Office Customer Service

MARY ANDERSON

** ***** ** *** *-A, Groton, CT ***40 H: 860-***-****

*******************@*****.***

PROFESSIONAL SUMMARY

Hard-working, multi-tasking Executive Assistant with outstanding telephone,

scheduling and documentation skills. Highly organized and meticulous

Administrative Assistant with experience in corporate office settings. Administrative

professional offering excellent communication and computer skills. Meets deadlines

and works with a high level of multicultural awareness and adaptability.

Experienced Office Manager with a strength in managing multiple projects

simultaneously and fostering a cohesive staff.

SKILLS

Microsoft office Microsoft word All Report development

Microsoft skills Critical thinking

Types WPM Meeting minutes

Legal administrative support Physician billing

Project planning Team building

Attention to detail Workers' compensation knowledge

Patient scheduling Fixed assets reporting familiarity

Quality assurance Intuit QuickBooks specialist

Accounts payable specialist MS Office expert

Invoice coding familiarity Word processing

Billing and collections expert Works well under pressure

Invoice and payment transactions QuickBooks proficient

MS Windows proficient Trusted key holder

Quick learner Creative problem solver

Strong client relations Exceptional communication skills

Shipping and receiving professional

Cash flow management

Credit card processing

Multi-line phone talent

WORK HISTORY

Online Advertising Administration, 04/2015 to Current

Johnson's True Value Hardware – Groton, CT

I worked on the shipping of orders Customers have made and that needed to

be shipped out.

I check emails.

and phones to help customers with any problems they might of had.

worked on the online marketing.

Oversaw inventory and office supply purchases.

Negotiated pricing with vendors regarding wholesale billing and marketing

procedures.

Calculated Usual, Customary and Reasonable (UCR) fees.

Office Administrations Clerk, 11/2013 to 01/2015

Child Development Center – Santa Rita, GU

Oversaw daily office operations for staff of 100 employees.

Oversaw inventory and office supply purchases.

Kept organized documentation of prescription refill information for office of

physicians.

Managed executive calendar and coordinated weekly project team

meetings.

Answered and quickly redirected up to 5-10 calls per Min

Created detailed expense reports and requests for capital expenditures.

Ordered and distributed office supplies while adhering to a fixed office budget.

Managed office supplies, vendors, organization and upkeep.

Directed guests and routed deliveries and courier services.

Greeted numerous visitors, including VIPs, vendors and interview candidates.

Lead Sales Associate, 05/2012 to 04/2013

Navy Exchange – Groton Ct

Operated a cash register for cash, check and credit card transactions with

[Number]% accuracy.

Stocked and replenished merchandise according to store merchandising

layouts.

Priced merchandise, stocked shelves and took inventory of supplies.

Cleaned and organized the store, including the checkout desk and displays.

Alerted customers to upcoming sales events and promotions.

Identified potential shoplifters and alerted management.

Completed all point of sale opening and closing procedures, including counting

the contents of the cash register.

Handled all customer relations issues in a gracious manner and in accordance

with company policies.

Welcomed customers into the store and helped them locate items.

Educated customers about the brand to incite excitement about the

company's mission and values.

Shared best practices for sales and customer service with other team members

to help improve the store's efficiency.

Used time efficiently when not serving customers, including folding clothes and

cleaning out fitting rooms.

Verified that all customers received receipts for their purchases.

Personal Care Attendant, 02/2013 to 05/2013

GSIL – Portsmouth, NH

Maintained accurate records of patient care, condition, progress and concerns.

Monitored vital signs, such as blood pressure and pulse.

Tested and recorded blood glucose levels.

Changed sterile dressings.

Assisted patients with bathing, oral hygiene, grooming, feeding and elimination.

Helped patients move in and out of beds, baths, wheelchairs and automobiles.

Cooked appetizing and satisfying meals and snacks.

Scheduled and accompanied clients to medical appointments.

Maintained a clean, healthy and safe environment.

Obtained household supplies and ran daily errands.

Assisted with patient transfer and ambulation.

Performed clerical duties, such as word processing, data entry, answering

phones and filing.

Manager,

K&E Toys

Initiated rollout of new enterprise software solution for sales reporting.

Trained, coached and mentored staff to ensure smooth adoption of new

program.

Implemented innovative programs to increase employee loyalty and reduce

turnover.

Developed and rolled out new policies.

Increased profits by 60% in one year through restructure of business line.

Exceeded company objectives with [results].

Hired and trained [number] of staff.

Oversaw daily office operations for staff of [Number] employees.

Prepared and distributed payroll for staff of [Number] direct reports.

Oversaw inventory and office supply purchases.

EDUCATION

Pharmacy Technician: Pharmacy, 2013

Florida Gulf Coast University - Florida

Coursework in Biology, Chemistry and Physics

Coursework in Pharmaceutical and Healthcare Marketing

Coursework in Pharmacy Technology

Coursework in Human Anatomy and Physiology

Drug-Receptor Interactions seminar

Coursework in Medical Billing and Coding

Business Management, December 2007

North Shore College -

Business Management

High School Diploma: July 2007

Leominster High School - Leominster Mass

Minor in Spanish

Office Administration coursework

Coursework in Business Administration, Communications and Accounting

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