Manager Customer Service

RESUME

HORACIO PEPA

Email: *-****@*******.***

**** ******* **., ***** *****,Fl.

WORK EXPERIENCE :

Feb 2014- Jul 2015 The Frog Crown, Coffee Shop

Barista/Assistant Manager

SoHo, New York, N.Y.

Apr 2010-Dec 2013 Nelly s Corner Pizza Restaurant

Counter Attendant,Coffee maker, Sandwich maker

Jamaica, Queens, Long Island, New York

Apr 2008 – Mar 2010 Little Frankies Italian Restaurant

7 Whitehall Street, SW1A 2DD, London, England

Barista- Assistant Manager

Jul 2006-Feb 2008 Panetone Coffee Shop, London, England

Shouthamton row 4, Next to Holborn Station

As,Manager (Sandwich maker)-(Coffee maker cashier)

Feb 2004-May 2006 Cafetería Restaurante Limas, Madrid, Spain

Counterperson-Sandwich maker-Coffeemaker

Sept 2002- Dec 2003 Blimpie Base Corp., NYC

15th Murray St., WTC

Sandwich maker-Counterperson-As. Manager

Feb 2001 – Jun 2002 Blimpie Base Corp., NYC

14st. and 1st. Av., New York, USA

Sandwich maker-Coffeemaker-As. Manager

Mar 2000 – Jan 2001 Blimpie Base Corp. NYC

844 2nd. Av. N.Y. U.S.A.

Sandwich maker-Assistant Manager

Jan 1999 – Feb 2000 Carre Dominion Square, Pub

Montreal, Canada

Busboy- Coffee Attendant

EDUCATION :

1987 – 1991 EUSKAL-ECHEA (Secundary level)

1992 - 1994 EDITH COWAN UNIVERSITY, BA

(Media Studies/Anthropology)

CERTIFICATES/COURSES :

1998 Theatre For Living, with David Diamond

through Bordelands USA

1997 Cultural Planing, Community Arts

Network, WA. USA

1996 Introduction to Public and Community Arts

Network WA. USA

1995 Global Village Research NYC, USA

T.V. Production and Direction

LANGUAGE :

Mother Tongue Spanish

Other Languages English (Upper Intermediate)

ORGANISATIONAL AND INTERPERSONAL SKILLS :

Quick Learner

Work well under pressure

Get on well with people

Strong Organizational abilities

Leadership and team player

Work Independently

Cover Letter:

With more than 14 years of experience within Restaurant Sector, I can say about myself that I'm very obsessive with the attention to details and commitment to customer service and with the goal to serve the best Coffee and Food around.

My highly Skill is to be an Enthusiasm person and Confidence to help create an environment that both, customer and staff can respond to by creating friendly and relaxed environment, I'm very happy jumping behind the counter serving lunch, cleaning tables and generally Run around with Energy and Smiling as someone who Enjoy Working Hard.

Finally, I would like to be a part of your Team Workers and if I have any chance about, please let me know, I'm available ASAP.

Horacio Pepa

REFERENCES:

Oscar Cane Cel. 347-***-****(New York)

Ana Montilla Cel. 646-***-****(New York)

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