Customer Service Manager
Resume:
James G. Nelson
*** *. ******* ****** 313-***-****
Dearborn, MI 48128 e-mail: **********@*******.***
Experience:
City of Dearborn 6/2013-Present
Dearborn Hills Golf Course
Golf Course Player Executive responsible for multiple assignments including course management of players
Spirit Airlines 10/2013-1/2014
Ramp Agent
Responsible for the management of the aircraft parking of incoming arrivals and pushing of departures within
Spirit Airlines, and Detroit Metropolitan Airport procedures. Management of baggage uploading and
downloading per company policy
Nutro Products Inc. 1/2008- 3/2011
Nutrition Specialist
Responsible for product demonstrations at assigned retail locations to pet owners relating to educating consumers to Nutro Pet Foods. Engaging in face to face interactions to promote features of benefits of the company and specific product lines
Professional Educational Services Group 3/2007-6/2010
Substitute Teacher
Responsible for short term substitute teaching assignments for Dearborn and Dearborn Heights public school
Districts. Authorized by PESG to teach grades K through 12. Tasks involved maintaining class room order and operation in the absence of the teacher and maintain the safety of all assigned students within school guidelines
Friendly Finance Corporation 8/2004-5/2006
Marketing Representative
Developed marketing for over 300 automobile dealers for sub-prime customer financing for the Michigan territory statewide; followed up on dealer performance and company finance. Trained dealers on the finance program, procedures, profitability opportunities, and required results for the company. Developed a niche program that included training on open bankruptcy opportunities well as federal and state banking regulations.
Nuvell Financial Corporation 6/2003-5/2004
Area Sales Manager
The assignment included sales and marketing of sub prime financing programs in conjunction with General Motor Acceptance Corporation to 75 assigned GM dealers. Sales territory included southern Michigan territory.
AmeriCredit Financial Services Inc 5/2002-11/2002
Assistant Area General Manager
Responsible for the operations of the branch relating to all marketing, credit underwriting, and contract funding for assigned dealer territory. Duties included outside marketing to dealers; auto loan application processing; and funding of finance contracts. Supervised credit analysts and administrative personnel that were responsible for funding contracts and back office operations
United Auto Credit Corporation 2/2001-4/2002
Branch Manager
Opened a new branch office covering the Detroit territory. Implemented new business development to the Detroit and Michigan market within franchised and independent used car automobile dealerships including finance and management training. Activities included credit underwriting for auto loans, collecting finance contract payments, and branch operational staff.
Education: Central Michigan University – Mt. Pleasant, Michigan
Bachelor of Science Degree July 1985 Industrial/Organizational Psychology
Computer Knowledge: Microsoft Office Suite, Outlook, and Oracle
Wells Fargo Financial Acceptance 7/2000-12/2000
Senior Buyer
Responsible for the marketing of auto dealers for near and subprime financing opportunities. Coordinated the development of dealership relationships through finance and sales managers for sub-prime transactions within an assigned sales territory.
Ford Motor Credit Company 4/1991-1/2000 Dearborn, MI
Detroit Commercial Lending branch TE– Great Lakes Region
Dealer Account Manager SG5
Managed assigned Ford dealership and Ford Truck Centers for the Michigan and Indiana territory as a finance source. Duties included floor plan administration of inventory, periodic audits, non-vehicle loan transactions that include operational needs, management of dealership rental and lease fleets, mortgages, and service contracts. Management of independent daily rental and lease companies credit lines including financial analysis and determination for future business needs.
Credit Department Supervisor SG5
Supervised five credit analysts on the processing of applications for Ford commercial vehicle dealers.
Reviewed policies and procedures with credit analysts to comply with the company standards and authorization of credit authority.
Evaluated profitability of the portfolio and evaluation of the loan performance
Conducted dealer reviews on predetermined frequency. Conducted training on all aspects of operations including work plans and conducted performance reviews.
Collections/Administrative Department Supervisor SG5
Supervised seven collector and administration company employees. Duties included collection of receivables including delinquent accounts, vehicle recovery, management of repossession agents, and sale of recovered assets. Conducted training on all aspects of operations including work plans and conducted performance reviews. Involved in the management of dealer out of trust resolution including inventory audits and finance collections.
Detroit West Retail branch AE
Dealer Services Credit Analyst – SG4
Reviewed credit applications for assigned Ford and Lincoln Mercury dealerships and monitored dealer performance in relation to floor plan inventory data and provided feed back to finance personnel and management. Consistently met consistent dealer satisfaction survey requirements required by central office
Customer Service Representative Senior – SG4
Supervised four collectors ensuring that the company policies and procedures were followed, conducted the training, oversaw daily performance, and participated with the annual career development of supervised employees. Provided daily feed back to management and supervised employees on the performance of the collections department. Participated in the Ford Motor Company sponsored Credit Drives America program directed to teach local high school students about credit and loans.
Customer Service Representative SG3
Responsible for the collections and customer service of current and delinquent accounts of assigned dealers. Consistently met company assigned requirements on dealer delinquency status. Resolved customer issues and adjustments to loan within the company guidelines. Given the responsibility to manage high maintenance dealer accounts along with assisting other less experienced collectors.
Certifications State of Michigan Real Estate License – Keller Williams Realty Northville Market
Education: Central Michigan University – Mt. Pleasant, Michigan
Bachelor of Science Degree July 1985 Industrial/Organizational Psychology
Computer Knowledge: Microsoft Office Suite, Outlook, and Oracle
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