Project Manager, Service Delivery, PMP, ITIL
Resume:
Sundeep Jain
*, ****** ********, *******, ** – M*N1P2
***********@*****.***
To,
Hiring Manager,
Reference:
Position Title – Project Manager
I am PMP, ITIL certified with over 10+ years of strong experience as Project Manager, planning and managing large & complex global IT projects for Banking, Financial and Insurance domain, complying with PM & SDLC methodologies & framework, ensuring project deliverables meet client requirements through
oDelivered Projects in the range of $500K to $3 million
oLed team size of 22 for certain projects, and also worked as individual contributor for others
oProject Planning and Management
oDefine High Level Project Scope, Time and Cost and get Charter sign-off
oDevelop plans, risk assessment, quality management while delivering the project
oPerform resource and capability management
oDirect and Support, interrelated functions including Architecture, system analysis, system integration, etc
oCreate WBS and plan schedule and budgets. Manage accountability.
oSourcing & Procurement - Acquire consultants & partners
oDevelop & manage RFI, RFP, EoI, for hiring contractors, consultants and partners
oManage contracts, budgeting, and monitor performance to ensure deliverables meet agreements
oSupervise and support sourcing & Procurement of resources and capabilities
oStakeholder management - Communication and Reporting
oManage Sponsors, client resources, and discuss IT strategies, initiatives, risk assessment, etc.
oLead steering committees and report project status to all sort of stakeholders
oSupervision and guidance
oLead system testing, evaluation and quality, with high degree of supervision and guidance to team and resources
oWorking with CxO level, consultant and vendors, has motivated me always
oUse technical and analytical skills to solve and handle constraints
oDeep dive analysis of Risk associated with project and regular monitoring
Few Projects delivered
oVirtual Desktop rollout for 250+ branch at 8000 user base
oOrganization transformation, from Max New York Life to Max Life Insurance
oAsset Management System for both IT & Non-IT assets, with complete financial lifecycle
oService Now – ITSM tool implementation, with ITIL process and CMDB build with relationships
oIAM implementation on IBM Tivoli platform, for enterprise
oNew Sites with Data & Voice connectivity, for user base ranging from 400 – 10,000 nodes
oDC build and migration projects
oDMS for Quality team, further expanding Scope to all functions of organization
I have worked for clients including Agilent Technologies, Cadence systems, GE Money, UBS Bank, New York Life Insurance. Have experience working with GE Capital, HP, Max Life Insurance, Siemens, OBS (France Telecom subs.)
Regards,
Sundeep Jain
Sundeep Jain
+1-647-***-**** ***********@*****.*** 7, Laskay Crescent, Toronto – M3N1P2
OBJECTIVE
IT Project Management professional with 14 years of experience in Information Technology and focus upon IT infrastructure and software development projects, seeks a position fully utilizing technical knowledge, strong customer service attitude, exceptional organizational ability and communication skills.
PROFILE
Seasoned and result oriented Project Manager, over 10 years of experience leading IT projects with project budgets ranging up to 10 million with outstanding project planning, execution, monitoring, resourcing and budgeting skills, and delivering multiple simultaneous projects in a matrix organization structure
Extensive experience in Financial, Banking, Insurance, Health & Telecom sectors in delivering IT Infrastructure (including Data center upgrade / migration), web applications, custom builds, third party integrations & data migrations, content management projects
Certified - PMP, ITIL, CCNA, CCNP, Six Sigma Green Belt backed by Bachelor of Technology & Post Graduate Diploma in Business Administration
Detail oriented project manager and expert in figuring/handling complex dependencies, manage multiple moving parts and project dynamics. Adept at modifying plans, procuring approvals and resources to handle contingency situations
Resource management skills in a matrix as well as functional structures. Led remote teams within organization and in extended organization including vendors and consultants
Led complex projects spanning multiple business lines and delivery organizations and worked within key constraints. Built teams and governance structures, established effective relationships and maintained them through course of delivery via strong influencing, negotiation, and communication abilities. Led effective change management activities including master test plans, test cases, deployment plan, run books for various initiatives
Well versed with PMO and Enterprise PMO organizations and their processes for PMLC and portfolio management. Adept in Project management methodology (PMLC, SDLC, Agile, Waterfall), planning, scheduling methods, and tools
Working experience with GE, HP, New York Life Insurance JV, Siemens, OBS (France Telecom subs.), Polaris, and supporting clients GE Money, Agilent Technologies, Cadence, UBS Bank
Tools - MS Office (Word, Excel, PowerPoint), MS Project, MS Visio, Planview, Service Now, JIRA, Dashboard, Reporting
SELECTED ACHIEVEMENTS
Managed setting up new Data centers and migration of servers, applications from old data center to the new co-location data center
Transformation projects for Max New York Life to Max Life Insurance, including Domain (External & Internal), DNS, Authentication, Application migration & update, Infrastructure update
Managed building 3 layer security architecture, new virtual firewall roll out and policy migration
MPLS migration projects
Managed Citrix deployment and migration projects
Managed new site roll out with Data & Voice nodes ranging from 400-10,000, user migration to campus
Application projects - DMS for Quality Function, Asset Management system for IT & Non-IT assets with complete financial lifecycle
Managed Virtual Desktop (VDI) rollout for 8000 users @ 250 branch network
End point tool deployment which includes major technology changes like new imaging and OS deployment process, desktop encryption tool, anti-virus software, MS Office and Internet Explorer 8
Managed deployment of wireless network services and Unified Communication System from Microsoft i.e. MS Office Communication Server, Lync.
