Customer Service Representative

TERRI FOBBS

**** *** ***** ******* *****

HOUSTON, TEXAS 77045

Mobile Phone: 713-***-****

Home Phone: 713-***-****

E-MAIL: *********@*****.***

OBJECTIVE

To get a position in a results-oriented company that seeks an ambitious team player and career conscious individual, where acquired skills and education will be utilized toward continued growth and advancement.

WORK EXPERIENCE:

CUSTOMER SERVICE REPRESENTATIVE

07/2009 -PRESENT CINTAS CORPORATION, Houston, TX

Work with the sales, service, production, and administrative departments to ensure the highest level of satisfaction to our customers. Point of contact for all customer questions and concerns. Responsible for providing prompt problem resolution within customer accounts, primarily by working over the phone with customers and keying information into the AS/400 database system. Also empowered to make independent decisions to assist customers, while working very closely with the Management Team and Service Sales Representatives/Route Drivers to ensure high levels of customer satisfaction at all times. Use of MS Word, Excel, PowerPoint, Intranet/Internet and 10-key

BUSINESS DEVELOPMENT REP/RECEPTIONIST

11/2006 -05/2009 TALISMAN SUZUKI, Houston, TX

Interact with prospects in a positive manner and lead them to our dealership as soon as possible so they can be shown and sold a vehicle. Properly maintaining contact with potential and existing customers informing them on the status of their application. Assist with the sales process by following up with unsold showroom traffic to get customer to return for their final purchase. Filing, Faxing, Xeroxing. Opening, sorting and distributing incoming mail. Answer 100-line (Avaya) phone system transferring incoming calls to correct departments. Greeting customers as they come in for sales appointment and scanning their driver's license using Scanshell 800.

CUSTOMER SERVICE REPRESENTATIVE

8/2004-12/2006 U-HAUL COMPANIES OF AMERICA, Houston, TX

Assist customers with renting U-haul equipment and inputting their documentation on the computer. Handling inbound calls from customers needing information on the process of renting equipment and taking reservations for the rentals. Making outbound calls to customers to inform them about their past due storage payments. Filing documents and daily reports. Responsible for the Opening and Closing of the store and cash drawers also transporting daily bank deposits.

ADMINISTRATIVE ASSISTANT/CUSTOMER SERVICE REPRESENTATIVE

9/1996 - 6/2004 SURFACE MAINTENANCE, Houston, TX

Ability to assess organizational needs and implement administrative procedures. Ability to communicate effectively with customers, management and staff. Work effectively with customers able to identify needs, tactfully answer questions, sell products and services, and solve problems. Responsible for typing memos, reports, invoices; answer busy phones, xeroxing, filing, faxing.

EDUCATION

High School Diploma -- 9/1981 - 5/1984

Kashmere Senior High, Houston, TX

REFERENCES AVAILABLE UPON REQUEST

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