track record in the startup and turnaround of retail store operations. Vision-driven, passionate leader with expert qualifications in identifying market opportunities, differentiating the customer experience and implementing operating solutions that drive forward revenue and profit growth. Successful in the recruitment, training and development of top-performing management teams. Keen organizational, analytical, problem-solving and decision-making ability. Articulate communicator, presenter and negotiator. Unmatched drive and ambition. Open to relocation.

KEY SIGNATURE STRENGTHS

Strategic Planning • Employee Engagement • Customer Experience Design

P&L, Budgeting & Reporting • Management & Staff Development

Business Plan Development • Multiunit Retail Management • Merchandising & Product Mix Inventory Management • Loss Prevention • Startup & Turnaround Management Marketing & Trend Analysis • Leadership Training • Performance Management

PROFESSIONAL EXPERIENCE

TIFFANY & CO 1993 – 2015

Fortune 500 multinational luxury jewelry and specialty retailer headquartered in New York

GROUP DIRECTOR, Central Region (2011 – 2015)

Promoted to provide vision and direction for multiple Tiffany locations to include the Houston Galleria store, the Kansas City and St. Louis stores and a new store in The Woodlands, Texas.

Accepted P&L leadership for four locations generating $50+ million annually, all strategic business planning, management development, talent management, succession planning, community outreach, charitable event planning and participation, sales planning and financial reporting.

Introduced customized KPIs for each location for data capture, customer engagement, sales/service delivery and unit performance tracking.

Led a complete restructuring of the Kansas City and St. Louis stores and repositioned stores to make sales plan for the first time with a 60% customer service charge rate.

Positioned The Woodlands store to achieve the Shining Star Award in 2012.

Guided stores to achieve or exceed their sales plans every year during tenure.

STORE DIRECTOR, Houston, Texas (2003 – 2011)

Handpicked to lead the turnaround of an underperforming store in the Houston Galleria experiencing lagging sales, poor employee morale and customer service issues.

Accepted full P&L for a $17 million store, a management and support staff of 32, all strategic planning, sales and marketing strategy, training and development, event planning, community outreach, merchandising, inventory control and financial reporting.

Changed out staff, introduced an aggressive training program and ensured associates were cross-trained on all Tiffany products.

Michael A. McClure Page Two

PROFESSIONAL EXPERIENCE (Continued)

Initiated shopping and sales events and community outreach programs to gain market awareness and increase store traffic.

Grew revenues from $17 million to $25+ million annually, and earned Store of the Year Awards in both 2006 and 2007 for exemplary performance.

Developed and presented recommendations to executive management to build a new Tiffany store in the Woodlands, Texas.

STORE DIRECTOR, Oakbrook, Illinois (2000 – 2003)

Advanced to assume full P&L and management leadership for a high-volume traffic store, a management and support staff of 25, all recruitment, training and development, performance management, sales, merchandising, inventory and receiving operations, loss prevention, customer service, safety and facilities management.

Initiated rapid sales checkout system and prewrapped products and assortments to improve efficiencies and customer satisfaction.

Developed/instituted a headcount program that was adopted for companywide use.

Recruited, groomed and developed several sales associates for store director positions.

EARLIER PROFESSIONAL EXPERIENCE

Operations Manager, Dallas, Texas

Partnered in opening the Tiffany’s at North Park Center in Dallas and participated in the recruitment and training of 20+. Led operations team and oversaw merchandising, office administration and customer service activities.

Assistant Store Manager, Houston, Texas

Shared P&L and store management responsibilities for sales training, employee scheduling, customer service, inventory control and security operations.

MILITARY EXPERIENCE

UNITED STATES NAVY 1988 – 1992

E-4 Petty Officer and manager of the sub-mart store aboard the USS McKee.

Graduated in the Top 10% in military supply school at the Naval Technical Training Center in Meridian, Mississippi.

Managed store inventory, merchandising, customer service and receiving operations.

Deployed to the Persian Gulf during Desert Storm…honorable discharge.

EDUCATION & CONTINUING PROFESSIONAL DEVELOPMENT

Executive MBA (Pending); BA, Business Management, Texas Southern University, Houston

Tiffany & Company Leadership Development Program

Diversity Training • Change Management • Store Management • Performance Management

P&L and Financial Reporting • Employee Engagement • Customer Service Management

Patek Philippe Level I, II, III & IV Training, Geneva, Switzerland and New York

PROFESSIONAL ASSOCIATIONS

Board Director, Linda Lorelle Scholarship fund

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