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Manager General

Location:
New Delhi, DL, India
Salary:
nego
Posted:
August 10, 2015

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Resume:

Professional Profile:

Name : Marco Antonio Saxer

Home Address : Wintermattweg 26c

Ch-3018 Bern

Switzerland

Phone : +41-31-991****

Address : Swissotel Kolkata

City Centre, New Town

Action area 2D, Plot NO 11/5

New Town, Rajarhat

Kolkata – 700 157, India

Tel : +91-33-662*-****

Mobile : +91-916*******

Fax : +91-336*******

Email : *****.*****@*********.***

*****************@*****.***

Birthday : March 31, 1964

Nationality : Swiss

Civil status : Married (2 children, 15 and 13 years)

Summary of Qualification

A Swiss national, graduated from Lausanne Hotel School with more than 24 years of experience in Europe, Middle East and Asia and India in International Groups, operating 4 and 5 star properties. I am enthusiastic, creative, hands-on, hard working General Manager with extensive rooms-division and F&B expertise. I am committed to implementing and securing the highest quality standards and providing excellent customer service with a strong focus on human resources, planning, sales & marketing, finance, controls using excellent communication and negotiation skills.

Education and Qualification

Professional Qualifications - Graduate Hotel Management School Lausanne (3 years course) 1991

Languages Known - German, English, French - Fluently written and spoken

-Spanish, Italian - Basic knowledge

Apprenticeship: Kitchen - Hotel/ Restaurant “Zum Goldener Schluessel”/Bern - CH 1980- 83

Swiss Army Service: Captain - Logistic Force 1983-85/1989-91

Professional Schools

1980-83 School during apprenticeship (Gewerbeschule in Bern/Switzerland

1986-91 Hotel MGT School Lausanne (EHL)

1994-96-01 Cornell University NY, USA (Diploma in Strategic Management)

General Manager (Two Weeks-Summer Course)

Professional Employments

Swissotel Kolkata, India (5 Stars): General Manager Oct 2011 – Present

147 rooms, 4 F&B outlets, biggest pillar less Ballroom in Kolkata and 6 meeting rooms

Strategic business leader of the hotel with responsibility for all aspects of the operation, including guest and associate engagement, financial performance, sales and revenue generation and delivering a return on investment to both, FRHI and property ownership

Increased the overall hotel revenue by 47% (2011 to 2014)

Increased the hotel GOP by 251.75% (2011 to 2014)

Ranked among the top 5 hotels in guest satisfaction Swissotels

Ranked 2nd in the LQA program in India and Swissotel (mystery shopper program).

Took the hotel over after its 1.6 yrs in operation and accomplished remaining preopening tasks to complete the hotel as per 5* Standards.

Established a new team and scored continuously highest scores in colleague engagement surveys within FRHI Hotels.

Established the Brand Swissotel in Kolkata (Being the only Swissotel in India it has less visibility).

Further implemented all ISO standards and got ISO 9001, 14001 and 18001 Certifications.

Implemented Business excellence module as per Swissotel Hotels and Resorts brand guidelines.

Used marketing tools to promote the hotel with a focus on latest in Social Media

Created a series of unique F&B promotions throughout the year with foreign and local Chefs.

Moevenpick Hotel, Kuwait (5 Star): General Manager March 2010 – Sep’ 2011

100 rooms, 5 F&B outlets and the Oriental Taiba Tent (ballroom) and meeting rooms

Increased the hotel revenue by 5%, over last year and F&B by 10%.

Ranked 2nd in guest satisfaction among Moevenpick Hotel in MEA/Asia region (guest survey).

Started with the HACCP and the Green Globe certification.

Steered the internet team to increase the revenue by 50% over last year, by developing various packages and initiatives.

Assisted the F&B Ramadan team to grow the revenue by 30% over the previous year.

Launched summer deals with Sales & Marketing, Front Office and F&B Teams to increase the revenue by 30% over last year from June – August 2011.

Amari Atrium Hotel, Bangkok (4 Star+): General Manager Aug’ 2001- Feb’ 2010

568 rooms, 3 main restaurants, ballroom, 4 meeting rooms and 500 staffs

Convinced the owner and the banks to invest in renovation of: lobby, coffee-shop, 350 rooms and soft refurbishment of the ballroom.

Over a 10 years period at the hotel, doubled the revenue.

Through regular sales trips, I manage to attract new FIT and GIT markets; Russia, Canada, Spain, Italy and Asian markets, this helped to have a positive cash-flow during the various incidents in Bangkok.

We received various awards from the Green Leafs Foundation for our dedication and received 5 leaves.

Amari Atrium Hotel, Bangkok: Resident Manager April’ 2000- July’ 2001

In charge of front office, engineering, housekeeping and the F&B department.

