Fleet Manager (Maintenance)
Resume:
Kwa’Bena D. Edwards
Brandywine, MD 20613
Phone: 240-***-****
******@*****.***
OBJECTIVE
Seasoned professional with 15 years of experience, seeking a dynamic leadership position in the Fleet Management Field. Experience managing a staff of 40+ employees ranging from full performance level mechanics while servicing and providing preventive maintenance. Directly managed a Fleet of over 200 medium to heavy motorized trucks. Expert ability to conduct financial planning and workforce management which lead to the increase of Repair productivity over 40%.
EDUCATION
University of Maryland University College, Adelphi, MD
Bachelor’s Degree- Business Administration Graduation: Fall 2015
Prince Georges Community College, Largo MD
Associate Degree- Business Administration Graduated: 2007
Lincoln Technical Institute, Columbia, MD
Certificate of Completion for Automotive Tech Completed: 2003
United States Marine Corps Automotive Mechanic Maintenance School Jacksonville, NC
Certificate of Completion for Diesel Maintenance Completed: 1998
PROFESSIONAL EXPERIENCE
PCM SERVICES (JUNE 2014~FEB 2015)
Positions: Fleet Supervisor
Responsibilities
Supervise & manage PCM maintenance team which consists of Lead Mechanic, Secondary Mechanic, and Small Engine Mechanic
Manage complete fleet of PCM vehicles, heavy equipment & small equipment
Plan, evaluate and prioritize work of maintenance team
Assess the load of work, prepare schedules and assign duties and tasks within the shop
Evaluate team capabilities and make recommendations to meet workload demands.
Manage COMAR inspection process
Evaluate and secure required parts and additional outside services as necessary
Manage ARI light duty vehicle maintenance program, system & reports
Manage & Organize shop parts inventory
Implement scheduled vehicle preventative maintenance program
Manage fleet Telogis program
Manage all DOT regulation requirements and reporting
Manage PCM fleet fueling system
Manage Fleet vendors & suppliers
Implement and maintain a shop & maintenance trailer cleanliness program
Manage Daily gate check process (record, prioritize & repair)
Assist with compliance of Storm Water Prevention Plan in yard
Review potential requirements for a late hour or night time mechanic
Assess training requirements and implement training programs for team
Administration
Weekly management, approval & reconciliation of mechanic time sheets & time cards
Establish fleet emergency contact protocol.
Review, approve & code maintenance invoices.
Understand and use American Contractor equipment module
Record & track all vehicle and equipment maintenance activities.
Properly manage the commission & decommission of vehicles and equipment.
Track & notify of misc. shipments delivered to loading dock.
Evaluate, complete and document annual team performances reviews.
Communicate regularly with direct supervisor.
AUTO ZONE (MAY 2012~JUNE2014)
Positions: Commercial Sales Manager
SUPPLY CHAIN MANAGEMENT
Oversee and manage materials, information, and finances as they move throughout the company process from supplier to customer.
Coordinate and integrate supply management within and among companies infrastructure by inventorying supplies regularly.
Maintain inventory levels to ensure products are available when needed.
Maintain customer information in Web database that strengthens our relationship with the customer.
Identify customer needs with product plans, vehicle and service requirements.
Manage AutoZone fleet of vehicles at store by monitoring maintenance updates and scheduling service requirements.
U-HAUL COMPANY (OCTOBER 2002~OCTOBER 2011)
Positions held: Marketing Company President, Repair Shop Manager, Executive Assistant, General Manager, and Mechanic Express Specialist
FLEET MANAGEMENT
Established, prioritized, and communicated specific actions regarding equipment distribution, seasonal vehicle activity, rental rates, marketing programs, promotions and incentive programs.
Advised Shop manager of vehicles needing to be retired from rental fleet due to unsatisfactory performance.
Expert knowledge of vehicle repair and maintenance planning for a fleet of 200+ U-Haul trucks.
Managed equipment utilization at all Center and Dealer locations. Coordinated fleet rotation program to ensure that equipment was utilized to its maximum potential and established a plan to maintain balanced rental equipment inventory.
Coordinated and communicated with the Equipment Recovery Department in Phoenix, AZ and local law enforcement agencies in the recovery of abandoned and not returned equipment.
Inspected incoming work and outgoing vehicles leaving the maintenance cycle within the repair shop.
Gained knowledge and familiarization of warranty procedures and guidelines.
Followed vehicle repair campaigns and special programs exactly; maintained quotas and/or goals.
Assessed vehicles and created a plan of action for removal of damaged trucks and parts.
Analyzed, troubleshoot and diagnosed system failures to determine required maintenance.
Ensured equipment repair was within published repair limits or obtained authorization from the U-Haul Technical center.
Directed parts room to stock repair parts that would not exceed published repair limits prior to beginning such repairs.
Guaranteed that all equipment was repaired with effectiveness and in accordance with established monthly Repair budgets.
Performed safety certifications to ensure quality of work completed for customer satisfaction.
Implemented and administered loss prevention policies and techniques.
Encouraged participation of all shop personnel in the Joint Efforts in Training program to enhance or upgrade mechanical skills.
WORKFORCE MANAGEMENT
Directed day-to-day operations of the U-Haul Company in Baltimore, MD (i.e. implemented operational requirements of the rental fleet and facilities).
Demonstrated excellent oral and written communication skills with an ability to produce clear, logical and concise products.
Lead, managed and directed over 40 employees, evaluated performance, set attainable goals; advised and ensured performance requirements were tracked, reported and met.
Master ability to provide strategic and tactical planning that pertains to personnel policies, regulations, in correspondence with the development and execution of best business practices.
Implemented and coordinated business plans/objectives for each route’s Manager. Plan instructed how to achieve maximum utilization of employee’s time management to prevent poor performance.
Assured that U-Haul staff had a positive working relationship with field personnel to ensure Customer needs were met so that programs and policies were executed.
Directed U-Haul staff and managers in proper use of Company Software and the successful implementation of Daily Checklists to ensure that rental equipment was available for customers.
Maintained and provided guidance on company training and procedures as necessary with all Managers.
Lead monthly meetings with area Managers to discuss business mission and strategies.
EXECUTIVE ADMINISTRATIVE
Provided oversight on various internal/external communication and correspondence for the marketing company.
Proven ability to work abreast with senior officials to build and sustain professional networks.
Revitalized the confidence customers had in U-Haul locations and customer service throughout the company.
Expert ability to develop consensus recommendations by soliciting input from colleagues and peers yet remaining open-minded in order to change opinions on the basis of new information and requirements.
Provided outstanding customer service both internally as well as publicly with conflicting and/or competing organizations.
Enforced EEOC laws, guidelines and regulations with respect to HR
Maintained contact on legal matters with U-Haul Legal department.
Interviewed and hired clerical staff. Evaluated performance and administered discipline as necessary.
Initiated a diverse point of view to Company President in regards to confidential and sensitive issues.
UNITED STATES MARINES CORPS (November 1997 - September 2001)
Position: Diesel Mechanic ~ Jacksonville, NC/Okinawa, Japan
Repaired, replaced, adjusted, modified, and tested diesel engines and devices for 2/3 of all Marine Corps vehicles.
Purchased various replacement parts for the vehicles.
Trained numerous mechanics on maintenance procedures.
Supervised from l0 to 15 trades’ employee at any given time.
Read blueprints and schematics for installations of new equipment and troubleshooting procedures.
Provided leadership in a diverse, fast-paced, multi-task environment and managed competing priorities.
Documented assessment activities that determined if Marines qualified for promotions or related duty assignments.
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