Customer Service Human Resource

Location:

Birmingham, AL

Posted:

August 11, 2015

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Resume:

Professional Summary

Education

Skills

Work History

SIDNIE CUNNINGHAM

**** **** ** *, **********, AL 35404 (C) 205-***-**** ****************@*****.*** Detail-oriented HR Associate with excellent analytical skills and experience with benefits and payroll administration. Organized HR Associate possessing strong interpersonal skills. Creates business partnerships and builds trust with managers and employees to create a positive work environment. High School Diploma: May 2009

Paul W.Bryant High School - Cottondale, AL

Graduated with Advanced Diploma and High Honors.

Records maintenance

Training programs development

Statistical reporting

Payroll administrator

Up-to-date Tax Tech Certification and Insurance

in state of Alabama

Excellent work ethic

Federal/State tax preparation

Exceptional communication skills

Quick learner

Shift Leader 11/2006 to 08/2009

Mcdonald's – Tuscaloosa, AL

Demonstrated integrity and honesty while interacting with guests, team members and managers. Cross-trained and coordinated scheduling with team members to ensure seamless service. Handled currency and credit transactions quickly and accurately. Performed all position responsibilities accurately and in a timely manner. Communicated openly and honestly with the management team during each shift to ensure it ran smoothly.

Promptly and empathetically handled guest concerns and complaints. Human Resource Associate 09/2009 to 05/2011

Auburn University at Montgomery – Montgomery, AL

Explained employee compensation, benefits, schedules, working conditions and promotion opportunities.

Entered personnel and subcontractor data into a central database. Gathered personnel records from all employees from each department. Sent notices to employees and subcontractors regarding expiring documentation. Reviewed human resource paperwork for accuracy and completeness by verifying, collecting and correcting additional data.

Educated and advised employees on group health plans, voluntary benefits and 401(k) retirement plans.

Conducted background checks on candidates by obtaining information from law enforcement officials, previous employers and references.

Supported human resources staff with new hire orientations and monthly departmental meetings. Customer Service Representative/Tax Preparer 09/2011 to Current World Finance Tax and Loan Corporation – Tuscaloosa, AL References

Answered an average of 80calls per day by addressing customer inquiries, solving problems and providing new product information.

Earned management trust by serving as key holder, responsibly opening and closing store. Handled daily heavy flow of paperwork.

Recommended loan approvals and denials based on customer loan application reviews. Politely assisted customers in person and via telephone. Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.

Set up and explained new membership contracts.

Prepared and Filed Federal and State tax returns.

Trained new employees.

Maintain a positive work environment.

Maintained end-of the week time sheets.

Tyrone Prothro

Sales Supervisor-Coca-Cola Company

1634 Southern Gardens Drive

Tuscaloosa, AL 35404

205-***-****

Shawn Smith

Engineer-Mercedes Benz/Youth Development Supervisor-Elbethel Baptist Church 15975 Stone Ridge Parkway