Quality Assurance Tester
Resume:
Therese M. Smith
*************@*****.*** www.linkedin.com/in/theresesmith/
Quality Assurance Analyst
Experienced IT professional with over 15 years of preparing test plans, test cases, requirements, reports, providing training and support, updating operating and procedure manuals, maintaining quality assurance procedures. 12 years of manually testing websites, Client / Server applications and Mainframe systems and coordinating Client / Server test lab. 3 years testing using automatic tools.
Skills include: Writing test plans and procedures, Manual and Automatic Testing, Mercury Test Director, WinRunner, QTP, Quality Center, LoadRunner, FIX protocol, Remedy Problem Tracker, UNIX, UNIX scripting, VI Editor, C/C++, SQL queries, Shell scripting, PVCS version manager, Yard Management System/Red Prairie, MS Office, Word, Excel, Access, PowerPoint, Outlook, Project & Visio.
PROFESSIONAL EXPERIENCE
Association of Horizon, Inc. Website testing / pro bono consulting March 2006 to Present
Provide website, e-newsletter and online application testing under different operating systems and browsers.
Test the online application registration process and created process to convert online application output to Excel spreadsheet for tracking and updates to Access database to create camp rooster and Word mail merge thank you letters. In 2013 we moved to online applications to RegPoint Solutions.
Create Power point presentation and other documents to recruit volunteers, registration and evaluation documents for summer and fall weekend camp.
U.S. Security Associates, Inc. Lead Security Officer November 2009 to Present
Working at high volume, high paced warehouse handling 150 – 175 trucks daily at major clients within electronics, retail and equipment industries. Train new security officers.
Guard shack duties include complete all shipping paperwork, receiving and dispatching of inbound/outbound loads, logging and updating YMS/Red Prairie (yard management system) for all loads, driver sign off for outgoing loads, seals verification and installation of seals. Notify transportation of late loads.
Front Entrance duties include monitoring entrance, and monitor CCTV screens. Instruct all employees of company security, clocking in/out, cell phone and safety procedures. Answer receptionist’s phones, make announcements and give directions. Greeting visitors, have visitors sign in/out, distribute visitor badges. Organize all paperwork including gate pass, daily activity, sign in/out logs and incident reports.
Write report of daily activities and irregularities, such as equipment or property damage, theft, presence of unauthorized persons, security breaches or unusual occurrences. Secure/close warehouse.
Streamline inbound/outbound logs, post orders/procedures, automated Excel officer schedule and payroll report. PERC card required.
Reliable Health Care Home Health Aide/Caregiver February 2009 to November 2009
Provide client non-medical, in-home care to maintain their independence which included the following: caring companionship & conversation, meal preparation and planning, assist feeding, personal care assistance, light housekeeping, medication reminders, exercise and errands.
Systegration Inc. / Client: Empire Today Project: OIC Sales Rep and Installers Comp System
Quality Assurance Analyst May 2007 to October 2007
This was a short term contact at Empire Today. Tested Project OIC Sales Representative and Installer Comp System. Created test cases and datasheets (reusable Positive & Negative) from use case and business process documents following test case documentation standards to test from order entry to payroll (End to end testing). Create coverage documents based on shareholders requirements. Tracking defects via Quality Center.
Summarized use cases to identify patterns in order to construct test case approach. The team designed reusable test cases to manually test Siebel (Oracle) system, CRM and Oracle Incentive Compensation System which collects transactions from Siebel. Calculated Sales Representatives and Installers compensation based on variable incentive components including disputes and adjustments, and then created detail reports and payroll file for ADP.
Created Excel spreadsheet to track status of use and test cases created, completed and updated and status of test case pass/fail, executed and percent complete for multiple business process.
Family Member Care Home Health Aide/Caregiver March 2006 to May 2007
Provide a family member with cancer non-medical, in-home care to maintain their independence, caring companionship & conversation, meal preparation and planning, assist feeding, personal care assistance, light housekeeping, medication reminders, exercise, errands and driving to medical appointments.
CHICAGO BOARD OPTIONS EXCHANGE December 1988 to March 2006
Lead Quality Assurance Test Analyst
As lead client / server QA tester signed off on all applications prior to installation into production environment with no major outages. Major projects included converting to Decimal format, Linkage, Screen Based Trading and High Availability systems: TIPS, PostDataServers, Auto and Vendor Quote. Anticipated how changes to one system would affect any other systems including Clearing and Back Office, complete end to end testing.
Integrated product knowledge from testers, developers, traders and trading system support into test plans.
Updated operating/procedure manuals and maintained quality assurance procedures and technical instructions.
Coordinated and prioritized system resources for system, integration, regression, fallback, QA, production and critical testing for the Mainframe and Client/Server future and option trading applications.
Tested, implementation, fallback and assurance sign off for trading applications on TPF mainframe, Client and Server applications for projects and critical changes for all applications.
Performed early, late and weekend lab and production support, which included performing startup, shutdown and problem resolution on all test lab applications and updated procedures and documentation.
Created automate startup, shutdown, system status, system configuration and installation of new version for Client/Server applications. Read log files and FIX protocol logs, edited and created replay scripts.
Qualified Programmer Analyst
Involved in all phases of SDLC processes including designing, coding, documenting, writing requirements, testing (including function, system, integration, regression, fallback and QA testing), resolving problems and implementing enhancements for the High Available Auto Quote, PC Auto Quote, Vendor Quote, VTATS, E-Book PC Backup, FLEX and other Client/Server systems which required installation of minor or critical to resolve problems.
Write test plans from functional requirements, provided documentation of system problems and procedures, requirements specifications and assurance test plans for the above systems and presented them at IRB (Internal Review Board). I provided production and test lab support and assisted with training.
Control Room Reporter (Help Desk)
Handled high volume phone calls, monitored floor systems for problems and handled difficult situations ie: power outages, shutdowns, weather and other Exchange outages. Provide support between Trading Floor personnel, Operations, System Support, Trading firms, NYSE and other Exchanges.
Document system problems and procedures. Provided verification and correction of current market information being disseminated to the vendors, new services and to the public.
Data entry - last sale / quote data into trading system with speed and accuracy and assisted with training.
VOLUNTEER / COMMUNITY ACTIVITIES
ASSOCIATION OF HORIZON . . . 1992 to Present a non-profit volunteer organization providing activities to people with and without physical disabilities.
Board Member 1999 – 2008 including 2001 – 2005 serving as Board secretary.
Camp Committee member 1998 – 2008 Setup activities, donations, transportation, prepare budget, camp roster and camp site setup, team leader for about 10 - 20 campers. Logistics team member.
Recruitment Committee 2000 – present, Chair 2004 – 2008 Contact schools and churches to recruit new volunteers and conduct presentations. Revise, track and file all documentation including evaluations, applications sent out and received. Computerized the volunteer and camper information into Excel Spreadsheet and updated Access database with participants to create camp rooster via Microsoft Access.
Website Committee 2008 – present, Review and test Horizon website including online application.
EDUCATION & TRAINING
Advance Computer Training: Load Runner, Quality Center / Win Runner, QTP Automated Test Tool 2007-2009
RMD Computer, Inc, Roseville MN – Win Runner – 2007 Web Design – Beverly Arts Center – 2006
UNIX, C/C++, Microsoft Word Expert, Excel Expert, Access Intermediate
Richard J. Daley College – A.A. Data Processing – GPA 3.25 with Honors
DePaul University – Computer Applications / Programming classes – GPA 3.25
Therese M. Smith Resume
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