Customer Service Registered Nurse
Resume:
Tara Lynn Pope
Granite City, Illinois 62040
E-Mail: ********@*****.***
CELL: 618-***-****
Objective:
To acquire a position that will allow me to utilize and expand my broad range of customer service and technical skills obtained during my ten year employment at Maritz Travel Company and five years employment at Anderson Hospital and Washington University School of Medicine.
Skills Summary:
Impact Superuser
Microsoft Word
Windows 2000
Sabre Fare Rules
Outlook
On-Site Operations
Microsoft Excel
PowerPoint
Nebo
Meditech
Amp
Additional Training:
Myers-Briggs Type Indicator Training Assertive Communication Skills
Data Privacy Awareness MSC Travel “A View From the Top”
MTC Central Training PM Financial Training: 1 The Big Picture Remote Access NFuse MyApps Maritz User Training Team
Works Demonstration International Air
Key Strengths:
Skilled in identifying and solving problems that may prohibit achieving daily goals
Absorbs new information rapidly and eager to learn
Proficient in keyboard skills
Ability to identify goals and set priorities
Manage diverse tasks and workloads
Capable of meeting deadlines
Collaborative team player
Excellent customer service skills
Advanced communication and writing skills
Knowledge of program operations
Achievements/Committees:
Recipient of Tradition of Service Award
Incentive Committee
Turbo Sabre Beta Test Group
Ownership of Calls Committee
Marriott Expert Certification
Tara Lynn Pope
Page Two
Employment History:
Patient Billing/Service Representative II, Washington University School of Medicine
(January 2014 to July 2015)
* Scheduling patients in fast paced environment
* Changing and cancellations of appointments as needed
* Trouble shooting patient complaints and concerns
Patient Access Associate, Anderson Hospital
(April 2009 to November 2013)
* Registering patients in fast paced environment
* Verifying medical insurance
* Verifying diagnosis meets medical necessity
Quality Control Agent, Maritz Travel Company
(December 16, 2004 to April 2, 2009)
* Quality review itineraries verifying correct contracts/negotiations have been used
* Coach travel associates on program negotiations
* Issue all program tickets meeting daily deadlines
* Review airfare rules and regulations and advising team of all changes
Travel Associate/Level 2, Maritz Travel Company
(October of 2000 to December 16, 2004)
* Communicate with program attendees providing them with air and land arrangements
* Research destinations for extension requests
* Working closely with client contacts to meet all their program requirements
* Booking air and land extensions in Continental US, Mexico, Canada,
Caribbean, Hawaii, Bahamas, and other level-two destinations.
Program Administrator, Maritz Travel Company
(October 1, 1999 to October of 2000)
* Provide program contacts with required reports
* Communication with group hotel providing rooming lists and confirming
extension requests
* Updating Impact with hotel confirmations
* Reviewing Pax Air/Hotel Inventory report for discrepancies
* Managing activity inventory
* Program mailings
Enroller, Maritz Travel Company
(November 2, 1998 to October 1, 1999)
* Data input of attendees information into Impact
* Quality review other enrollers
Education:
Sanford Brown College (1997 – 1998)
Associate of Arts majoring in Travel and Hospitality Management
Graduated Suma Cum Laude
Southern Illinois University of Edwardsville (1991-1993)
General Studies
Tara Lynn Pope
Page Three
Personal References:
Carrie Leone, RN
9 Georgetown Drive, Granite City, IL 62040 618-***-****
Registered Nurse, Children’s Hospital
Ann Zito
3752 Louis Street, St. Louis, MO 63116 314-***-****
Secretary III, Washington University Medical School
Mary Wells
6328 Sheppard Dr; St. Louis, MO 63123 314-***-****
Secretary III, Washington University Medical School
Leonard Wiesner
703 Shallowford; Manchester, MO 63021 636-***-****
Retired Accountant, Monsanto
Douglas Pascoe
4012 Rode, Granite City, IL 62040 618-***-****
Retired Foreman, US Steel Company
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