Customer Service Administrator
Resume:
Teresa Henderson
Sidney, NE ***62
Home: 720-***-****
********@*****.***
Summary of Qualifications:
Have done complete infrastructure build-outs, from PO ordering to turning on the hardware and deploying servers into production use. Areas of specialization include p-Series IBM platforms, VIO server setup and tuning, and management of large-scale virtualized environments on the 9119-FHA. Some experience with Windows server administration and integration of Active Directory and other authentication protocols such as LDAP.
Works both independently and as a team player in any environment. Excellent written and verbal communication skills, with experience writing technical documentation. Excellent troubleshooting skills, willing to work on-call pager and late hours as required. Excellent customer service skills, with a proven track record of high customer satisfaction. Excellent time-management and resource-management skills.
Work History:
Cabela’s
Business Intelligence Analyst II
Sidney, NE 69162
May 2015 – Present
Currently building development environments and generating reports for the Commercialization department.
TechUSA for Comcast (VIPER)
Systems Infrastructure Engineer
Denver, CO 80222
Sep 2013 – Feb 2015
Work primarily on the TVE (TV Everywhere) packager environment running on Envivio Halo. Also assist with infrastructure on Cisco UCS with VMWare 5.5. Responsible for setting up the first successful test of NFS mounted ramdisk to serve live channel fragments. My configuration and procedure were later used to serve production channels. Responsible for Cisco Recorders serving cDVR content via the X1 platform.
Newmont Mining
IT Global Senior UNIX Systems Administrator
Greenwood Village, CO, US
Jul 2011 – Sep 2013
Senior UNIX Administrator for the SAP implementation project on AIX POWER 750s - providing worldwide ERP service. Also performing EMC Storage work including zoning, SAN Copy operations, RecoverPoint and LUN/pool allocation on Clariion, Celerra and VNX based SAN for all sites worldwide. Other duties include implementation of various backup infrastructure technologies such as Avamar, Tivoli Storage Manager and NetBackup/BackupExec to support regional and corporate backup and DR strategies.
Innovar Group
Sr. UNIX Systems Administrator
Contractor – Newmont Mining
Greenwood Village, CO, US
Jan 2011 – Jul 2011
Senior UNIX Administrator working on initial build and design of SAP implementation on POWER7 750s running AIX 6.1 including virtualization setup and tuning. Assisting with EMC Storage provisioning on the Clariion for all systems. Some support of local Linux Apache/Tomcat installations. SSL certificate renewals. Also supporting backups for both legacy (Tivoli, Netbackup) and current (Avamar) systems.
Ethix Solutions
Sr. AIX Systems Administrator
Contractor - ADT Security Systems
Aurora, CO, USA
Sept 2010 – Dec 2010
Senior AIX Administrator working with a remote team located in Jacksonville, FL, as well as local admins at the Aurora site supporting all types of AIX servers, from POWER4’s to POWER6s. Work was mostly on-call and ticket-based versus project work.
Software Specialists
Sr. AIX Systems Administrator
Contractor – PNC Bank
Riverdale Park, MD, USA
June 2010 – Sept 2010
Senior AIX Administrator on a diverse team working for the government arm of a financial institution. Work included care and maintenance of existing systems, deployment of new systems and weekend work as required by the client.
Cabela’s
Sr. UNIX Engineer
AIX Team Lead
Sidney, NE, USA
May 2007 – June 2010
AIX Team Lead for the UNIX department, responsible for all installation, maintenance and enhancements to AIX-based p-Series systems. Also responsible for managing and training junior and mid-range administrators; as well as design and implementation of new projects.
CDI Business Solutions
AIX Systems Specialist
Contractor – IBM Global Services, Global Directory Services
Boulder, CO, USA
October 2006 – May 2007
Tier 3 Support for all Global Directory Service issues, providing end-to-end support of the LDAP servers for bluepages.ibm.com and the external ibm.com
Catholic Health Initiatives
UNIX System Administrator II
Englewood, CO, USA
June 2005 - October 2006
Tier 2 support for all national hospital servers and applications. Primary area of support included highly-visible pharmacy control servers, backup servers and hospital admission and imaging clusters.
Highland
E-Business AIX Systems Administrator
Boulder, CO, USA
Contractor - IBM Global Services, E-Business Delivery AIX Support USFS
November 2003 - June 2005
Tier 2 support for E-Business customer-owned data center deployments throughout the U.S. Primary projects based in Dallas, TX were managed remotely. Responsible for repairs and security installs, coordinating downtime with customers in accordance with IBM internal and customer-based change management procedures.
TeleTech Holdings
UNIX Systems Administrator
Englewood, CO, USA
October 1999 - October 2003
Tier 2 support for the corporate data center and all satellite sites located throughout the U.S, Canada, as well as providing Tier 3 support for all additional sites worldwide. Responsible for repairs, installations, new deployments and emergency support.
TeleTech Holdings
Associate Global Technical Support Specialist
Denver, CO, USA
June 1999 - October 1999
Responsible for supporting and repairing user desktop systems, including OS and loaded application software.
TeleTech Holdings
Intern Hardware/Software Technician
Denver, CO, USA
September 1997 - August 1998
Responsible for repair of minor systems, user systems, printers, and new installations
Education
Westwood College of Technology
Associates' of Applied Science
Lakewood, CO USA
Major: Computer Network Engineering
Special Training
AIX 4.3.3 Installation, Backup and System Recovery
AIX 4.3.3 Communications
AIX 4.3.3 Problem Determination
AIX 4.3.3 Performance and Systems Tuning
SP / PSSP and HACMP 4.5
Solaris 8 System Administration
Veritas Foundation Suite 3.5
Solaris JumpStart
Logical Partitioning (LPAR) and Virtualization on System p POWER5 Systems
Solaris 10 Boot Camp
AIX for UNIX Professionals Workshop – POWER6 WPARS
POWER VM Workshop – POWER6 Virtualization and BladeCenters
EMC CLARiiON Host Integration and Management with SnapView
EMC Avamar Administration
IBM Advanced Virtualization III: Performance Tuning
EMC MirrorView and SANCopy Configuration and Management
EMC Avamar Administration II
Security Clearance
Public Trust
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