PROFESSIONAL EXPERIENCE
Project Manager / Service Excellence Leader Feb’ 14 – Present
GE Capital – Banking and Financial Industry
Primary Responsibilities
Engagement Leader with SBI Cards, with 1 direct report and 6 vendor resources
Managed and delivered 4 IT projects, 1 of which is enterprise-size, on time, budget, quality and with customer satisfaction
Identified scope of each project, developed project plans and coordinated tasks to deliver projects’ deliverables on time and within budget
Managed teams to create infrastructure deployment plan, run books, master test plans, test cases for each project while working with various QA leads, Application team leads and Infrastructure SMEs
Managed various activities to acquire various approvals at different stages of the projects (Gates & checkpoints) as per PMO guidelines
Managed and motivated team members to increase cooperation and productivity
Coordinated various procurement activities and worked with the vendors to deliver project on time
Responsible for identifying, tracking, and resolving/mitigating project issues/risk
Proactively disseminated project information to all stakeholders
Organized pre and post implementation activities such as user acceptance testing, helpdesk support, defect corrections and prioritization of changes
Lead threat risk assessment and privacy impact assessment for technology related solution
Primary Projects
-Implemented ServiceNow (ITSM tool ) for IT Service Delivery, including CMS, and other Service management processes
-WCP (based on Bancs) for Credit Card application log-in and initial processing
-Managed Infra deployment for new CRM project
-Process including Incident, Problem, Service Request and Change, migration to Service Now
-DC transformation, to new cloud based Data center
Project Manager April’ 08 – Feb’14
Max Life Insurance – JV with New York Life Insurance – Insurance and Financial Industry
Primary Responsibilities
Project Delivery for Application / Systems development and Infrastructure, using PM method and SDLC framework, both complementing each other
Stakeholder engagement, ensuring all potential & required stakeholders are updated and available for support
Hold periodic steering committee meeting and update project status & milestone updates to C-Level / Sponsor. Release project update emails for other stakeholders
Develop Project plans and ensure the 3 major project constraints (Schedule, Cost & Scope) are always tracked
Plan budgets & resources, in coordination with other functional teams, and deliver / utilize them as per plan
Perform Risk Assessment and conduct periodic reviews
Ensure project documentation timely with PMO, along with budget updates
Facilitate Sourcing, Vendor management, PIR’s
Use defined Change control procedures, for accommodating any change to Scope, Schedule & Cost, with a complete review including risk assessment and move all such changes through CAB
Provide qualified project management support for Infrastructure projects guided with Business Application Simplification requirements
Design the overall governance model for IT Infrastructure Management & support across facilities (Managing systems, connectivity, software)
Devise a robust, preemptive and scalable plan to understand IT requirements spanning across
Hardware and software requirements for varied departments across the organization
Voice technology & infrastructure requirements for organizational usage and particularly for the Customer Support operations
Managed Data centers, Servers, Network and Security infrastructure, specifically addressing the scale of rapid business growth and expansion
Drive a robust IT security framework, ensuring confidentiality of information and protecting the organization from any internal / external security breaches
Design and implement various IT policies / guidelines that address key areas like – business relevant usage of infrastructure, automation, cost optimization and organizational risk mitigation
Vendor / Contract management, Sourcing & procurement
Primary Projects
-Online Sales of term insurance policies, including call center setup
-Managed and build Call center Infra for 300 seat
-Managed Call center Infra migration to another building premise
-Build DMS for Quality management documents, and further detailed it as organization social network application
-Asset Management System, including CMDB build and Lifecycle management
-DC & DR Design and setup
-VDI rollout for organization across 250+ branches
-Managed MPLS roll out for 250+ branches
-Firewall migration project from Cisco to Checkpoint, and after few years from Checkpoint to Fortinet
-IBM End Point management tool roll out for 8000+ end points
-Internet solution deployment for DC & DR
-Migration of Squid proxy to Websense proxy
-NAS (network storage) / SAN, Data migration
