SONYA KING

*** ****** *****

Kimberly. WI *****

920-***-****

acq67y@r.postjobfree.com

OBJECTIVE

I am looking for advancement into a new area of interest while utilizing the skills I have learned over the past 20 years.

EDUCATION & TRAINING

Communications/Theater

University of Tennessee, Martin Tennessee 1983

Certification in the Marketing of Hospitality

Certification in Front Office Procedures

American Hotel & Motel Association, 1991

EXPERIENCE

Alta Resources – October 2013 – August 2015

I take inbound calls from consumers based on 6their overall experience with the products and service. I take about 40 calls a day.

Customer Service Rep

Johnson & Johnson

Inbound call center

West Business – October 2011 – July 2013

I take inbound calls from Business owners that want to apply for a business credit card. I take about 40 calls a day.

Customer Service Rep

Amex division

Inbound call center

Customer Service

Kelly Services – March 2011 – October 2011

I worked in the Home Depot department with Schneider. I handled about 60 calls a day scheduling pick up and deliveries for Home Depot. I dealt with different venders.

Customer Service Rep.

Schneider Trucking Company

Set appointments for pick ups

And deliveries for Home Depot

Customer Service

Kelly Services –January 2011 – March 2011

I worked in the charitable dollar department at Thrivent Choice. I handled about 60 calls a day. People called in to donate, I made sure that the donation went to the right charity.

Customer Service Rep

Thrivent Choice

Inbound call center

Customer Service

Alta Resources – November 2010 – December 2010

I worked in the Kohls credit card division of Alta. I handled about 60 calls a day for people that wanted to pay their credit card bill or change something on their account.

Customer Service Rep

Temporary Job

Inbound call center

Customer Service

Customer Service – October 2009 – November 2010

I worked in the Prescription Drug Department. I would take calls from people that wanted to change their prescription drug insurance. I handled around 40 calls a day.

United Heath Group, Green Bay, WI

Customer Service Rep

Inbound call center

PDP Employer Group Specialist

Customer Service

Guest Service Manager – November 2007 – April 2009

Village Inn On The Lake, Two Rivers, WI

I was in charge of the front desk and all the responsibilities that went with the title. I handled the guests from check in to check out.

Guest Service Manager

Check In/Check Out

Reservations

Accounts Receivable

Accounts Payable

Customer Service

Guest Service Manager – August 2005 – November 2007

I was in charge of the front desk and all the responsibilities that went with the title. I handled the guests from check in to check out.

Best Western Lakefront Hotel, Manitowoc, WI

Guest Service Manager

Check In/Check Out

Reservations

Accounts Receivable

Accounts Payable

Customer Service

Administrative Assistant – January 2003 – August 2005

Brumell Investigations, Jacksonville, Florida

I handled all of the normal office duties along with making sure that the investigators were prepared when in the field.

Administrative Assistant

Accounts Receivable / Accounts Payable

Prepared Journals for AR/AP

Prepared Investigation Reports for Clients

Customer Service

General Manager - March 2000 – September 2003

Motel Six, Anaheim, California

I was responsible for making sure that the managers of each of the motels where up holding their duties. I reported to the Vice President of Motel Six Inc.

Area Manager

Handled all aspects of the Motels.

Accounts Receivable / Accounts Payable

Front Office Operations

Employee Training,

Hiring and firing of Employees

Employee Reviews

Front Office/Sales & Marketing Manager - Jan. 1990 – March 2000

Ivanhoe Beach Resort, Daytona Beach, Florida

I was in charge of the front desk and all the responsibilities that went with the title. I handled the guests from check in to check out.

Guest Service & Marketing Manager

Accounts Receivable / Accounts Payable

Front Office Operations – Reservations, Room Upgrades, Guest VIP’s,

Group Packages, Employee Training, Development and Management

Marketing/Sales involving tour groups such as Worldwide Canadian Tour Group & River Tours of Canada, International Tours and Extended Stay Residents

Assisted with group activity planning

Strong communication skills regarding difficult guest situations

Effective time management skills which is necessary during peak seasons

Front Office Manager - Jan. 1985 – Jan. 1990

Florida Palms, Daytona Beach, Florida

I was in charge of the front desk and all the responsibilities that went with the title. I handled the guests from check in to check out.

Guest Service Manager

Reservations – check in/out, special guest requests, excellent cash handling

Employee hiring, training, reviews, monitoring, motivating and coaching Marketing & Sales, contact calls to groups, prepare hotel information sheets and maps for surrounding areas, follow up with guest post checkout

Effective time management skills which is necessary during peak seasons

Manage and Update Housekeeping and Maintenance records

Night Audit procedures

ACHIEVEMENTS

Sales and Marketing

Received trophy for excellence in culinary menu design

Communication excellence in group and tour negotiations.

Reservations

Sold and upgraded rooms for thirty baseball teams during spring training regarding two month stays which are now repeat customers, booked magazine groups and was mentioned in magazine for hospitality efforts.

Disaster Relief

Organized hotel employees to prepare food baskets for firemen during Florida fires.

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