Supply Chain Customer Service

Marc Lopez

**********@**.*** 832-***-****

Objective: Seeking an entry-level Business Analyst/Business Systems Analyst position with a highly reputable company where I may leverage my knowledge of both technological and business-related processes to improve and accomplish the strategic goals of the company, while also utilizing an environment of continual learning and education towards professional improvement.

TECHNICAL SKILLS:

Review and troubleshoot software and hardware issues

Provide support via telephone, email, chat or web requests

Solve problems systematically and effectively

Analyze customers’ needs then interpreted into application and operational requirements

Maintain technical data reports

Receive input from stakeholders, assess situation and select a course of action

Quick to learn new technologies

Plan scope of project, direct resources, handle requests, and keep everyone within allotted time constraints

Extensive PC and peripheral devices experience

Able to negotiate and persuade the goals when acting as a liaison for IT and the business units

Professional Experience

ESSILOR OF AMERICAN, LTD.: January 2015 – May 2015

Supply Chain Analyst

Established goals and action plans to support customer demand, inventory plans, and manufacturing constraints to ensure SKU balancing:

Placed requirements to plants (Philippines) by placing purchase orders through Oracle R12

Tracked distribution of shipments to calculate arrival of inventory by means of pivot tables with MS Excel and Expeditors web tool

Ensured service level agreements to sales and inventory stocking levels by optimizing product mix by using the Distribution Key Product web tool

Analyzed the impact to inventory and fill rate for special customer demand using spreadsheets with MS Excel

Evaluate and review forecast and sales variances with Channel Managers to understand risks to inventory to achieve: Fill Rate Objectives, Product Mix vs Plan, Forecasting, Inventory Levels & Safety Stock vs Plan, Distribution Tracking, and monitored essential KPI’s to execute corrective actions

Under Armour: June 2014 – November 2014

Brand Representative

Identified opportunities for improvement using various reporting analyses and implemented solutions accordingly using spreadsheets with MS Excel

Achieved sales goals of 34% consistently in assigned store leveraging my customer service skills by upselling the point of sale and track them in MS Excel

Hns: March 2011- August 2012

Systems Analyst

Supported Windows 7 and 8, Apple products, Microsoft Office Suite, and disaster recovery solutions

Provided technical support at the network level: WAN and LAN connectivity, firewalls, and security

Provided applications support, including: installing, configuring, and troubleshooting applications and third party line of business applications such as MS Office, Key Access, and website tools

Provided remote access solution support: examples include, VPN and terminal services, OWA, and remote web workplace

Deployed and supported wireless devices (iPhone & iPad), printers and scanners and applied break fixes as needed

Supported Windows Active Directory

Supported wireless devices: iPhones, iPads, and Blackberry

Asurion:

Business Systems Analyst October 2007 – February 2011

Worked with Configuration Management teams to ensure all source code was maintained with versioning control

Ensured resources were available prior to providing deadline dates. Negotiated dates with business as needed

Managed overnight outage calls for the implementation team and for business validation.

Technical Support Analyst March 2004 – October 2007

Monitored the remote management system alerts and notifications, and respond accordingly through service tickets

Performed new desktop & laptop configuration, setup and deployment

Troubleshoot & resolved internal web based applications & tools

Supported Windows 7 & 8

Supported Windows Active Directory

Universal Computer Systems, Inc. (Reynolds & Reynolds):

Software Consultant April 2002 - February 2004

Assessed business processes and provided software solutions and other recommendations based on the assessments

Integrated Parts Inventory Control software with automotive dealerships’ processes

Conducted on-site end-user training sessions with dealership personnel, emphasizing process controls and system configurations.

Learned the proprietary software by testing and making modifications to ensure high quality software product

Lead Technician June 1999 - March 2002

Build rapport with the controller and owner of the automotive dealership to be given all access to installation areas

Designed, coordinated, and implemented the end-user hardware configuration with the hardware installation team

Worked closely with server and network administrators to maintain user policies to ensure proper rights for users on the network

Provided reports and routine communications to the IT manager and other administration stakeholders

Hardware Technician June 1998 - May 1999

Set up computer hardware (servers, terminals, ran/configure to cable wire specifications, printers) in the automotive dealerships

Worked in a team environment

Traveled extensively in the U.S., Mexico, Chile and Argentina

Worked in a team environment

United States Marine Corps Reserves: June 1990-July 1996

0311: Basic Infantry Rifleman – Corporal (E-4)

Education & CERTIFICATIONS

University of Houston:

C.T. Bauer College of Business

Bachelor of Business Administration in Supply Chain Management, May 2014

SAP Competitive Simulation Spring 2014

Managed the cash-to-cash cycle through Enterprise Resource Planning Software (SAP)

Evaluated data from SAP and created reports to support decision making

SAP modules: Sales, Procurement, Inventory Management and Product Planning

ITIL v3 Foundations - Certified

Professional Affiliations

Member of the Institute of Supply Management (ISM) Bauer Student Organization

Member of American Production & Inventory Control Society (APICS) in the Houston local chapter – Editor in Chief for the newsletter - Volunteer

Languages

Fluent in Spanish

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