Customer Service Manager

THOMAS EDWARD REICH

Lakeville, Minnesota

Phone: 952-***-****

***********@*****.***

SUMMARY OF QUALIFICATIONS

Operations Executive with extensive experience improving efficiency and growing organizations. Expert at resolving manufacturing problems using continuous improvement and Lean Manufacturing techniques, including 5S, kaizen, visual factory, pull (kanban) replenishment, set-up reduction, TPM, metrics development, etc. Experience in mechanical and electrical assembly, sheet metal fabrication, painting, machining, plating, and logistics. Responsible for budgeting, capital planning, and developing the long-term vision for Operations.

EXPERIENCE PROFILE

BEL FUSE (via EMERSON divestiture), Waseca, Minnesota 2013-2015

$100M division manufacturing cables and cable connectors

Director of Operations

Brought in by Emerson to turn around dysfunctional plant prior to its sale. Reporting to the division president, responsible for manufacturing at two production facilities with 250 employees and 7 direct reports.

Increased total factory production efficiency by over 10%

Increased on-time to first promise from 84% to 92%.

Implemented KPIs to monitor individual operator performance

Reorganized Operations structure to facilitate improvements

Set new safety record for longest period without lost time accident.

Emerson Electric, Nove Mesto nad Vahom, Slovakia 2007-2013

$150M division manufacturing telecommunication equipment

Director of Operations

Reporting to the division president, responsible for 350 employees, managing customer service, quality, finance, engineering, supply chain, inventory management, and production.

Increased Operating Profits from negative to +10% despite declining GP

Increased on-time to first promise from 75% to 98%.

Reduced inventory by 48%.

Reduced average lead-time by 40%.

Consolidated French and German manufacturing sites into Nove Mesto facility.

Developed young staff into a strong team and mentored their career advancement.

NEWELL-RUBBERMAID, Rockford, IL 2001-2007

$100M division manufacturing decorative cabinet and window hardware

Distribution Manager

Responsible for managing all warehouse, material handling, and transportation activities and 50 warehouse employees.

Consolidated import moves from China to minimize ocean carrier costs.

Worked with customer to reduce packaging costs 40%.

Improved quality of order fulfillment by 50%

Lean Coordinator

Implemented card pull system and visual kanban throughout production site

Reduced stamping machine set-up time by 75%

Developed TPM plan for production equipment

EMERSON ELECTRIC, Columbus, OH 1998-2001

$1B division manufacturing UPS and A/C equipment for computer industry

Lean Business Leader

Responsible for Lean Manufacturing at $1B division with 6 North American facilities

Implemented multi-plant program to introduce Lean manufacturing.

Modified the managerial reporting process to reflect business system rather than departmental objectives.

Analyzed operational capabilities of potential company acquisitions.

Plant Manager, Nove Mesto nad Vahom, Slovakia

Responsible for P/L of $70M in sales and development of recently started manufacturing facility.

Made facility profitable in less than one year.

Improved stamping department efficiency by 30%

Introduced four new and dissimilar products to the production mix.

Managed growth that tripled the size of the factory, to 340 people, in two years.

Introduced procedures to manage purchasing, accounting, and human resources.

Obtained ISO 9002 and UL (quality and product safety) certifications.

PEPSI-COLA COMPANY, Somers, NY 1996-1998

$6B manufacturer of soft drinks

Operations Manager, Manufacturing and Logistics

Responsible for improving the efficiency and 5S of Pepsi facilities.

Implemented Visual Factory, 5S, and kanban manufacturing techniques at 59 bottling and warehouse facilities throughout Pepsi North America system.

Implemented "quick-change" techniques for package changeovers at Hungarian subsidiary, resulting in 50% reduction of line change down time.

Wrote book, issued to all plant managers, setting standard for Lean manufacturing at Pepsi

EDUCATION

Kellogg Graduate School of Management – Northwestern University, Evanston, IL

MBA, Majoring in Operations and Transportation

General Motors Institute, Flint, MI

Bachelor of Science degree majoring in Electrical Engineering

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