Human Resources Management

EXECUTIVE SUMMARY

Human Resources Executive with over 10 years of comprehensive human resource experience including full cycle recruiting and retention, succession & career path strategic planning, conflict resolution, change management, labor/employee relations and benefits administration. Proven experience collaborating with senior management to conduct Human Resources strategic planning in order to support and further corporate goals. Possess broad knowledge of Human Resources in a variety of sectors including union and non-union environments and Fortunate 500 companies with a large number of exempt/non-exempt employees. Demonstrated experience initiating cost containment strategies resulting in significant savings.

Expertise in:

Operations Management

Effective change & transition management

Training & Development

Enhancing organizational learning development

Employee Relations

State Employment Laws & Compliance

Compensation/Benefit Design

Harassment/EEO Compliance

Policy Design & Administration

Corporate Communication & PR/Media

Talent Acquisitions and Campus Recruiting Programs

Leave Administration FMLA/PDL/CFRA/PFL

PROFESSIONAL EXPERIENCE:

OPCC (Ocean Park Community Center) 2014 - Present

Director of Human Resources

A non-profit organization that provides services and resources to the homeless population throughout Los Angeles County. Directed the Human Resources function by participating in the development of the Corporations plans and programs as a strategic partner but particularly from the perspective of the impact on staff. Developed progressive and proactive compensation and benefits programs, continually assessed the competitiveness of all programs and practices, developed policies and procedures for effective management as well as handling employee relations, affirmative action, sexual harassment, employee complaints, external education and career development, while serving as employee relations expert to managers and employees.

Managed relocation, employee communication, employee safety and health and community relations.

Enforced HR policies and procedures of the organization by the way of systems that improved overall operation and effectiveness of the organization.

Managed in the HRIS database and created necessary reports for critical analysis of HR function and human capital of the organization.

Created a self-supporting employee recognition program, APPLAUSE, which celebrated the accomplishments of each business group companywide.

Dream Home Care, Long Beach, CA 2012 - 2014

Director of Human Resources

A non-profit organization that provides structured living for at-risk and court appointed youth. Transformed HR function from administrative role to strategic business partner, including working with senior management to drive key business and implement performance initiatives. Single-handedly conducted extensive analysis of existing HR organization and developed a strategic business plan to update all policies, procedures, services, programs, and operations. Spearheaded and managed the human Resources function, including full cycle recruiting as well as campus recruiting for a variety of positions that includes establishing working relationships with college career centers, department chairs and creating internships and on-the-job training engagement. Developed standardized organizational model to clarify authority and responsibilities.

Developed Recruitment Strategic Plan that exceeded target goal by utilizing networking contacts, campus recruitment and social media that resulted in 100% fulfillment of 40+ open requisitions.

Attained 100% settlement/win rate in client harassment and wrongful termination claims.

Established a monthly “Lunch & Learn” program where employees received work/life balance support and resources through guest speakers, product sampling, healthy recipes, etc.

Manchester Manor Convalescent Hospital, Los Angeles, CA 90044 2011 - 2014

Consultant, Employee Relations & Talent Acquisitions

Under the direction of the Corporate Administrator and General Manager, assessed employee relations, staff training and effective ways to hire/retain quality employees in a part time consultant capacity. Also spearheaded efforts to create a positive work environment as well as established tools to avoid union.

Conducted risk management/analysis by conducting employee satisfaction surveys, employee relations trends and processes to operate effectively.

Developed Employee Recognition Program and Employee Investment Plan.

State of California, Department of Public Health, West Covina, CA 91791 2010 - 2012

Senior Personnel Analyst/Auditor (Associate Governmental Program Analyst)

Implemented human resources programs by providing human resources services, including talent acquisition, staffing, employment processing, compensation, health and welfare benefits, training and development, records management, safety and health, succession planning, employee relations and retention, AA/EEO compliance, and labor relations; as well as coaching and counseling managers and employees. Protecting agency's value by keeping information confidential; complying with federal, state, and local legal requirements and studying existing and new legislation; anticipating legislation and advising management of needed actions.

Became certified to act as expert witness for the State of California Labor Commissioner.

State of California, Employment Development Department, Long Beach, CA 90804

Disability Insurance Program Examiner

As a Disability Insurance Program Representative worked in the Claims Management Office, managing a caseload of over 4,000 new and continuing disability/WC claims. Independently reviewed claims, analyzes data, and determine eligibility in accordance with Disability Insurance laws, rules, regulations, policies, and procedures. Conducted investigations as necessary.

Successfully met monthly deadlines for processing new claims.

Due to superior performance was promoted to new agency within six months.

Isuzu Motors America, Cerritos, CA 90250 2006 -2010

Human Resources Generalist ~ Employee Relations & Benefits Administrator

Partnered with executive management team to establish human resources best practices and procedures including benefit administration, compensation and ensured compliance with regulatory agencies and company policies; counseled and provide assistance to employees and all levels of management in employee or management issues guided by the companies policies and labor law legislation, obtain factual information concerning employee/management inquiries and suggestions and/or complaints, provides recommendation for improving employee relations, vendor relations and procurement, assist and/or advised management in the formal discipline or termination of employees.

Administers the Job Opportunity Program & Corporate Diversity Program.

Served as sole non-VP employee selected to Executive Council for ongoing tactical support/growth objectives.

Single-handedly created Company presence within Campus and Job Fair Recruitment.

Women with Wings, Inc. Torrance, CA 90510 2003 – 2006

Sr. Human Resources Manager ~ Talent Acquisitions & Development

Successfully established hr practices for start up non-profit. Established and managed company-wide human resources functions, including compensation/benefits administration, retention and recruitment, and employee relations management. Specific responsibilities include employee relations; construction/design of compensation and benefit programs; policy development and interpretation; full cycle recruiting, leaves/time off request, worker’s compensation case management.

Successfully implemented “Work Life Balance” program companywide.

Spearheaded company mentoring program working in conjunction with local Fortune 500 firms.

Career Planning Center – Work Source Center at Marina Del Rey, CA 2000 – 2003

Program Director, Special Projects

As a key member of management staff, played a significant role in the success of special projects including Family Development Network (FDN), Welfare-to-Work (WtW) and New Project Development by providing oversight, monitoring and compliance. Also managed and developed the FDN collaboration and acted as source of information and point of contact for FDN members, DPSS/Gain, Funding Source, etc. Responsible for the management of the collaborative which included developing sub-contracts, budgets and deliverables with each partner, developing/managing processes and procedures for collaborative invoicing and program audits, monitoring/assuring program deliverables, reporting to funding source, and spearheaded continuous quality improvement.

Recognized by the City and County of Los Angeles for exceeding contractual goals.

Successfully obtained $750K in government grants and program funding within first 2 years.

EDUCATION & PROFESSIONAL AFFILIATIONS

Amberton University, Frisco, TX

Master of Business Administration (Strategic Leadership and Organizational Development), in progress

California State University, Long Beach

Bachelors of Arts Communications, Public Relations Emphasis

Professional in Human Resources Associate (PHRA), Past Vice-Chair & Active Member

Society for Human Resources Management (SHRM)

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