Customer Service Sales

Shirin Shamlu (Sheri)

*** ***** **** ** *** Vegas, NV 702-***-**** ************@*****.***

EDUCATION

BA, BUSINESS ADMINISTRATION (2010)

ASHFORD UNIVERSITY,

CLINTON, IOWA

EXPERIENCE

AVENCIA MEDICAL CENTER, MOUNTAIN VIEW HOSPITAL- LAS VEGAS, NEVADA

Marketing/Human Resources/Recruiting and Staffing April 2009 - Present

Responsible for the recruitment and supervision and performance evaluation of clinical, administrative and medical staff.

Program Marketing, increased annual revenue by 40%.

Administrative, clinical, fiscal and human resources including but not limited to Medicaid Case work and Government eligibility program.

Leadership in the setting and achieving of strategic and organizational goals.

WELLS FARGO BANK, Las Vegas, Nevada

Business Specialist and Customer Service/Client Relationship Manager, February 2005 - March 2009

Marketing and selling a diverse line of small business financial products.

Assist with product marketing ideas and maintain detailed knowledge of financial products.

Instruct employees on sales and customer service.

Managing,monitoring and implementing loan pipeline.

Directing staff to maintain profits and loss and redesigning sales approach.

Developing special training methods and training the staff to overcome cross-selling obstacles.

Instructing and creating positive reinforcement through mentorship.

COMPUTER SKILLS

MS Office (Word, Excel, PowerPoint, Access, Outlook).

ADDITIONAL SKILLS

Languages: English, German, Persian, Swedish and some Spanish. Currently taking Spanish courses.

PERSONAL INTERESTS

Studying different languages, Playing the Piano, Skiing, Swimming, Poetry.

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