Customer Service Assistant

Sharon R. DeTillio

Contact

Tel : 440-***-**** Cell: 440-***-****

e-mail: *********@*******.***

Address

*** ****** ***** *****, *******, OH 44001

Professional Summary

Experienced Office Assistant and enthusiastic self-starter with strong secretarial and communications skills. Proven professional achiever that possesses distinctive clerical, customer service, and computer capabilities required to assist executives and the organization to achieve its mission.

Computer Skills

Proficient with a vast array of Microsoft products, including:

MS Word

MS Excel

MS PowerPoint

Adobe Pagemaker

Adobe InDesign

Photoshop

Acrobat

Access

Visio

QuickBooks

MS Outlook

Internet Explorer

Office Skills

Able to type 45 WPM

Able to use Office Equipment

Basic Accounting

Receptionist

Data Entry

Customer Service

Telephone Handling

Filing

Scheduling

Dependable

Detail-Oriented

Organized

Work Experience

Kendal at Home – Office Manager

Drafted and distributed correspondence and transcribed board minutes

Handled bookkeeping, reconciling and managing cash for 150 accounts

Tracked and processed company donations

Retrieved client’s medical records for doctor’s review

Acted as Receptionist and oversaw day to day office operations

1/2015 – 5/2015

Equity Trust Company

2003 - 2014

Operation Associate II (6 months)

Maintained 40,000 client’s personal documents for funding their custodial IRAs

Executive Assistant (CEO, President and 2 Vice Presidents) (10.5 years)

Established work procedures and schedules to preserve effective business practices

Maintained travel calendars, flights, and managed all travel details and arrangements

Filed securely all confidential documents, typed correspondents, and produced business reports

Created PowerPoint presentations for quarterly and year-end communication programs

Researched, wrote, and distributed a daily communication newsletter

Receptionist - answered telephones, took messages or transferred calls to appropriate party

Planned and carried out 4+ corporate functions that supported community wide organizations

Conducted 6 internal staff activity programs to boost morale

Selected apparel vendor, collected apparel orders, from a possible 500 employee, and placed and priced orders with 100% accuracy

Assisted Human Resources with filing of confidential documents, maintained communication bulletin boards and monitored possible safety issues within the building

Education

Associate of Applied Business majoring in Merchandising and Marketing

Lorain County Community College, Elyria, Ohio

Completed On-the-Job Training Classes with Equity Trust Company that included:

Anti-Money Laundering Act, Harassment in the Workplace, Paychex – Time Management

Contact this candidate