Customer Service Medical

ALFREDIA D. ADAMS

**** ***** ***** **. **********, GA 30039 678-***-****

*.********@*****.***

OBJECTIVE

To obtain a position in an corporate setting that will allow me to utilize my current medical, technology, leadership and organizational skills while creating a path for growth, development and advancement opportunities. EDUCATION

Kennesaw State University, Kennesaw, Georgia Graduated: December 2013 Bachelor of Science in Exercise Health Science- (Dean’s List) BLS Certified

ACSM Student Member

SKILLS

Excellent time management skills *Ability to complete tasks prior to deadlines *Proven leadership skills in a team environment *Ability to work independently with minimum- no supervision *Medical insurance knowledge *Excellent troubleshooter/ problem solver

*Professional *Excellent customer service skills

Software: Proficient in all Microsoft Office products WORK EXPERIENCE

Assurant Duluth, GA November 2013-

Present

Research Specialist

• properly researched accounts (Hazards & Flood accounts), update accounts

(coverage, deductibles, premiums, carrier and payee codes, and verify policy information

• verify lender placed amounts are accurate (by using a variety of search engines)

• Call insurance agents/companies to verify last known coverage and request policy documents

• work various reports- lender place, escrow change, loan modifications, variance and pre-renewal reports

• report all findings of inaccuracy to managment and client services

• Loan Modifications- Contacted insurance agents to change loan type, disbursed payments and researched a variety of inquiries.

• Accounts Receivable/ Payable

Wellstar @ Kennestone Hospital Marietta, GA August 2013- November 2013

Cardiac Rehab - Exercise Physiologist (Internship)

• Working with 8-10 patients per session developing and monitoring their workloads on exercise equipment

• EKG monitoring of 8-10 people while on exercise equipment

• BP checks before, during and after exercise sessions

• Charting patients charts of any abnormal findings and sending information to their referring physician

• Assisted in group aquatic, yoga and chair exercises

• Observed and assisted with Holter and Event monitors placements and readings

• Educating patients on health related topics, such as BMI, nutrients, CAD, CHF, medical devices and medicines.

• Instructing group resistant, strength and cool down sessions

• Observed Cardiac Cath Lab, Nuclear Stress Testing, surgeries and other aspects of Cardiology

Total Hours: 500

Parc at Duluth Duluth, GA January 2013-

April 2013

SPARHKS Learning Experience

• Worked with older adult population leading them in a variety of group/chair exercises

• Developed group lead aerobic exercises for 5-10 older adults at a time

• Educated patients on healthy living through nutrition, exercising and social activities

Perimeter North Family Center Atlanta, GA January 2006 - August 2011

Payment Posting Specialist/ Medical Biller

• Post payments from insurance companies and patients.

• Account Receivable/ Payable

• Completed payments research, billing, coding, correspondences, collections, insurance adjustments, small balance adjustments, front office check in/out, provider relations, referrals and payments follow-up Physiotherapy Associates Atlanta, GA January 2009- March 2010

Physical Therapy Tech

• Check-in/out, payment posting

• Verified patient insurance benefits and explained benefits to patients

• Patient registration

• Scheduling and assisted Therapist with patients, (aqua therapy and electro- treatments)

Dekalb Medical Center Decatur, GA February 2004 - April 2007

Billing Specialist

• Post payments electronically and manually

• Write-offs, adjustments

• Monthly balances

• Billing

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