Sales Customer Service
Resume:
CURRICULUM VITAE
OF
PHILLIP NKETE
PERSONAL DETAILS
NAME : PHILLIP
SURNAME : NKETE
DATE OF BIRTH : 31 AUGUST 1994
ID. NUMBER : 940*********
GENDER : MALE
MARITAL STATUS : SINGLE
HOME & POSTAL ADDRESS : 10504 MANDELA PARK
PHUTHADITJHABA
9866
HEALTH : EXELLENT
HOME LANGUAGE : SOTHO
CONTACT NUMBER : 071*******
EMAIL ADDRES : **********@*****.***
NATIONALITY : SOUTH AFRICAN
HOBBIES : Reading, Exercising, Theatre, Music and Poetry LANGUAGE PROFICIENCY
LANGUAGE SPEAK READ WRITE
S.SOTHO GOOD GOOD GOOD
ENGLISH GOOD GOOD GOOD
ZULU FAIR POOR POOR
EDUCATIONAL QUALIFICATIONS
HIGH SCHOOL
NAME OF SCHOOL : New Horizon College
YEAR : 2012
GRADE PASSED : Grade 12
SUBJECTS PASSED : English First Additional
: Sesotho
: Tourism
: Geography
: Business Studies
TERTIARY EDUCATION
NAME OF THE INSTITUTION : VAAL UNIVERSITY OF TECHNOLOGY NAME OF QUALIFICATION : 3RDYEAR NATIONAL DIPLOMA IN MARKETING MANAGEMENT MODULES PASSED : Consumer Behaviour
: Marketing Management 1 AND 2
: SALES MANAGEMENT 3.1
: Communication Skills
: EDL
: ICT Skills
: Personal Selling
: Economics 1
: Accounting
SKILLS AND ATTRIBUTES
• Good writing and communication skills
• Ability to work under pressure
• Good problem solving skills
• Hard working
• Good motivator
• Creative
• Ability to work well in a team
• Tracking budget expenses, Quality management, Organising, Communication process, Team Discipline, Motivating others WORK EXPERIENCE
COMPANY NAME : MPUMALANGA TAVERN, BOTTLE STORE AND TUCK SHOP POSITION : STOCK AND SALES MANAGER
YEAR : 2004-2012
DUTIES AND RESPONSIBILITIES
• Greeting customers who enter the shop, being involved in stock control and management, assisting shoppers, stocking shelves with merchandise, answering queries from customers, reporting problem to the supervisor, balancing cash register with the receipts, dealing with customer refunds,
• Keeping store tidy and clean, dealing with customer complains, attaching the price tags on merchandise, responsible for security within the store and being on the lookout for shop lifters, receiving and storing the delivery of large amounts of stock, keeping up to the date with a special promotion and keeping up displays.
• Maintains administrative staff Recruiting, selecting, orienting and training employees maintain a safe and secure work environment, developing personal growth opportunities.
• Achieves a financial objectives by anticipating requirements: submitting information for budget preparations: scheduling expenditures: monitoring costs: analysing variances
• Maintaining awareness of market trends in the retail industry, understanding future initiatives and monitoring what local competitors are doing
• Initiating changes to improve the business, e.g. Revising opening hours to ensure they compete effectively in the local market
• Promoting the organisation locally.
• Managing and motivating a team to increase sales and ensure efficiency;
• Managing stock levels and making key decisions about stock control and ordering
• Analysing sales figures and forecasting future sales;
• Analysing and interpreting trends to facilitate planning;
• Recording sales figures, for data analysing and forward planning
• Ensuring standards for quality, customer service and health and safety are met;
• Responding to customer complaints and comments;
• Organising special promotions, display and events.
• Updating colleagues on business performance, new initiatives and other pertinent issues;
• Touring the sales floor regularly, talking to colleagues and customers, and identifying urgent issues;
• Maintaining awareness of market trends in the retail industry, SKILLS
• Being friendly, being able to work with members of the public, Confident manner, Helpful and polite and smart appearance. REFERENCES
Mr SELLO PATRICK KHANYE
OWNER
MPUMALANGA TAVERN, BOTTLE STORE AND TUCK SHOP
DECLARATION
I THE UNDERSIGNED DECLARE THAT ALL THE INFORMATION PROVIDED ABOVE IS COMPLETE AND CORRECT TO THE BEST OF MY KNOWLEDGE.
PHILLIP NKETE
Contact this candidate