Customer Service Sales

Adam Garcia

**** * ***** ***, **** AZ ***** 480-***-****

********@*****.***

-Summary of Qualifications-

-Experience in customer service

-Ability to work independently or in a team setting

-Fast Learner

-Organized

-Self motivated

-Excellent telephone and people skills.

-Effective leader

- Staff training/development

-Customer service-oriented

-Deadline-Oriented

-Consistently meet goals

- Multi-tasker

-Professional Experience

-Forklift certified

Courier Graphics 11/14-08/15

-Forklift

-Packing

-Press handler

Had to move pallets of the trucks that we get our shipments in to designated areas. Take pallets off shelves and moving the barrels full of ink to there areas. Packed other items so they can be ready to be be sent out. Also helped out in managing the press machine that makes the magazines. My other duty also included in putting the magazines in bundles on the pallets and using the forklift to moved the pallet.

Mega Furniture 09/13 to 11/14 Mesa AZ

-Sales

-Management

-Warehouse/Forklift

My responsibilities as a Salesman were that I had greet customer's who came through the door with a smile and with being excited,asking what they are in the market for. Then I showed them the product they were looking for and then I closed the deal. Product knowledge was a big part of being successful and was something you always had to keep up on,that way if a customer had a question you had an answer. Mega Furniture constantly got new furniture product and was very important keep up on your homework of the product. We as sales people had to meet a specific goal set at different numbers every month on sales. I always exceeded my goal plus more. My goal was to insure customers were given enough knowledge on a product and try to close the deal, making sure customer's left the store knowing what they just purchased was a good buy. Up selling warranties, other product that might go good with the current one they are purchasing, and getting the delivery fee and make it an easy pleasant experience for the customer's. I also had to receive items off the truck with the forklift and move the pallets to right area to keep the warehouse organized for future shipments.

Rent-A-Center 09/09 to 09/13 Phoenix AZ

Managed a store making sure sales and collections where at company standard as well as improving both department's in doing so insuring all my employees where well trained in those department as to where they could run the store with out me present, always recruiting to cover promotion of my employees. Recovering revenues as well as any added revenues. Handled all expenses and or any issues with company vehicles. All inventory and product ordering done twice a week. P&L reports over view followed up with pencil and projections done by the 3rd of every month, Every morning kept track of profit log and all admen responsibilities. Every day executed a team meeting to delegate responsibilities as well as set goals and a plan so we can exceed goals, lead my team to success. Handle any customer issues if one was to rise always assuring the customer was well taken care of,customer service is my number one priority as its a main role of store growth with referral and good word of mouth, Maintained high standards of customer service above all, adopting the attitude of "the customer is always right". Most important part was making sure my store grew in customer's and revenue and with that comes lots of profit growth.

Assistant Manger,

Rent-A-Center, Phoenix AZ, In charge of collection department insuring customers paid on time, if that did not happen having the right conversation I could always find why they couldn’t pay all that was needed was to listen to customers' needs and problems to determine the best solution with always keeping in mind to retain the customer. Promoted the business by going out to flyer door to door as well as B2B. Always maintaining sales goals per week, By exceeding goals that led to my success to promotion to SM at RAC, Also made as needed deliveries to insure they were efficient and on time per customer service. Have multiple achievements and plaques on achieving and exceeding company standard.

-Education-

GED and Diploma,

Mesa community college none graduate due to inherited a new family obligation and responsibilities,

Store Manger Development Program at RAC -8 month's course.

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