Manager Customer Service
Resume:
Millicent Blair Spiva
Roswell, Georgia 30076
*******@*****.***
Education
University of Georgia
Athens, Georgia
Bachelor of Arts in English
May 2002
Young Harris College
Young Harris, Georgia
I attended YHC in lieu of my senior year of high school, completing one year prior to my UGA transfer.
September 1998-May 1999
Work Experience
Lincoln Learning Solutions
Online Curriculum Editor
June-September 2015
I am currently a contract editor for Lincoln Learning Solutions, a national organization based in Pennsylvania. L.L.S. provides classroom teaching aids and instructional tools in multiple disciplines for elementary, middle, and high school students and teachers. As lessons are assigned to me, I edit for content, grammar, punctuation, spelling, etc. and prep them for additional media input prior to each lesson then becoming readily available to schools across the country.
AFTCO
Assistant Coordinator
August 2014-May 2015
I was first hired at AFTCO, a financial transition firm for dentists desiring to buy or sell practices, as an administrative assistant. I was later promoted to the role of assistant coordinator. We are a nationwide company with the home office located in Roswell. We have analysts in every state, and I assisted our two senior coordinators with each transition. This included maintaining records for each analyst in their respective states, monitoring financial records, creating ads for practice opportunities, discussing options with potential clients, promoting our company at tradeshows, and various other duties as the supervisors requested.
Chili’s Grill & Bar
Host/Key Manager
March 2013-August 2014
I began working at Chili’s as a host and was very shortly offered a key position, which essentially translated into being the acting floor manager for those particular shifts. I was also named to the store’s training team. As host, my duties included creating a welcoming environment for all guests and working with my other teammates to ensure that the guest has an amazing experience. As key, I strived to maintain the cleanliness of the store, aid the servers on the computer system when needed, and mingle with the guests to make them feel cared for while in the restaurant. As a trainer, I walked each new host through the necessary corporate guidelines, taught them how to be inviting, and guided them through both the initial and ongoing process of being a confident team member.
The Barrow Journal
Freelance Writer
February 2011-February 2013
Working for The Barrow Journal, an award-winning newspaper, was an honor. I have had the privilege of meeting some of the fascinating, intriguing people of Barrow County and bringing their stories to the public.
Athena Magazine and Athens-Oconee Parent Magazine
Freelance Writer/Editorial Assistant/Managing Editor
February 2007-June 2013
I began freelancing for Athena Magazine in early 2007. In January of 2008, I was hired to assist the current managing editor with the magazine’s editorial content. Shortly after her departure, the publisher asked that I fill this position for both Athena and Athens-Oconee Parent. My responsibilities included overseeing all progress of the editorial content, supervising writers and photographers to ensure that deadlines were met, assigning stories, regularly writing my own articles, finding suitable material to fill text and photo holes, finding fresh and reliable contributors, editing all submitted text, proofing pages before the magazines went to press, and working closely with the publisher and designer to generally uphold the quality of both publications.
University of Georgia Performing Arts Center
Box Office Representative/Assistant Manager
February 2000-October 2007
During my undergraduate studies, I was employed as a student worker in the box office. This position revolved around customer service and assisting patrons with their ticket purchases, as well as performing a multitude of clerical tasks (answering phones, filing, copying, faxing, etc.). Shortly after graduation, I was hired as the assistant manager. My responsibilities were numerous, and they varied with the box office manager’s requests. My main duties included hiring, training, and supervising all box office representatives, managing the daily and monthly financial records, marketing and handling all group sales for the PAC’s events, working with visiting artists on merchandise sales, overseeing season subscriptions sales, and editing press releases for upcoming performances.
Flagpole Magazine
Freelance Writer
February 2001-2008
Beginning in 2001, I worked on and off with Flagpole as a freelance writer. Articles included city, political, and “human interest” stories.
Related Experience
ROI Institute
Freelance Manuscript Editor
January 2011-present (as needed)
ROI is a leading research and consultant organization that works with Fortune 500 companies, the United Nations, universities, and a multitude of other international firms. As my editing services are needed, I work with them on editing reports, studies, and book manuscripts.
DISPATCH Literary Journal
Poetry Editor
2005-2007
As the volunteer poetry editor of DISPATCH, a print and multimedia literary journal, I reviewed submissions, solicited submissions for poetry and accompanying artwork (if any), worked with the editor to coordinate issue launch parties, managed existing social media accounts at the time, and collaborated with authors/poets to encourage publication of full-length manuscripts.
The Corn Creek Review
Editor
Spring 1999
The Corn Creek Review is an annual literary journal published for Young Harris College and the surrounding community. In this role, I was responsible for soliciting, selecting and editing poetry, fiction and art submissions, creating the layout and design of the journal, securing funds for the project, and distributing the completed publication to readers.
Miscellaneous Notes
Knowledgeable of AP guidelines, MLA, Chicago/Turabian writing styles
Proficient in MS Word with experience in other MS Office programs
Poetry has appeared in several journals
Carnegie Hall program notes writer
Competitor in the 1995 National Spelling Bee
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