Customer Service Manager
Resume:
Russell Reed
**** ********, ******** *******, ** 48125
*********@*****.***
OBJECTIVE
A position that will utilize my extensive purchasing management and customer service manager experience.
PROFILE
Employee with significant broad-base experience in purchasing, manufacturing, distribution and retail environments
Results-oriented professional recognized for ability to develop and maintain productive long-term relationships with customers and suppliers.
Project management skills; ability to take charge of a project and bring to a successful close
CAREER HISTORY
Purchasing/Account Manager DisCom International 2011-2015
Troy, Mi.
Main responsibilities include purchasing and entering customer’s daily
requirements to ensure parts are shipped daily according to releases.
Review of all suppliers’ quotes and establishing new contacts based upon price, quality, history, customer service and overall participation of supplier development program.
New program implementation (stages include pre-prototype, prototype, PPAP, production and end of program life). Implementation of engineering changes requested by the customer
Account Manager, Marshall Sales, Inc. 2008-2009
Detroit, Mi.
Main responsibilities include receiving and entering customer’s daily
Requirements.
Implementation of engineering changes requested by the customer
Provide sales support to Outside Sales, Purchasing and customer service.
Senior Account Manager, All State Fastener Corporation 2005-2008
Roseville, MI.
New program implementation (stages include design, pre-prototype, prototype, PPAP, production and end of program life)
Manage accounts totaling $12 Million (Dana Corp., Honeywell, ZF Lemforder and AZ Automotive)
Launch new programs for Dana and Honeywell totaling $5 Million
Generate and process all requests for quotes for the above accounts
Implement point of use program or JIT for Flex-N-Gate Corporation
Input and process all incoming orders to ensure that parts are shipped daily according to releases
Work directly with Purchasing and Materials Management to ensure material flow for all customers are met
Implementation of engineering changes requested by the customer (phase-in and phase-out)
Assist with the resolution of complex Accounts Receivable related issues.
Follow up with the resolution on obsolescence claim at the end of program / part life
Work with All State Fastener supply base to maintain low cost and high quality to ensure and maximize profits
Customer Service Manager, General Fasteners 2002-2005
Livonia, MI
Managed accounts totaling $19 Million; generated new sales opportunities for these accounts
Ensured availability of inventory and on-time delivery of orders; ensured quality of products delivered
Called on accounts to maintain good customer relationships
Supervised and trained staff of seven account executives and account managers
Compiled sales reports for management
Account Manager, General Fasteners 1998-2001
Managed $3.5 Million account servicing Detroit Diesel
Implemented bin stocking program for efficient point of use delivery
Generated $2 Million new business account servicing ZF Batavia
Account Executive, General Fasteners 1995-1998
Managed Cummins Engine account whose sales totaled $17 Million
Implemented innovative fastener management program that consisted of 900 part numbers
Assistant Store Operations Manager, K-Mart Corporation 1979-1995
Livonia, MI
Hired, trained, supervised and evaluated 75+ employees; managed all outside contract workers
Ordered supplies and controlled expenses for $17.5 million store
EDUCATION AND PROFESSIONAL DEVELOPMENT
Allen Park High School Allen Park, MI (Graduated) Courses - General Studies
Operation Management (Develop and refine effective management skills to strengthen the present and build for the future)
Quality Assurance & A2LA Accredited Labs
QS 9000 & ISO 9000 (Complying with today's international quality system standards)
Blueprint Reading & 8D Problem-Solving Steps
Proficient in Microsoft Office and Lotus Notes
REFERENCES
Available upon request
Contact this candidate