Holiday Inn Riverside Wuhan (5 Star), China: Director of F&B May’ 1998- Jan’ 2000

305 rooms, 160 staffs and the F&B consists of Coffee Shop and Room Service, Chinese Restaurant, Lobby lounge, Ballroom Atrium, Event Hall, meeting and function rooms.

Successfully opened and established the F&B operation.

Holiday Inn Semarang, Indonesia (Deflagged): Director of F&B July’ 1997- Feb’1998

211 rooms and 111 staffs in F&B, 24-coffee shop and room service, Chinese Restaurant, Lobby lounge, Bakery Counter

Ballroom (500 seating capacity), 5 Meeting Rooms, and Pool Bar

Successfully opened the F&B outlets amid the riots in Indonesia and the devaluation of the Rupiah.

Hotel Senggigi Aerowisata, Lombok-Indonesia: F&B Manager Feb’1995- Aug’1997

149 Rooms and Pool Villa Club and 100 F&B Staffs, Coffee shop, seafood restaurant, Italian Restaurant and 4 Bars

Overall F&B operation (Total staff: 100-150 (seasonal)

-Hiring development and training staffs

-Restructuring of operation

-Development of F&B concepts including F&B Business plan

-Promotional activities

-Quality control

Radisson SAS Hotel, Kuwait: FO Manager Sep’ 1993- Jan 1995

205 rooms and 48 bungalows

Overall front office operation (30 employees)

Reception, bell service, telephone, business center, night –audit, development of SOP and its implementation.

Radisson SAS Hotel, Kuwait Asst. F&B Manager Sep’ 1992- Aug’ 1993

Involved in pre-opening of all F&B outlets- (100 employees)

Acting F&B Manager from May- Aug 1993

5 F&B restaurants, banqueting and outside catering

SAS Plaza Hotel, Hamburg: MGT Trainee to Asst. F&B Manager July’ 1991- Sep’ 1992

563 Rooms

In charge of “Top of Town” night club & “Trader Vic’s” restaurant

Turned around the Trader Vic’s and made it profitable

Hotel Schweizerhof, Bern: HK Trainee Mar’ 1991- April’1991

100 Rooms

Laundry, Floor supervision

Hotel California: Receptionist Nov’ 1990- Feb’1991

1200 Geneva/Switzerland

M.W. Haeger & ASST. Pte Ltd, Singapore: F&B Consultant July’ 1989- Nov’1989

Consulting and training for coffee shop and room service at Danau Toba International Hotel Medan, Sumatra-Indonesia

Bali, Indonesia (Resorts) June’ 1990- Sep’ 1990

Legian Beach Cottages: 250 rooms

Rama Beach Cottages: 100 rooms

Candi Dhasa Cottages: 60 rooms

Consulting and training for coffee-shop, room-service, bar and kitchen

Hotel Carlton, Singapore (Managed by Swissbel-Hotel): F&B MGT Trainee Feb’ 1989- Aug’1989

420 Rooms

EHL/A3 Training

F&B Management Trainee (Internship Hotel-School Lausanne)

Involved in day to day operation 2 restaurants and banquet

Replacement of F&B Manager on his day off

References

1. Meinhard Huck - Former President of the Swissotel Hotels & Resorts

Office number +44-140*-***-***

Mobile +44-777*******

E-mailto:****.********@*****.***

2. Lilian Roten - Vice President Swissôtel Brand

Swissôtel Hotels & Resorts

Swissôtel Management Llc

P.O. Box

8058 Zurich Airport

Switzerland

Mob:+41-798******

Tel: +41-44-317-****

Fax: +41-44-317-****

E-mail: ******.*****@*********.***

www.swissotel.com

3. Robert Rijnders - VP for the Amari Atrium Hotel/Bangkok/Thailand

Senior Vice President Operations

Onyx-Hospitality (Amari Group)

Corporate Office

347, Petchburi Road, Bangkok 10400, Thailand

Phone: + 66 2255 4588

Mobile: + 66 22553673

Email: ******.********@****-***********.***

4. Juergen Fischer (my Former General Manager at the Senggigi Beach Hotel)

Chief Operating Officer-Hotel Division

Infrastructure & Hospitality - PT. Lippo Karawaci, Tbk

Mailing Address:

HOTEL ARYADUTA JAKARTA

Jalan Prapatan 44-48

Jakarta 10110

Indonesia

Tel: +62-21-235*-**** (hunting)

Tel: +62-21-235*-**** (direct line)

Fax: +62-21-235*-****

Cell: +62-811-***-****

**********@*******.***

*******@********.***

www.aryaduta.com

www.lippokarawaci.co.id



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