Manager Customer Service
Resume:
Brandon C. Deagle
Dublin, Ohio 43016
Cell: 614-***-****
********@*****.***
Education: Bachelor of Arts Degree Industrial/Organizational Psychology and Sociology
Bowling Green State University- May 1999
Certifications:
Six Sigma Lean Black Belt Professional, Management & Strategy Institute (October 2014)
Change Management Specialist, Management & Strategy Institute (August 2014)
Six Sigma Lean Professional, Management & Strategy Institute (August 2014)
Experience:
Sandvik Hyperion
Value Stream Supervisor – Oil and Gas March 2015 – August 2015
Responsible for the process adherence, process improvement and project management of a 10mm dollar business line supporting the Oil and Gas industry. Direct reports included 3 highly skilled Technicians.
Identified and addressed fundamental weaknesses in problem solving methodologies between engineering and operations through implementing regular Kaizen events that engaged both groups with floor level team members
Helped reduce Total Manufacturing Time (Lead Time) by 37% through reducing/right sizing batch sizes to equipment, implementing robust FIFO system, and establishing accountability for timely Oracle Transactions
Implemented Process Board system that placed all pertinent Operator Responsibilities (5S, TPM/Metrics), Process Information (Work Instructions/Standard Work/Spare Parts/Process Changes), and Communication (Operator-Operator) at their fingertips and in a standard format. This increased Process Accountability and allowed for increased visibility, communication, and enhanced change management for all processes.
Implemented Project Prioritization System that helped to organize multiple open actions, quickly build consent on prioritization, and whittled down working projects down to manageable size for members of team. Actions that did not make prioritization cut were left open and unassigned until other projects had been closed out.
Rogue Fitness
Operations Supervisor (2nd and 3rd shift) April 2013- March 2015
Responsible for the implementation and execution of production goals of the 2nd and 3rd shifts which include over 80 employees. These include 5 Direct reports (Area Supervisor) 75 indirect reports (Machinists, Fabricators) that operate 15 welding tables, 5 welding robots, 12 Haas CNC machines, 2 flat table laser cutters, a powder coating line, and assembly room
Promoted from Warehouse Supervisor to Operations Manager and charged with developing 2nd and 3rd shift operations, grew team from 26 employees in June to over 80 now
Focus on process improvement and quality while developing a new team, quality issues have dropped over 60% since starting in this role
Helped develop forecasting model to help prepare for Black Friday sale and eliminate Out of Stock situations on items available to customers
Developed and implemented KPI’s to increase performance and acceptable work rates by 40%.
Exel Logistics- PACCAR May 2009- April 2013
Operations Supervisor
Responsible for the first shift cross-dock facility, of 25 direct and indirect employees at 300,000 square foot facility.
Worked with site manager and transportation manager to ensure all aspects of Delivery Performance and implement standards for excellent Customer Satisfaction.
increase shipments by 20% between the 1st and 2nd year of the contract without incurring any increase in shipping errors
Communicate extensively with product suppliers to ensure we’re providing best possible customer service and eliminating shipping errors to end fines
Work with customer to ensure all freight is delivered on time and in the manner in which they desire
Andersen Racing Team
Team Manager Jan. 2008- Oct. 2008
Andersen Racing was a 2-car effort in the Firestone Indy Lights series based out of Palmetto, FL. The 2nd year group looked to raise every aspect (performance, presentation, efficiency, etc.) of their program in 2008; at the conclusion of the 2008 season they closed their doors due to lack of sponsorship.
Oversaw design and construction of 2 flatbed equipment carriers with custom boxes built for back to hold all of teams equipment needs in pit lane
In charge of all of teams equipment, movement of assets from our shop to race/ test events, equipment design and fabrication, and purchasing.
Helped work on race cars after wrecks to repair bodywork and do carbon repairs
CET/ Solaroli Racing
Operations Manager Jan. 2007- Jan. 2008
CET/ Solaroli Racing was a newly formed team in Jacksonville, FL that was supposed to be the 4-car factory effort for Porsche Motorsports in the American Le Mans Series.
Hired to oversee design, fabrication, and acquisition of all required equipment for team start-up.
Oversaw design and purchase of 5 Kenworth OTR Semis and Featherlite Race Trailers worth over $2.5 million.
Received 1 unscheduled pay raise for hard work and ability to get projects accomplished quickly and professionally.
Transportation and Operations Consulting Jan. 2000- Jan. 2007
After graduating college I got into Indy car auto racing as a truck driver and eventually worked up to being in charge of team transport vehicles, drivers, and operations. I worked on a year-by-year basis until 2007.
Oversaw movement of team cars and equipment to races in Brazil, Australia, Japan, Europe. As well as throughout Mexico, Canada, and the United States.
Won a CART world championship in 2002 with driver Cristiano DaMatta
Won the Indianapolis 500 in 2004 with driver Buddy Rice
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