Customer Service Administrative Assistant

Vanessa Rutigliano

*** ***** ******, ******, *** York 12508

845-***-**** / ************@*****.***

Experience

Camelot Print & Copy Center – Associate April 2015 - Present

Retail & corporate customer print & copy production services

Store financial records

Large format architectural

Customer design services

Shipping services

TechScholar LLC - Account Services Manager November 2014 – March 2015

Administrative assistant to both the President & Vice President. Corp communication coordinator both internally & externally. Supported internal staff of 6 as prime project manager as well as interfaced with core customers and their applications.

Lead project manager

Corporate communications.

Key customer administrator for over 1,500 global users.

Customer content coordination & management

Coordinator & management of PTM & marketing communications

Manage and update company website.

Central point of contact for all corporate email and phone correspondence.

Touch Bionics- Prosthetics/Airbrush Technician May 2013- May 2014

Team member within airbrush department for high-end prosthetics manufacturer.

Experienced with silicone, isopropyl alcohol, and cyclohexane industrial chemicals in a manufacturing environment.

Responsible for quality assurance and reconciliation of corresponding patient records.

The Rutigliano Group- Freelance Graphic Designer and Project Coordinator February 2012- Present

Various program design and projects supporting the Rutigliano Group mission.

Website design and build out.

Artist liaison and support.

Estelle and Alfonso Performing Arts Complex- Administrative Assistant October 2011- May 2013

Front of house responsibilities including;

Students and guests welcoming and requests.

Phone support.

Enrollments and attendance.

Handled tuition payments and books for financials.

Merchandise sales and management

AMIC Supportive Families- Direct Care Counselor June 2010- May 2013

Responsible for the care of adult group with developmental disabilities.

Development of residential living plans including but not limited to;

Activities, meal planning and daily & monthly summaries

Medication administration, physicians’ appointments, first aid/CPR.

DIA: Beacon: Riggio Galleries- Gallery Attendant June 2006- December 2008

Gallery security.

Customer service.

Education

Cazenovia College- Bachelor of Fine Arts- Graphic Design 2008-2009

Pratt Institute 2005-2007

Skills

Customer service

Customer problem resolution

Customer centric

Administrative

Extensive experience with high volume incoming customer communications

Efficient, organized, and very detail oriented.

Experience with small- medium sized business bookkeeping.

Data entry

Microsoft Office Suite.

Conference, events and meeting set up & coordination

Creative

Adobe Suite, including Photoshop, Illustrator, and InDesign.

Specialties include: business cards, brochures, newsletters, and poster designs.

Basic website design.

Social media marketing and general advertising strategies.

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