Professional Profile:
Name : Marco Antonio Saxer
Home Address : Wintermattweg 26c
Ch-3018 Bern
Switzerland
Phone : +41-31-991****
Address : Swissotel Kolkata
City Centre, New Town
Action area 2D, Plot NO 11/5
New Town, Rajarhat
Kolkata – 700 157, India
Tel : +91-33-662*-****
Mobile : +91-916*******
Fax : +91-336*******
Email : *****.*****@*********.***
*****************@*****.***
Birthday : March 31, 1964
Nationality : Swiss
Civil status : Married (2 children, 15 and 13 years)
Summary of Qualification
A Swiss national, graduated from Lausanne Hotel School with more than 24 years of experience in Europe, Middle East and Asia and India in International Groups, operating 4 and 5 star properties. I am enthusiastic, creative, hands-on, hard working General Manager with extensive rooms-division and F&B expertise. I am committed to implementing and securing the highest quality standards and providing excellent customer service with a strong focus on human resources, planning, sales & marketing, finance, controls using excellent communication and negotiation skills.
Education and Qualification
Professional Qualifications - Graduate Hotel Management School Lausanne (3 years course) 1991
Languages Known - German, English, French - Fluently written and spoken
-Spanish, Italian - Basic knowledge
Apprenticeship: Kitchen - Hotel/ Restaurant “Zum Goldener Schluessel”/Bern - CH 1980- 83
Swiss Army Service: Captain - Logistic Force 1983-85/1989-91
Professional Schools
1980-83 School during apprenticeship (Gewerbeschule in Bern/Switzerland
1986-91 Hotel MGT School Lausanne (EHL)
1994-96-01 Cornell University NY, USA (Diploma in Strategic Management)
General Manager (Two Weeks-Summer Course)
Professional Employments
Swissotel Kolkata, India (5 Stars): General Manager Oct 2011 – Present
147 rooms, 4 F&B outlets, biggest pillar less Ballroom in Kolkata and 6 meeting rooms
Strategic business leader of the hotel with responsibility for all aspects of the operation, including guest and associate engagement, financial performance, sales and revenue generation and delivering a return on investment to both, FRHI and property ownership
Increased the overall hotel revenue by 47% (2011 to 2014)
Increased the hotel GOP by 251.75% (2011 to 2014)
Ranked among the top 5 hotels in guest satisfaction Swissotels
Ranked 2nd in the LQA program in India and Swissotel (mystery shopper program).
Took the hotel over after its 1.6 yrs in operation and accomplished remaining preopening tasks to complete the hotel as per 5* Standards.
Established a new team and scored continuously highest scores in colleague engagement surveys within FRHI Hotels.
Established the Brand Swissotel in Kolkata (Being the only Swissotel in India it has less visibility).
Further implemented all ISO standards and got ISO 9001, 14001 and 18001 Certifications.
Implemented Business excellence module as per Swissotel Hotels and Resorts brand guidelines.
Used marketing tools to promote the hotel with a focus on latest in Social Media
Created a series of unique F&B promotions throughout the year with foreign and local Chefs.
Moevenpick Hotel, Kuwait (5 Star): General Manager March 2010 – Sep’ 2011
100 rooms, 5 F&B outlets and the Oriental Taiba Tent (ballroom) and meeting rooms
Increased the hotel revenue by 5%, over last year and F&B by 10%.
Ranked 2nd in guest satisfaction among Moevenpick Hotel in MEA/Asia region (guest survey).
Started with the HACCP and the Green Globe certification.
Steered the internet team to increase the revenue by 50% over last year, by developing various packages and initiatives.
Assisted the F&B Ramadan team to grow the revenue by 30% over the previous year.
Launched summer deals with Sales & Marketing, Front Office and F&B Teams to increase the revenue by 30% over last year from June – August 2011.
Amari Atrium Hotel, Bangkok (4 Star+): General Manager Aug’ 2001- Feb’ 2010
568 rooms, 3 main restaurants, ballroom, 4 meeting rooms and 500 staffs
Convinced the owner and the banks to invest in renovation of: lobby, coffee-shop, 350 rooms and soft refurbishment of the ballroom.
Over a 10 years period at the hotel, doubled the revenue.
Through regular sales trips, I manage to attract new FIT and GIT markets; Russia, Canada, Spain, Italy and Asian markets, this helped to have a positive cash-flow during the various incidents in Bangkok.
We received various awards from the Green Leafs Foundation for our dedication and received 5 leaves.
Amari Atrium Hotel, Bangkok: Resident Manager April’ 2000- July’ 2001
In charge of front office, engineering, housekeeping and the F&B department.
