Customer Service Medical
Resume:
Bralea Wales
Clovis Ca *****
*********@*****.***
E D U C A T I O N
Institute of Technology
Clovis Ca 93612
License # 46553
Objective:
Seeking to obtain a responsible position as phlebotomist in a facility where my knowledge and experience can be utilized as well as enhanced. Patients at your facility will be treated with the utmost respect and care. Passionate and Focused Phlebotomist driven to be successful in a position that will allow me to demonstrate the skills I have acquired; combined with being a team player and professionalism to enhance your facility.
S K I LLS
•Phlebotomist: Heal sticks, Venipuncture, Patient Care.
•Data Entry Clerk: Registry of new patients and update of concurrent patients.
•Retail Sales Associate: Cash handling, customer service, stocking and pricing, returns,
•Computer: Windows, Word, Power Point, Excel,
•CPR certified: 2013 to current.
•Phlebotomist backed by over five years of experience within hospital and blood-bank settings.
•Skillful and precise in performing venipunctures and capillary punctures; collecting, preparing and storing blood samples; and verifying medical records.
•Possess excellent patient-relations skills – known for having a gentle touch and the ability to alleviate patient anxieties.
•Key Competencies
•Venipuncture & Capillary Puncture
•Blood Collection & Handling Safety
•Medical Records Review
•Blood Specimen Storage
•Patient & Donor Care
•Quality Assurance & Controls
E X P E R I E N C E
Quest Diagnostic
255 W. Bullard Ave
Clovis, Ca 93611
06-08-2015 - 08-08-2015
Position Held: phlebotomist Tech
•Follow infection-control and safety procedures in carrying out daily phlebotomy functions.
•Prepare blood-collecting equipment, draw blood, and safely store and transport samples.
•Build trust and minimize patient discomfort during phlebotomy procedures while efficiently collecting blood specimens.
•Performed phlebotomy functions within blood donor center as well as mobile blood-bank units.
•Eased donors’ stress and made the experience as comfortable as possible, which attracted a steady stream of repeat donors.
•Demonstrated telephone techniques
•Document patient care
•Compose professional business letters
•Organize patient’s medical records
•Used office hardware & software to maintain
•Used internet to access info. related to medical office
Saint Agnes Medical Center
1303 E. Herndon Ave
Fresno, CA 93720
11-2013 - 03-27-2015
Position Held: Phlebotomist Tech
•Obtain blood samples for medical testing and transfusion through venipuncture or capillary puncture.
•Follow infection-control and safety procedures in carrying out daily phlebotomy functions.
•Prepare blood-collecting equipment, draw blood, and safely store and transport samples.
•Build trust and minimize patient discomfort during phlebotomy procedures while efficiently collecting blood specimens.
•Performed phlebotomy functions within blood donor center as well as mobile blood-bank units.
•Eased donors’ stress and made the experience as comfortable as possible, which attracted a steady stream of repeat donors.
•Demonstrated telephone techniques
•Document patient care
•Compose professional business letters
•Organize patient’s medical records
•Used office hardware & software to maintain
•Used internet to access info. related to medical office
•Verify eligibility for managed care setting
Diagnostic Lab & Radiology
1281 E. Alluvial 116
Fresno Ca 93720
02/2011-11/2013
Position Held: Phlebotomist Tech.
Summary of Qualifications:
Outstanding customer communication skills.
Excellent leadership skills.
Ability to provide nursing services such as medications and injections to patients.
Proficiency in blood collection by venipuncture and capillary technique from patients of all age groups, urine drug screen collections, paternity collections, breath/saliva, alcohol testing, etc.
Comprehensive understanding of compliance and safety.
Central California Blood Bank
4343 W. Herndon Ave
Fresno Ca, 93722
02/2007-03/2010
Position Held: Phlebotomist Tech.
•Performed venipunctures and skin punctures to obtain a blood sample for laboratory testing.
•Prepared and organized of patient specimens for testing.
•Collected urine drug screen specimens.
•Delivered blood samples to various departments as required.
•Carefully followed all safety procedures during phlebotomy work.
•Handled phone calls from patients and doctors for scheduling appointments.
•Performed laboratory computer operations.
Target
7600 N. Blackstone Ave
Fresno Ca, 93720
10/10-11/12
Position Held: Cashier/stocker
KEY ACCOMPLISHMENTS
• Fulfilled the company’s defined customer experience by maintaining a friendly and customer focused approach Promoted organization’s programs such as warranty sales, score-card, and private label credit card alike
•Provided timely and appreciable customer service, increased revenue by 30%
•Changed cash register handling process which increased efficiency by 20%
•Maintained and imparted knowledge of cashiering procedures
•Kept work area clean by utilizing appropriate cleaning standards
•Managed, counted, verified, and reconciled daily sales which reduced losses
•Greet customers as they arrive and direct them to merchandise they need
•Assist customers with buying decisions when required
•Operate cash register and adding machine in order to manage cash for sold items
•Calculate discounts as appropriate
•Tag items for price and expiry date
•Stock items when required
•Balance all transaction at the end of the day for cash reconciliation
References furnished upon request
Contact this candidate