Customer Service Microsoft Office
Resume:
ERICA D. STROUBLE
Irmo, S.C. *****
Internet E-mail: *************@*****.***
SKILLS
Accounts Receivable Professional
Medical Terminology Experience/ICD-9 CPT Coding
Microsoft Office
Data Entry 13,000KSPH
Typing 50 WPM
Collections/Debt Recovery Experience
Customer Service/Call Center Experience
Medicare/Medicaid Experience
Accounts Payable Experience
Cash Application/Payment Posting Experience
PROFESSIONAL EXPERIENCE
Southeastern Freight Lines
10/14-02/15
Billing Specialist, Lexington, SC
Entered information on to freight bill entry screen, verified information on imaged bill of lading, gathered demographic and financial responsibility information, provided contact and delivery information for driver purposes.
Staples, Inc.
05/14-10/14
Temporary Vendor Matching & Controls Analyst, Columbia, SC
Researched vendor invoices to match invoices to product. Generated several reports daily, and obtained information about vendor replacement PO and shipments. Contacted vendor via email, and requested any open invoice copies for open POs and unpaid shipments. Cleared open PO using invoice reconciliation and adjusting invoice to balance.
Professional Management Enterprises- Staffing Agency,
Assigned to Palmetto GBA, Inc. - Medicare
12/13-4/14
Provider Enrollment Analyst I- Prescreening, Columbia, SC
Reviewed imaged Medicare application for accuracy, responded to credentialing specialists regarding application status. Researched, analyzed, processed provider enrollment applications. Reactivated Medicare PINs within 120 days of deactivation and performed record checks on OIG, SAM, MCS and NPI registry. Attached correspondence to application for further review and processing.
Palmetto GBA, - Medicare Debt Collections, Subsidiary of Blue Cross Blue Shield
11/11-6/13
Accounting Clerk III, Columbia, SC
Contacted providers regarding Medicare overpayments and payments, updated weekly spreadsheets. Contacted accounting personnel in attempt to collect debts owed to Medicare J1 and J11 jurisdiction. Attempted to collect funds on delinquent accounts, assisted with referral of severely delinquent providers to Treasury Department for collection and responded to provider inquiries regarding the origin of overpayments. Provided office managers with customer information to locate overpayments electronically.
Randstad, Inc.,
Assigned to Aflac Insurance Company
09/11-11/11; 09/13-11/13
New Business Analyst, Columbia, SC
Opened new disability, accident, cancer or hospital confinement policies, and reviewed information to define limitations of policy coverage and outgoing policies for quality.
Assigned to Colonial Life Insurance Company
01/11-08/11
Claims Indexer, Columbia, SC
Opened new disability, accident, cancer or hospital confinement claims based on information received. Contacted customers, via incoming and outgoing telephone calls, to request additional information needed. Met and exceeded daily, monthly and weekly goals on a consistent basis. Researched incoming mail to ensure association to the correct claims. Kept record of claims opened and batches completed on a daily and weekly basis. Coded correct ICD-9 diagnosis codes to claims for processing. Reviewed, sorted, appended and associated incoming scanned mail to correct claims if opened.
Southeastern Freight Lines, Inc.
02/08- 09/10
Cash Application Specialist/ Unapplied Credit Backup, Lexington, SC
Prepared, scanned, verified, sorted, prepped, and processed incoming live checks and batched for deposit on a daily basis. Entered freight bill payments on open A/R invoices. Contacted customers, via incoming and outgoing telephone calls, to resolve unapplied credits for freight invoice payments. Researched customers’ account, address and open A/R invoices to ensure timely payment and updates. Posted unapplied funds to daily spreadsheet and updated queue for record-keeping purposes. Provided refunds to customers due to cash application error or as requested. Located and resolved invoices, and completed miscellaneous journal entries to move unapplied credits to respective accounts. Created, completed and distributed month end reports to verify unapplied spreadsheet and unapplied queue.
PROFESSIONAL TRAINING AND EDUCATION
Associates Degree, Business Management, University of Phoenix, November 2013
HITECH Compliance Training, August 2013
Conflict Resolution/ Remaining Composed Under Pressure, June 2012
Customer Service Essentials, March 2008
Compliance Training, May 2005/October 2012
Certificate of Completion, Columbia Healthcare,
High School Diploma, W.J. Keenan High School, 1998
ACCOMPLISHMENTS
Recognition Rewards 2014 (Staples, Inc.)
Cleared and matched $1.2 million dollars in unpaid shipments. (Staples, Inc.)
Team of the Quarter 2012 (Palmetto GBA)
Reduced amount of repeat contact attempts to Medicare Providers for repayment of funds received in error from Medicare. (Palmetto GBA)
Quality Improvement Winner 2012 (Palmetto GBA)
Quality Without Question Recipient 2009 (Southeastern Freight Lines)
A.C.T.I.O.N Nominee 2008 (Southeastern Freight Lines)
STAR Customer Service Winner (Wachovia First Place)
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