Customer Service Microsoft Office

Porche Shannon Kindle

*** *. ***** **** *****, CA 90805

********@*****.*** 562-***-****

Technical Summary:

Any brand PC, Microsoft Office (Word, Excel, Outlook), Adobe (Flash), printers, fax machines, lotus notes and Oracle, MSP, Fastrieve, Fidelity, Speedpay,

Professional Experience:

Sutherland Global; Re-disclosure Analyst, Houston, TX 4/2015-7/31/2015

•Determine if/when the changes should be re-disclosed to the client

•Verify if all fee and loan term changes are a valid change of circumstance per the Good Faith Estimate

•Perform research to determine all fees enclosed in the Good faith estimate are accurate and in compliance with RESPA

•Work Independently

•Maintain high level of accuracy

•Make sure documents sent to client are within compliance guidelines

JP Morgan Chase; Jr. Loan Processor, Ownership Collector III, Irvine, CA 3/2010-11/2013

•Received 120 inbound and outbound calls per day

•Completed monthly training to stay in compliance with lenders and state laws

•Worked directly with Loan officer to ensure all loan documents were complete

•Reviewed and audited files ready to be released to validation

•Reviewed credit report for Fraud, escalated findings accordingly

•Respond to escalated matters and resolve issues to allow file to proceed

•Updated and maintained Sharepoint site with all findings in audits

•Negotiate immediate payments, promises to pay and payment plans daily

•Cure loans 0-120+ delinquency

•Provide customer service for loans in various stages of delinquency, from current to foreclosure including jumbo and high risk loans

•Servicing variety of investors ranging from EMC, Bear stearns, Wells Fargo, Fannie mae and Freddie mac, HUD, FHA, VA loans, and Discharged Chapter 7 bankruptcy loans

•Calculating manual payment plans based on investor guidelines and the borrower's cash flow including down payments requirements and the length of the term

•Responsible to determine any customer's disputes regarding escrow advances, shortages and recoverable fees included in their loan

Assurant Specialty Property; Hazard Insurance Specialist II, Santa Ana, CA from 1/2006-1/2010

•First point of contact between the insurance company and customer

•Performed loss draft and property damage requirements including; processing checks, processing documents, ordering and reviewing property inspections, working loss draft queues and evaluating exceptions

•Handled escalated phone calls for loss draft issues

•Provided assistance as needed to meet client requirements

•Researched items received via fax, reports, task/client referrals, emails and correspondents

•Attended online and on the job training

•M.A.G.I.C training

•Promoted to escalation supervisor

•Completed 120-150 inbound calls per day

•Provided excellent customer service daily

Helpmates, Support Associate, Irvine, CA 1/2005-1/2006

•Logged check data for Hazard Insurance claims

•Mail room assistance, sorting, creating labels

•Process handling hazard insurance checks

•Worked on a variety of key assignments

Professional Development

FHA Processing* Privacy Awareness Service Members Civil Relief Act Awareness *Super Streamline HARP Acquisition * The 5 C’s of Credit

Code of Conduct * Collateral Basic in Mortgage Banking*Fraud Prevention and Awareness * Home Mortgage Disclosure Act (HMDA) * Anti-Money Laundering* Signers & Preparer

Additional Achievements

Selected to assist with special project (auditing). Received Top Performer from management in Loss Mitigation 2010. Received Best in Quality from management 2010-2011.

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