Holiday Inn Riverside Wuhan (5 Star), China: Director of F&B May’ 1998- Jan’ 2000
305 rooms, 160 staffs and the F&B consists of Coffee Shop and Room Service, Chinese Restaurant, Lobby lounge, Ballroom Atrium, Event Hall, meeting and function rooms.
Successfully opened and established the F&B operation.
Holiday Inn Semarang, Indonesia (Deflagged): Director of F&B July’ 1997- Feb’1998
211 rooms and 111 staffs in F&B, 24-coffee shop and room service, Chinese Restaurant, Lobby lounge, Bakery Counter
Ballroom (500 seating capacity), 5 Meeting Rooms, and Pool Bar
Successfully opened the F&B outlets amid the riots in Indonesia and the devaluation of the Rupiah.
Hotel Senggigi Aerowisata, Lombok-Indonesia: F&B Manager Feb’1995- Aug’1997
149 Rooms and Pool Villa Club and 100 F&B Staffs, Coffee shop, seafood restaurant, Italian Restaurant and 4 Bars
Overall F&B operation (Total staff: 100-150 (seasonal)
-Hiring development and training staffs
-Restructuring of operation
-Development of F&B concepts including F&B Business plan
-Promotional activities
-Quality control
Radisson SAS Hotel, Kuwait: FO Manager Sep’ 1993- Jan 1995
205 rooms and 48 bungalows
Overall front office operation (30 employees)
Reception, bell service, telephone, business center, night –audit, development of SOP and its implementation.
Radisson SAS Hotel, Kuwait Asst. F&B Manager Sep’ 1992- Aug’ 1993
Involved in pre-opening of all F&B outlets- (100 employees)
Acting F&B Manager from May- Aug 1993
5 F&B restaurants, banqueting and outside catering
SAS Plaza Hotel, Hamburg: MGT Trainee to Asst. F&B Manager July’ 1991- Sep’ 1992
563 Rooms
In charge of “Top of Town” night club & “Trader Vic’s” restaurant
Turned around the Trader Vic’s and made it profitable
Hotel Schweizerhof, Bern: HK Trainee Mar’ 1991- April’1991
100 Rooms
Laundry, Floor supervision
Hotel California: Receptionist Nov’ 1990- Feb’1991
1200 Geneva/Switzerland
M.W. Haeger & ASST. Pte Ltd, Singapore: F&B Consultant July’ 1989- Nov’1989
Consulting and training for coffee shop and room service at Danau Toba International Hotel Medan, Sumatra-Indonesia
Bali, Indonesia (Resorts) June’ 1990- Sep’ 1990
Legian Beach Cottages: 250 rooms
Rama Beach Cottages: 100 rooms
Candi Dhasa Cottages: 60 rooms
Consulting and training for coffee-shop, room-service, bar and kitchen
Hotel Carlton, Singapore (Managed by Swissbel-Hotel): F&B MGT Trainee Feb’ 1989- Aug’1989
420 Rooms
EHL/A3 Training
F&B Management Trainee (Internship Hotel-School Lausanne)
Involved in day to day operation 2 restaurants and banquet
Replacement of F&B Manager on his day off
References
1. Meinhard Huck - Former President of the Swissotel Hotels & Resorts
Office number +44-140*-***-***
Mobile +44-777*******
E-mailto:****.********@*****.***
2. Lilian Roten - Vice President Swissôtel Brand
Swissôtel Hotels & Resorts
Swissôtel Management Llc
P.O. Box
8058 Zurich Airport
Switzerland
Mob:+41-798******
Tel: +41-44-317-****
Fax: +41-44-317-****
E-mail: ******.*****@*********.***
www.swissotel.com
3. Robert Rijnders - VP for the Amari Atrium Hotel/Bangkok/Thailand
Senior Vice President Operations
Onyx-Hospitality (Amari Group)
Corporate Office
347, Petchburi Road, Bangkok 10400, Thailand
Phone: + 66 2255 4588
Mobile: + 66 22553673
Email: ******.********@****-***********.***
4. Juergen Fischer (my Former General Manager at the Senggigi Beach Hotel)
Chief Operating Officer-Hotel Division
Infrastructure & Hospitality - PT. Lippo Karawaci, Tbk
Mailing Address:
HOTEL ARYADUTA JAKARTA
Jalan Prapatan 44-48
Jakarta 10110
Indonesia
Tel: +62-21-235*-**** (hunting)
Tel: +62-21-235*-**** (direct line)
Fax: +62-21-235*-****
Cell: +62-811-***-****
**********@*******.***
*******@********.***
www.aryaduta.com
www.lippokarawaci.co.id