-Company Transformation from Max New York Life to max Life Insurance, with Domain, DNS migration for all User and DC devices
-Third Party connectivity using Cisco and Checkpoint
Program Manager – ITS Jul’ 07 – Apr’08
Orange Business Services – subsidiary of France Telecom – Telecom Industry
Primary Responsibilities
Manage Service and release management for multiple Sales and support applications for service & support enhancement using SDLC
Coordination with Product Manager, Functional Owner, Project Manager
Responsible for coordination of all IT contributors to the project delivery of service management tools
Gather all requirements from marketing team and propose solution for the required effort, with coordination with development teams
Prepare a business proposal with timeline, cost and submit for approval based on the TTM project model
Coordination with Group heads for the implementation after the business approval within defined timelines
Submit closure after the project is completed
Primary Projects
-SOS Rollout in Brazil – New service for Brazil voice customers
-3G Airback & Quickstart – Get business up and running in 1 week and stabilize with required infra in 2-3 months
Project Manager Sep’ 06 – Jul’07
Hewlett Packard – Enterprise Services Industry
Primary Responsibilities
Project implementation and engineering services of IT Infrastructure, including deployment of new or changed infrastructure services and processes worth $2 million and above
Responsible for creating and executing the project work plan in order to accomplish goals within constraints such as Cost, Quality, Scope and Time standards
Ensure timely completion, Quality Assessment and Delivery of all deliverable Work Products
Perform security assessment and audits
Perform dependency analysis and work on contingency planning to achieve project time lines
Follow up with the Global teams for overall timely delivery of the lines of businesses
Develop project management templates for various lines of businesses
Prepare accurate Cost/Benefit Estimate and Analysis
Forecast, Maintain and Control the project budget
Explore and understand technology requirements such as connectivity, bandwidth, hardware, network, security, applications etc.
Develop SLAs internal and external
Develop a system specification document and get sign off from all stake holders
Motivate team to work together in the most efficient manner
Primary Projects
-New site setup with Data and voice point to support 400 users, and Data Center build with connectivity to Primary Data Center
-Site build with data and voice points to support 300 users
-Incumbent space build with 250 user support area with data and Voice connectivity
-Managed project plan for consolidation of 3 Agilent sites to 1 campus location and accommodate 4000 users, with Data and voice node capacity of 10,000 nodes
IT Lead Jul’ 03 – Aug’06
Polaris Software labs – IT Industry
Primary Responsibilities
IT Service Management for GE Money, Dublin – Ireland
oInfrastructure support, including DC management & server build
oNetwork management
oVulnerability management
IT Support at Polaris
oResponsibilities include handling and maintenance of all the Internet, VPN and Leased circuits, along with internal network and customer connectivity
oConfiguring and maintenance of the security firewall as part of data security
oSupport Windows Infra
oConducted trainings and security awareness programs for IT staff members
oResponsible for conducting IT security internal audits and prepare documentation and auditee for BS7799, SAS70 and other IT audits
oVulnerability assessment and patch deployment
oVendor management and coordination for different projects
Projects Handled
-GE Money Infrastructure support
-UBS banking Infra setup and support, meeting the compliance requirements
-GDC setup and support Network & Security operations
Executive Aug’ 00 – Jul’03
SIEMENS – Enterprise
Primary Responsibilities
Responsibilities for Call Center solution design & deployments
Commissioning of different types of Video Conferencing Equipment’s
Setting up Base stations for Cordless telephony using DECT technology
Managing call center solutions with IVR’s, ACD, Predictive dialers
Projects Handled
-Network setup for Moser Baer
-Build VC connectivity for India Nationalized Bank, all India Zonal office connectivity
-Voice switch installation for News group and Army sites
ACADEMIA, CERTIFICATIONS & VOLUNTEER
PGDBA – Post Graduate Diploma in Business Administration
B. Tech. (Electronics) – Bachelor of Technology
PMP – Project management Professional (PMI certification)
Six Sigma Green Belt certified from Motorola University
ITIL Foundation
CCNA & CCNP
PMI Champion as volunteer
REFERENCES – Will be provided on request
WORK AUTHORIZATION – Can work for any company in Canada
Date: (Sundeep Jain)
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