Customer Service Administrative Assistant

Objective

To obtain a position within a company that will benefit from my over 10 years’ experience in customer service.

SKILLS AND QUALIFICATIONS

Excellent customer service and supervisory skills

Self-motivated, and able to motivate others

Able to work under stressful conditions while remaining calm.

Appropriate phone etiquette.

Interface with all ages and ethnic backgrounds

Ability to resolve issues effectively and efficiently.

Intermediate computer skills including knowledge in Microsoft Office Systems.

WORK EXPERIENCE

Bargain Warehouse Nov 2010- Dec 2014

Retail Sales Clerk

Greet customers and ascertain what each customer wants or needs.

Describe merchandise and explain use, operation, and care of merchandise to customers.

Recommend, select, and help locate or obtain merchandise based on customer needs and desires.

Compute sales prices, total purchases and receive and process cash or credit payment.

Answer questions regarding the store and its merchandise.

Chiropractic Concept Jan 2009- Aug 2012

Administrative Assistant

Answer telephones and direct calls to appropriate staff.

Schedule and confirm patient diagnostic appointments, surgeries, or medical consultations.

Operate office equipment, such as voice mail messaging systems, and use word processing, spreadsheet, or other software applications to prepare reports, invoices, financial statements, letters, case histories, or medical records.

Maintain medical records, technical library, or correspondence files.

Greet visitors, ascertain purpose of visit, and direct them to appropriate staff.

Navy Exchange Sep 2004-Oct 2008

Supervisory Sales Clerk

In charge of store safe and handled over $10,000 daily

Stock shelves with supplies

Supervised a staff of 10, including assignment of duties and evaluating work performance

Trained and mentored over 20 staff in daily operating procedures and proper customer service etiquette.

Assisted store manager evenings and weekends with opening and closing of store.

Supervised the proper handling of Fed-Ex and Western Union inquiries

EDUCATION

North Chicago High School - High School Diploma

Cuyahoga Community College - Associate of Arts Degree- December 2015

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