Maintenance Manager
Resume:
Stephana Sampson
*******@*****.*********:*******@*****.***
Experience:
October 2014- Present Cabarrus County Social Services
Income Maintenance Worker I
Interviewed individual’s that are applying for Food and Nutrition Benefits and Medicaid.
Took applications in NCFAST and updated information in Compass Pilot.
Processed MAGI applications.
Pull queues from Compass Appointments.
Gather all information for caseworkers to determine if clients are eligible for emergency services.
Researched cases to make sure client did not have an open case in another county or state.
Did MAGI budgets for family and children.
Pulled client’s recertification’s on application from Compass and verify if any changes have been made since the last recertification 6 months ago and processed those cases.
Made any changes to client’s case as needed (ex. Employment, member to household, change in income, change of address, etc.)
Made sure the amount of benefits the client is supposed to be receiving matches up to your trail budget against NCFAST.
January 2014-May 2014 Union County Social Services
Income Maintenance Worker I
Interviewed individual’s that are applying for Food and Nutrition Benefits and Medicaid.
Took applications in NCFAST and updated information in Compass Pilot.
Processed MAGI applications.
Pull queues from Compass Appointments.
Gather all information for caseworkers to determine if clients are eligible for emergency services.
Researched cases to make sure client did not have an open case in another county or state.
Did MAGI budgets for family and children.
Pulled client’s recertification’s on application from Compass and verify if any changes have been made since the last recertification 6 months ago and processed those cases.
Made any changes to client’s case as needed (ex. Employment, member to household, change in income, change of address, etc.)
Made sure the amount of benefits the client is supposed to be receiving matches up to your trail budget against NCFAST.
January 2013-January 2014 Mecklenburg County Social Services
Income Maintenance Worker I
Interviewed individual’s that are applying for Food and Nutrition Benefits and Medicaid.
Took applications in NCFAST and updated information in Compass Pilot.
Processed MAGI applications.
Pull queues from Compass Appointments.
Gather all information for caseworkers to determine if clients are eligible for emergency services.
Researched cases to make sure client did not have an open case in another county or state.
Did MAGI budgets for family and children.
Pulled client’s recertification’s on application from Compass and verify if any changes have been made since the last recertification 6 months ago and processed those cases.
Made any changes to client’s case as needed (ex. Employment, member to household, change in income, change of address, etc.)
Made sure the amount of benefits the client is supposed to be receiving matches up to your trail budget against NCFAST.
April 2012-August 2012 AME Inc.
Office Assistant for Garage
Collected and entered daily time sheets for operators and mechanics.
Assigned work orders to mechanics.
Filed payables, work orders, driver vehicle inspection reports, annual vehicle inspection reports, fuel reports, copies of registrations/stickers.
Logged on the DOT report anytime mechanics turn in DOT paper for trucks, trailers and cranes.
Kept up with Tax Notices on a log for trucks, cranes and vehicles.
Kept a daily Navtrack log for trucks, cranes, vehicles as to where they have been and how long they were.
Ran a monthly report on Timesheets, Work orders, PO log, and Fuel log.
Kept oil, fuel and air filters stocked, inventory them once a week.
Sept.2011- Jan.2012 Bank of America
Data Entry Operator I
Entered alphanumeric data from a variety of sources including paper based, electronic and phone.
Corrected errors according to standard procedures for HUD1.
Contacted settlement agents for correct email address.
Sent email's to settlement agent's to correct HUD’s that require a refund on a customer's loan.
Dec.2007-Jan.2011 Smiley Construction
Office Manager
Answered phones, responded to emails and voicemails from customers.
Coordinated meetings, calendars, and travel arrangements.
Emailed bids and contracts to customers for the projects being done on their homes.
Called or emailed customers to book appointments and answer any questions or concerns that they may have.
Ordered office supplies, kept up with pay roll and did the ads for the company.
Sept.2001-Dec.2007 Wells Fargo Home Mortgage
Analyst/Processor III
Generated reports using databases queries and spreadsheets for different departments within the department.
Generated and analyzed reports using database queries through Daisy and spreadsheets to see how we could improve our production throughout the department.
Generated daily reports and monthly production reports on our employees and custodians.
Worked with our file room to get the unnecessary documents that were not needed back to the custodians.
Checked in document packages from our custodians.
Sorted packages from custodians to get them ready to be checked in and sent to imaging.
Analyzed any reports from attorneys, custodians and management to see what could be improved for unnecessary ordering of documents.
Ordered documents from our custodians for foreclosure and bankruptcy issues.
Inventoried documents on the shelf to make sure the correct documents were in the correct folder.
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