Customer Service Machine Operator

HIEU T. NGUYEN

Houston, TX *****

Cell: 832-***-****

************@*****.***

Summary of Qualifications

Proven leadership and managerial skills.

Goal oriented.

Strong analytical and organizational skills.

Excellent interpersonal skills, phone manner, and office etiquette.

Exceptional ability to multi-task.

Excellent customer service skills.

Completes requests in a timely, accurate, and efficient manner.

Profound communication skills.

Organized and able to control job responsibilities, particularly the accuracy and productivity related to work flow.

In-depth ability to multi-task and manage multiple projects in fast paced environment.

Detail oriented with excellent problem solving and follow-up skills.

Strong interpersonal skills; remarkable ability to achieve results through team leadership.

Excellent time management skill - knowing how long a subject will take to be made-up and working quickly and accurately in time-pressured conditions.

Open to new ideas and always seeking ways to stand out from the crowd.

Sales Chain and Works Chain Program

Certified Counterfeit Inspector

Operate sit down forklift

Software Proficiencies

Typing: 63 WPM.

Microsoft Office: Excel, PowerPoint, Outlook, and Words

Professional Experience

LeeCo Spring International February 2015 – Present

Inventory Control Clerk

Compiles and maintains records of quantity, type, and value of material, equipment, merchandise, or supplies stocked in establishment: Counts material, equipment, merchandise, or supplies in stock and posts totals to inventory records, manually or using computer.

Operate Forklift to move materials around warehouse.

South Texas Bolt and Fasteners November 2014- February 2014

Production support

Generates Purchase Order for material being sent out for coating.

Maintain document control on all Purchase order that is being sent out/in.

Communicate with sales rep and vendor on sale orders

Pull orders

Moving materials with forklift

GE: Energy and Gas August 2014 – November 2014

Machine Operator

Set up machines at the beginning of the shift to ensure proper working order

Perform testing procedures to ensure that machines work optimally during the production procedures

Maintain and clean machines before and after each shift

Feed information akin to speed, shapes, and sizes through the machine set up box

Place parts in semi automated machines

Calibrate machines at the beginning of each shift

Recalibrate at end of each shift

Monitor machines during procedure to ensure optimum running

Troubleshoot problems during machine operation

Perform random tests to ensure accuracy

Perform safety checks on machines

Ensure that machines are producing quality products by managing periodic checks on output

Ensure stocks of needed materials are ready and available at all times

Create and maintain activities logs

Provide relevant information regarding progress to supervisor.

Smith and Associates June 2013- August 2014

Shipping and Receiving Specialist

Receives and unloads freight both manually or with pallet jacks; checks for damaged goods; verifies quantity and quality of order; verifies items received with purchase order; wraps, packages, and ships supplies; delivers and retrieves supplies to and from work or storage areas; tags and issues supplies; stocks shelves and rotates inventory; may receive, store, and ship flammable, explosive or caustic and hazardous material

United States Army May 2006 – August 2012

Unit Supply Specialist

Received, inspect, inventory, load/unload, store, issue and deliver supplies and equipment.

Maintain automated supply system for accounting of organizational and installation supplies and equipment

Issue and receive small arms. Secure and control weapons and ammunition in security areas

Schedule and perform preventive and organizational maintenance on weapons

Operate unit level computers

United States Army June 2009 – August 2012 Supply Sergeant (Supervisor):

Receiving Items: received merchandise needed for the unit's day to day operations IE paper, pen, pencils, staple, copying paper, and other office supplies. Unload and unload trucks or trailer where the items were transported by either hands or forklift or jack pallet. Inspects the items for any deficiencies or defects. If discrepancies exist, the supply sergeant will work with the vendor to reconcile them before military funding is disbursed. Items will be counted and sorted in preparation for distribution or storage. Counts will be verified against requisitions to ensure the proper product and the quantity ordered was received.

Issuing Items: Issued of equipment is central role. This will be done on official Department of the Army forms IE DA 2062, DA 3161, or DA 2765 which supply personnel will prepare either by hand or on a computer. The forms, also known as hand receipts, will contain the name of the person to whom the equipment is issued, national stock number, description, unit of issue and quantity. This document will be signed and dated by the person receiving the equipment. A copy will be placed in the files for accountability purposes and another copy given to the person receiving the equipment. The hand receipt will be destroyed when the equipment is returned to the unit.

Inventorying Items: Responsible for conducting inventories. These may be change-of-command inventories conducted when a new officer assumes command of the unit. Inventories may also be quarterly, monthly or semi-annual. "Sensitive items" inventories will also be conducted under the direction of the Unit Supply Sergeant. These are inventories of weapons and other high-dollar equipment that is usually stored in a weapons vault. Sensitive item inventories will be conducted by serial number with any discrepancies being reported immediately to higher headquarters. Supply personnel will occasionally be required to inventory personal belongings such as in the case of deserters or soldiers who are absent without leave.

Maintenance of equipment’s: Performed preventative maintenance checks and services on military vehicles IE HUMVEE, Trailers, Bucket Loader, Dozer and ECT. Conducted check the exterior of the vehicle, tires, mirrors, windshield wipers, seat belts, and fluids, and also check to make sure all lights and signals are working properly. Is responsible for routine maintenance on all weapons stored in the weapons vault. Inspect these weapons when they are being turned in to make sure they have been properly cleaned. Supply sergeants will schedule maintenance with an outside agency for major repairs to weapons, vehicles or other specialized equipment.

GPC (Government Purchase Card) holder: checked mandatory sources of supply prior to initiating purchases. Maintaining consistency with policies and procedures

For the Government Purchase Card Program. Obtaining approvals, if required, prior to making a purchase. Keep purchased within the single purchase and monthly purchase limit. Informing the merchant that billing cannot occur until the item(s) are shipped and/or delivered. Ensuring that the statement of account is completed, and forwarded to the Approving/Certifying Official along with all backup documentation to allow timely certification of the billing statement. Notifying of their APCs before they leave and disposal of their GPC in accordance with local procedures.

EDUCATION and CERTIFICATES

Continuing Education, Associates of Arts, 54 Credits, Houston Community College, Houston, TX (January 2013- Present)

Continuing Education, Bachelor in Supply Chain Management, 21 Credits, Ashford University, Clinton IA (October 2011- June 2012)

Associates in General Studies, 15 credits, Lone Star North Harris Community College, Houston, TX (September 2004- May 2006)

High School Diploma, Aldine Sr. High, Houston, TX (June 2004)

Certificate, Warrior Leader Course, Commandant List, 3 weeks, Fort Bliss, TX, 2011

Certificate, Property Book Unit System Enhancement Course, 40hrs, Fort Campbell, KY, 2008

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