Customer Service Manager

Objectives

Obtain the position utilizing the experience and skills gained as a department head.

Experience

Assistant / Shift Manager 7/16/2007 – Present (7yrs Management)

Smile Drive Thru 5430 Glenway Ave, Cincinnati. Ohio 45238

Maintaining and displaying inventory.

General Store maintenance and employee readiness

Daily Operations (Sales, Customer Service, Inventory replenishment)

Inventory reports and Cycle counts

Training of new employees

Department Supervisor 4/16/2005 – 9/25/2 014 (6yrs Management)

Home Depot 6300 Glenway Avenue Cincinnati Ohio 45211

Supervised department staff (hired, trained, assigned work assignments).

Inventory management and control.

Customer service and account management.

Inventory control (made current and replaced damaged shelf labels).

Shipping and receiving (loaded and unloaded shipments. Processed all paper work).

Equipment certifications on Reach Truck, fork lift, electric pallet jack, order picker.

Assistant Manager 4/1/2002 – 4/10/2005 (3yrs Management)

Jersey Mikes 5624 Cheviot Road Cincinnati Ohio 45247

Maintaining and storing inventory.

Preparing work schedules.

General store maintenance.

Daily operations.

United States Navy E-4 Boatsainmate 2/3/1992 – 2/3/1996 (3yrs Management)

Maintenance of aviation gear.

Ship preservation.

Ship’s underway replenishments (food and fuel).

Daily operational tasks as needed.

Skills

Excellent Verbal and Written Communication Skills

Teamwork

Commercial Awareness

Self-Motivation

Flexibility

Time Management

Planning and Organizing

Education

Cincinnati State College, Cincinnati Ohio

Completed 26 Credit Hours toward Architectural Engineering Degree.

United States Navy

Full Time Active Duty.

Obtained 13 Credit Hours in General Studies.

Diploma in General High School Studies.

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